Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Automating Sales Tasks, User Adoption Is Key
What do you like best about the product?
Automating and streamlining manual steps for our sales agents
What do you dislike about the product?
No downsides, success depends on user adoption
What problems is the product solving and how is that benefiting you?
Proactively monitoring account health
Eager to Be an Implementation Partner
What do you like best about the product?
We are eager to serve as an implementation partner for new customers in the industry. Our team provides solutions using the Salesforce platform to help streamline business operations.
What do you dislike about the product?
Salesforce Sales Cloud lacks some of the features found in Marketing Cloud, but that's understandable since they are separate licenses.
What problems is the product solving and how is that benefiting you?
The sales process can vary significantly depending on the type of business. Each industry and company may have its own unique approach, tailored to its specific products, services, and customer needs. Understanding these differences is important for developing effective sales strategies.
Great Agents, But Too Expensive
What do you like best about the product?
The platform offers agents, APIs, activity capture, and dashboards, all while maintaining ease of use.
What do you dislike about the product?
The pricing is a concern for me, as I find the annual cost to be too high.
What problems is the product solving and how is that benefiting you?
We record every activity involving our clients and customers.
Highly Configurable Platform with Seamless CRM and Analytics Integration
What do you like best about the product?
It provides a highly configurable and scalable platform for managing the entire sales process. The native integration across CRM, analytics, and automation tools ensures consistent data and efficient workflows.
What do you dislike about the product?
The standard quoting process without integrated PDF generation is inefficient. It lacks the flexibility and professionalism expected in enterprise sales operations.
What problems is the product solving and how is that benefiting you?
It centralizes all customer and opportunity data, creating a single source of truth. This improves pipeline visibility, forecasting accuracy, and overall sales efficiency.
Great Customer Insights, but API Setup Is Tricky
What do you like best about the product?
I like to have a 360 view of my customer
What do you dislike about the product?
Setting up API connections can be quite complicated, but aside from that, everything else works well.
What problems is the product solving and how is that benefiting you?
Having a 360-degree customer view allows the sales team to have all the necessary information before making contact. This ensures they are fully prepared and can approach each customer with a complete understanding of their needs and history.
Centralized Information Makes Salesforce Sales Cloud Stand Out
What do you like best about the product?
I like that all the information I need is localized centrally.
What do you dislike about the product?
I am not sure what I don't like about Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
it helps me keep everything together.
Powerful Sales Pipeline Tool with Great Automation and Integration
What do you like best about the product?
provides great visibility into the sales pipeline, automates key tasks, and integrates smoothly with marketing and service teams. Reports and dashboards make performance tracking simple.
What do you dislike about the product?
It takes some setup, but once configured, it is very powerful
What problems is the product solving and how is that benefiting you?
Better management of prospect and sales flow
Powerful Analytics and Scalability, but Setup Can Be Complex
What do you like best about the product?
Sales Cloud offers a variety of features to track and trend on Opportunities and Leads. It is highly scalable and has robust features on forecasting and analytics.
What do you dislike about the product?
While highly customizable, the Sales Cloud is a bit complex to set up.
What problems is the product solving and how is that benefiting you?
Tracking and trending on Opportunities.
Efficient Sales Management with Sales Cloud, but Lacks Embedded AI Features
What do you like best about the product?
Sales Cloud assists sales representatives and their managers in managing commercial activities, providing quicker access to customer information and insights on how to win opportunities.
What do you dislike about the product?
Probably not having embeeded AI functionalities such service
What problems is the product solving and how is that benefiting you?
360 view.. Prioritization of leads and opportunities.
Powerful Pipeline Management, but Pricing Can Be a Challenge for Small Teams
What do you like best about the product?
Salesforce Sales Cloud’s comprehensive pipeline management and customizable dashboards make it incredibly easy to track deals in real-time and get instant visibility into our sales performance across the entire team.
What do you dislike about the product?
the pricing can get expensive quickly once you start adding users and need advanced features, which can be challenging for smaller teams with limited budgets.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is solving our major challenge of disorganized customer data and lack of visibility across the sales process.
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