Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Sales Flow and Lead Nurturing, but Invoicing Needs Improvement
What do you like best about the product?
The sales flow and functionality of the activity timeline and ease of use with the opportunity teams and lead nurturing are quite exquisite! It’s a must have for any company that houses sales support staff members to succeed in bringing leads in to successfully convert into opportunities.
What do you dislike about the product?
There’s quite a bit of work that could be done on the invoicing side. It’s understandable the architecture and how it was designed was built for a lot of the b2b clientele, but minor tweaks made to the architecture could make it easy enough to switch to b2c.
What problems is the product solving and how is that benefiting you?
Sales cloud is helping us thrive in the world of fast nurturing leads in the legal industry where speed to lead is absolutely critical in order to have a high rate of conversion.
Great tool to use
What do you like best about the product?
Sales Cloud is a pleasure to use. It truly supports us in pursuing and achieving our overall goals.
What do you dislike about the product?
There really isn't anything that we genuinely dislike.
What problems is the product solving and how is that benefiting you?
Data, customer date and the various ways we digest it in our many sales channels
Perfect
What do you like best about the product?
Manage my opportunities and interaction with the Team.
What do you dislike about the product?
Don't like too much the mobile versión. It's not that driendly
What problems is the product solving and how is that benefiting you?
Helps me to manage my business an dont leave business over the table
Easy Personalization, but Implementation Was Complicated and Slow
What do you like best about the product?
The personalization process for customers is easier.
What do you dislike about the product?
The implementation process took too long and felt overly complicated.
What problems is the product solving and how is that benefiting you?
Personalization at scale and journeys.
Salesforce Sales Cloud: Essential and Easy to Use
What do you like best about the product?
I like that the software facilitates all account management, such as approaching agencies, seminars, and events, in one place. I value the ease of configuration similar to Service Cloud. Additionally, the ActiveG feature captures all calls, which simplifies resolving queries, and the centralized business process greatly improves organization.
What do you dislike about the product?
We do not integrate any software with Salesforce Sales Cloud, which indicates a limitation in the integration with other important tools we use, such as Microsoft Teams.
What problems is the product solving and how is that benefiting you?
Now I have the entire business process in one place, improving account management and facilitating the resolution of queries with calls.
Unmatched CRM with Powerful Integration, Though Pricey
What do you like best about the product?
I appreciate Salesforce Sales Cloud's role as the main data source for a complete 360-degree view of our customer interactions, enhancing relationship management. Its core features offer great flexibility, especially the ability to extend through APIs and interact with other systems. The AppExchange provides a good selection of additional applications. We find it to be the world-leading CRM, which we understand well, allowing for quick setup and use.
What do you dislike about the product?
I find the cost and pricing of Salesforce Sales Cloud to be expensive.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud as the main data source, giving a 360-degree view of customer interactions, helping manage relationships, consolidate ownership metrics, and track performance in one system, preventing data fragmentation.
Great Tool for Sales Growth with No Issues So Far
What do you like best about the product?
How it helps the sales process and helps us grow the business
What do you dislike about the product?
Nothing. It has been great so far, no issues
What problems is the product solving and how is that benefiting you?
The be able to have a scalable solution
Great Forecasting Features, But UI and Account Planning Need Improvement
What do you like best about the product?
The opportunity objekt connected with the forscasting functionality
What do you dislike about the product?
the ui could be updated and the account plan objekt better
What problems is the product solving and how is that benefiting you?
Drive sales value
Quick 360° Customer View and Easy Navigation
What do you like best about the product?
Quick and easy 360 view of the customer or prospect, and ease of navigation as a user across objects
What do you dislike about the product?
High cost of ownership to be able to unlock additional features
What problems is the product solving and how is that benefiting you?
Opportunity management
Efficient at Scale, but Implementation Is Challenging
What do you like best about the product?
Efficiency at scale and automated workflows
What do you dislike about the product?
Ability to implement with limited resources
What problems is the product solving and how is that benefiting you?
Keeping sellers on track and refining their day
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