Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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External reviews are not included in the AWS star rating for the product.
SBA/Admin in the CLM world
What do you like best about the product?
Sales Cloud allows our company to track everything from customer spend, new customer accounts, forecasting and the integrations we are able to seamlessly connect with make our GTM teams lives so much easier!
What do you dislike about the product?
Sales Cloud can almost do too much. While it's good and bad there is a really large long learning curve to finding your way around and customizing your org to fit your needs
What problems is the product solving and how is that benefiting you?
Sales Cloud is providing a lot of opportunities for our sales team to self serve. By being able to create new features for them within sales cloud that makes them more autonomous our cases are lower and our admin team is freed up to work on more strategic objectives.
Productivity
What do you like best about the product?
Sale cloud is the most productive tool for our company and sales team. Sales are able to manage our clients profiles and all types of interactions are captured.
What do you dislike about the product?
Account hierarchy- it is the most requested feature but creates bad experience for our sales since we have a lot of child account associated to a parent account. I wish account hierarchy simplified our upgraded like other Salesforce functionality.
What problems is the product solving and how is that benefiting you?
Sales cloud solves all the problems and challenges related to customer engagement and follow up. Account planning is another problem that is being solved with SC.
I lead a global support team.
What do you like best about the product?
The UX is great.
I love designing pages.
Also, the declarative programming is really good and seems to be improving!
I love designing pages.
Also, the declarative programming is really good and seems to be improving!
What do you dislike about the product?
I would like for you to have gpt capabilities for building flows.
Not all organizations have access to people that can build these.
Not all organizations have access to people that can build these.
What problems is the product solving and how is that benefiting you?
We use a managed package to help with sample management in the medical industry.
VP Solutions Engineering
What do you like best about the product?
Tracking opptys and insights to increase revenue.
What do you dislike about the product?
Cost of licenses for casual users who don't need access.
What problems is the product solving and how is that benefiting you?
Tracking opptys and knowledge of accounts.
New user but loving it
What do you like best about the product?
Very intuitive and helps keeps us organized
What do you dislike about the product?
Nothing yet. So far the system seems to be running well
What problems is the product solving and how is that benefiting you?
Helping us keep organized for sales as before it was a bit hectic keeping track of things
Helping our sales customers to do business quickly
What do you like best about the product?
The sales cloud have helped our customers in order to help them quickly and close the sale deal
What do you dislike about the product?
We can provide more automation to automate some of our sales popeline
What problems is the product solving and how is that benefiting you?
Helping our sales processes to do business faster
Happy to be Sales Cloud customer for 15+ years
What do you like best about the product?
Love the extensibility and market place to get solutions.
What do you dislike about the product?
It takes more clicks to setup and work with permissions, and deploying changes between environments is complicated
What problems is the product solving and how is that benefiting you?
Sales process, opportunity management, Lead tracking and revenues
sales Cloud review
What do you like best about the product?
It's ability for our organization to keep an accurate perspective on leads converting to opportunities.
What do you dislike about the product?
I kind of wish the UI was a bit more exciting.
What problems is the product solving and how is that benefiting you?
It's allowing us to stay in the past, preset and future with our members, 360° across a timeline.
Sales cloud is awesome
What do you like best about the product?
Sales cloud allows for a great tracking and funneling of sales opportunities
What do you dislike about the product?
Nothing specific but I would say that lead's funneling has not changed significantly. The marketing to sales sharing of credit is still old fashioned.
What problems is the product solving and how is that benefiting you?
Opportunity tracking is great
Salesforce Architect
What do you like best about the product?
I like the standard objects covered in sales cloud. It covers all of our needs with just a few custom objects. I also like flow builder and how it can automate with clicks not code.
What do you dislike about the product?
I think there should be more out of the boys reports and dashboards. This would greatly help executives and key stakeholders visualize and report on key performance indicators.
What problems is the product solving and how is that benefiting you?
It helps with our lead generation process, opportunity tracking, forecasting and reporting to our sales teams. We are able to track all of our opportunities and has made our sales team more efficient.
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