Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Agentforce Transforms Heavy Admin Work into AI-Driven Agent Processes
What do you like best about the product?
Agent salesforce is highly recommended from transforming manual and heavy administrative process to agent driven process where the work is handled by AI .
What do you dislike about the product?
Some of basic dislikes about Agentforce sales is that it has a complex pricing . And also it has a usage fees like $2 per conversation.
What problems is the product solving and how is that benefiting you?
It basically reduces the wait time for scheduled meetings. For example, an inbound lead can be followed up within minutes. Agentforce also provides 24/7 engagement, answering questions and confirming meeting times immediately so that no opportunity is missed.
Keeps Customer Communication Up to Date and Accessible for the Whole Team
What do you like best about the product?
Keeping communication between our company and our customers up to date—and making it accessible to everyone on the team—is the single most beneficial part of Salesforce.
What do you dislike about the product?
This isn’t necessarily specific to Sales, since it can happen in any module, but at times the amount—or lack—of data normalization happening in the background can make things feel messy.
What problems is the product solving and how is that benefiting you?
They continue to help us streamline our processes in Salesforce, especially since we don’t follow the typical model that most companies use with Salesforce.
Trusted Salesforce Pipeline Data with Intuitive UX and Strong Support
What do you like best about the product?
What I like most about Salesforce is that the investment community trusts the sales pipeline data reported through this application.
What do you dislike about the product?
I really don’t have anything to complain about. The product is continually improving and is well supported. It has an intuitive UX/UI, and the pricing structure feels reasonable given the productivity improvements we’ve experienced.
What problems is the product solving and how is that benefiting you?
The product makes it easy to integrate into our workflows thanks to its library of integrations. The performance of these integrations has consistently been acceptable. With the Agentforce integration, the latest agentic AI is always available.
AI-Powered Sales Workflows with Strong Automation and Forecasting
What do you like best about the product?
It blends AI directly into everyday sales workflows instead of feeling like a separate tool. The automation is strong, and the forecasting features are great as well.
What do you dislike about the product?
In my experience, it often requires significant customization and solid admin expertise before it runs smoothly.
What problems is the product solving and how is that benefiting you?
Agentforce Sales mainly solves the problem of disorganized and inefficient sales processes, especially when it comes to managing and keeping customer data organized.
Clear, Insightful Dashboards That Improve CRM Messaging
What do you like best about the product?
I loved the dashboards. I was able to clearly see relevant data for our CRM. AI insights were helpful in shaping messaging, as well.
What do you dislike about the product?
It was a bit difficult to get used to at first. For someone just starting to use Salesforce, it took me some time to get used to the UI.
What problems is the product solving and how is that benefiting you?
Once I got used to the UI, I found it helpful in keeping track of partner communications.
AI-Powered CRM That Streamlines Our Workflow
What do you like best about the product?
I like the fact that they use AI to improve the workflow, along with other features within the CRM that other platforms may or may not use yet in their interface.
What do you dislike about the product?
This may have already been addressed, but it would be great if Salesforce had a stronger contingency plan for login issues, especially to reduce the risk of accidental exposure caused by DNS problems and similar incidents. From a security standpoint, having clearer safeguards and response steps for situations like these would be reassuring going forward.
What problems is the product solving and how is that benefiting you?
The workflow has been improving with the implementation of the AI Agents, which has personally been helpful for me.
Game-Changing Pipeline and Lead Organization with Seamless Integrations
What do you like best about the product?
Organization of pipeline and leads is a gamechanger. Integrated well with email and other systems. AI and intelligence system is an easy kickstart.
What do you dislike about the product?
Prefer a more refined AI system for prospecting. Tends to be overly wordy and not adaptive to your personal style.
What problems is the product solving and how is that benefiting you?
The system solves for me the risk of letting clientele slip through the cracks and outreach missing important insights.
Customer Details at a Glance with Helpful Interaction Tracking
What do you like best about the product?
I like that I can see customer details at a glance, with different categories highlighting the areas of our product they are using and tracking our interactions with customers (sales leads and help centre requests).
What do you dislike about the product?
For first-time users, it can be overwhelming with the amount of information provided and understanding the most efficient way to locate the data you're looking for.
What problems is the product solving and how is that benefiting you?
It's helping me understand the customers who use our product, how they're using it, and tracking our communication channels with them.
Great for AM Teams to Monitor and Act on Opportunities
What do you like best about the product?
it's great for the AM Team to monitor and action opportunities
What do you dislike about the product?
the UI is a bit outdated and doesn't look optimised
What problems is the product solving and how is that benefiting you?
helps me track new revenue for my accounts
Great Integration and Essential Sales Follow-Up Tools
What do you like best about the product?
I don't current use this platform but when I did the integration was great. the follow up tools and communication components were a must for sales.
What do you dislike about the product?
Another platform to log into separate from my email platform.
What problems is the product solving and how is that benefiting you?
I think performance is better than it once was
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