Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great Product - Just not sure if our business would benefit.
What do you like best about the product?
Sales Cloud offers alot of great features however our sales cycle is very different from others. I wished our sales team utilized Salesforce more in their process that would allow us to utizlie the features.
What do you dislike about the product?
Since our sales cycle is so different that makes it tough to answer.
What problems is the product solving and how is that benefiting you?
Having the CRM and the tracking for activity benefits our team greatly.
Great framework to build off of
What do you like best about the product?
The ability to flexibly support a variety of workflows based upon job role.
Mobile capabilities.
Interactive dashboards and ease of custom report creation
Order / CPQ integration
Mobile capabilities.
Interactive dashboards and ease of custom report creation
Order / CPQ integration
What do you dislike about the product?
In the three companies I've worked at, none have ever had a great mobile solution which is key for sales adoption - not sure if that's due to a lack in product capability or our Admin/Tech staff ability.
I wish the solution was more use case driven (log an opportunity, work a new lead, forecast my month, generate a quote, etc.) vs. data driven (lists of Accounts, Contacts, Opportunities, etc. - where do I start?)
I wish the solution was more use case driven (log an opportunity, work a new lead, forecast my month, generate a quote, etc.) vs. data driven (lists of Accounts, Contacts, Opportunities, etc. - where do I start?)
What problems is the product solving and how is that benefiting you?
What did the customer pay previously and what were the products included? This helps us service the customer and determine what their renewal pricing should be as well as what new/additional products we could also be selling them.
What products does this customer have and who are our key contacts for us? This helps us identify upsell opportunities and manage the necessary relationships with the key stakeholders / decision makers that will help us grow the account.
What is my expected forecast? Salesforce helps me keep track of my pipeline and expectations for may close and when (I close ~40 deals/month so it's a lot of volume to manage).
What products does this customer have and who are our key contacts for us? This helps us identify upsell opportunities and manage the necessary relationships with the key stakeholders / decision makers that will help us grow the account.
What is my expected forecast? Salesforce helps me keep track of my pipeline and expectations for may close and when (I close ~40 deals/month so it's a lot of volume to manage).
Modern, mainstream sales CRM
What do you like best about the product?
Salesforce is modern and sleek. It has all the features I need in CRM.
What do you dislike about the product?
The integrataion with certain apps, like Conga Sign, Five9 and RingCentral, could be better. Salesforce also seems to suffer from latency issues here and there.
What problems is the product solving and how is that benefiting you?
Salesforce enables me to effectively manage my book of business from in iinitial inquiry from new clients to retention of existing clients while integrating with the apps I need to get my job done.
Recommendations to others considering the product:
Salesforce is a great pick for a sales CRM. It's not perfect, but you can't hope for much better from any other app.
Cloud Sales
What do you like best about the product?
Sales force sales cloud is a popular customer relationship management it automates repetitive tasks, streamlines workflow.
What do you dislike about the product?
Sales force sales cloud can be exepnsive especially for small businesses or startups with limited budgets
What problems is the product solving and how is that benefiting you?
Sales cloud assists in managing and organizing customer data interactions and communication improving customer relationshps and enhancing customer service.
The de-facto CRM for any SaaS org
What do you like best about the product?
incredibly user friendly and customizable - integrates with nearly every tool you can imagine
What do you dislike about the product?
certain sfdc implementations may cause a lag which decreases user productivitity
What problems is the product solving and how is that benefiting you?
Salesforce sales cloud keeps me on track managing my opportunities and having a granular look into my book of business
Perfect for grant tracking!
What do you like best about the product?
Very user friendly, and I like that the information can quickly be shared organization-wide!
What do you dislike about the product?
Interface seems dated, though easy to use.
What problems is the product solving and how is that benefiting you?
Less paper, ease of access to information, easy to update any necessary fields or reports.
Salesforce Integrations with MuleSoft and ERP
What do you like best about the product?
Love the ability to make customizations for our very complex individual business units. We are able to deliver value to each sales team by utilizing our Salesforce admins and devs across all projects. We have been able to integrate with other systems such as Five9, NetSuite, DocuSign, and Mulesoft.
What do you dislike about the product?
Very complex and training is intense. It's hard to find Senior admins and devs, most are entry or junior level. Certifications are challenging and expensive. Support is not as responsive as it could be and often provided from off shore members in different time zone.
What problems is the product solving and how is that benefiting you?
Before Salesforce we didn't have a united system to hold all our different sales processes across all our business units. Salesforce has allowed us to grow and customize for each business unit to meet their needs. We are constantly enhancing the system.
Really Good Product and Very User Friendly
What do you like best about the product?
I like the ease of reporting within the system.
What do you dislike about the product?
Visually it's a little harder to get an overall snapshot of the account and contacts within Lightning.
What problems is the product solving and how is that benefiting you?
It helps us manage our accounts and contacts, along with having a good overview of our sales pipeline.
Overall a very good CRM System
What do you like best about the product?
We use Salesforce to keep track of our accounts. It's super customizable but you need someone who knows how to set things up. Its good to keep overview over accounts and you can easily create different lists with lots of filters.
What do you dislike about the product?
Sometimes the duplicate check does not really work. Often I have to search for duplicates manually, which is pretty annoying.
What problems is the product solving and how is that benefiting you?
Without Salesforce my efficiency would come anywhere near as it is right now. You need some system to keep an overview and see the different standpoints of your prospects, which really helps you with targeting the right prospects at the right time.
Salesforce sales cloud - Your best friend to manage your accounts and pipeline
What do you like best about the product?
Informative dashboard.
Easy to use UI
Different ways to search th account
Flexible ca be customised on the basis of business requirements
Much better in terms of other competitors
Easy to use UI
Different ways to search th account
Flexible ca be customised on the basis of business requirements
Much better in terms of other competitors
What do you dislike about the product?
Customization of the fields sometimes requires the user t raise a service request which takes time
Not al fields are editable with respect to individuals account plan.
Not al fields are editable with respect to individuals account plan.
What problems is the product solving and how is that benefiting you?
The main business problems it solves are- quick info about the pipeline
Notifications on accounts categorised into different tiers.
Informative dashboard gives a clear picture about the sales on monthly and quarterly basis
Notifications on accounts categorised into different tiers.
Informative dashboard gives a clear picture about the sales on monthly and quarterly basis
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