Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Faster Better More Successful -> Salesforce
What do you like best about the product?
Since the introduction of Salesforce, we have gained a much better overview of our activities, become faster and more successful, and have been able to increase our revenue.
What do you dislike about the product?
Some error messages are not understandable for users and SF administrators.
What problems is the product solving and how is that benefiting you?
I can better support our account teams in their daily work and gain a very good overview of the activities.
Perfect Overwiew
What do you like best about the product?
I get a good overview about the Daily business and about my sales opportunities..
What do you dislike about the product?
The acceptance of the Users and the feeling to be to transparent.
What problems is the product solving and how is that benefiting you?
Unfortunatly we are not at this point.
Great product
What do you like best about the product?
Everything is in one place. It makes my job easier.
What do you dislike about the product?
It's not customizable enough. The fields for example can't always be renamed.
What problems is the product solving and how is that benefiting you?
We have full visibility in one place for the sales department. The management has an overview of what is going on.
Learned more about Performance with Sales Cloud
What do you like best about the product?
Einstein Features for Email automation and Pipeline scoring
What do you dislike about the product?
I am missing an standard bot like ChatGPT to do all my work by speech2text.
What problems is the product solving and how is that benefiting you?
Customer Insights and automatic Report/Dashboard
Best CRM
What do you like best about the product?
It helps me to create reports for me and my team mates.
What do you dislike about the product?
Nothing as such but some changes in design could be done.
What problems is the product solving and how is that benefiting you?
It helps me to track my activities and create reports.
Improved Efficiency and Easy Access to Info
What do you like best about the product?
easy access to information, integrates with ERP to take away manual updates of maintaining 2 systems
What do you dislike about the product?
Complex in some ways to use and train users on the system. So many different areas to learn about.
What problems is the product solving and how is that benefiting you?
Repetition of information. Information or data being siloed into many different systems or platforms.
Connecting the dots
What do you like best about the product?
Ability to leverage data to find the right audience.
What do you dislike about the product?
Sometimes things feel a little buried. With so many features it's difficult to make them all easily discoverable.
What problems is the product solving and how is that benefiting you?
Tracking account activity, helps me find the right audience for marketing materials.
Its very easy to use- clear display, shows any errors clearly so you know what to update
What do you like best about the product?
Brings sales information together clearly to help have an overview of sales process
What do you dislike about the product?
Could have a more user friendly interface- more colour less grey
What problems is the product solving and how is that benefiting you?
helps with storing leads, showing sales staus in sales cyle
SalesForce Sales Cloud - An Essential Product
What do you like best about the product?
An incredible CRM and sales tool for our team. Wouldn't use anything else! Great integrations, ease of use, etc.
What do you dislike about the product?
N/A!
Can be every once in a while lag, but we also keep a lot of data in our system.
Can be every once in a while lag, but we also keep a lot of data in our system.
What problems is the product solving and how is that benefiting you?
Cloud-based CRM + sales enablement needs for our team globally.
As a sales organization, we need to feel empowered to prospect & close. This helps us manage customers (for new business, customer success, and so much more).
It gives us visibility into our pipeline and helps us forecast growth.
As a sales organization, we need to feel empowered to prospect & close. This helps us manage customers (for new business, customer success, and so much more).
It gives us visibility into our pipeline and helps us forecast growth.
Sales Cloud - A truly amazing platform for almost every company!
What do you like best about the product?
Sales Cloud offers a nealry complete package for handling all of the facets of a companies needs to track and generate leads, sales, contacts and interactions across almost all industries and business models. Sales Cloud is almost Turn-Key in that out of the box, a company can hit the ground running as soon as they implement and turn it on for their teams with little up front work. The ability to track products, quotes, sales, forecasting, contact engagements, lead and campaign influences and robustly tie all of this into a single source platform for access is a gamechanger and the nearly infinite options for Admins/Developers to expand the platform even far beyond these base functions really gives companies an ability to bring their business to a new level. The ability to integrate natively with many 3rd party systems and plugins as well as the myriad of App exchange plugins available are also HUGE when operating as a consultant or Admin working through complex solutions.
What do you dislike about the product?
There are many clunky/limited standard functions that seem to be falling behind the times so to speak and could use a revision or modern twist. Mainly Account/Opportunity teams and the limitations around the capabilities of tracking people who hold multiple roles and the lack of ability to modify the "Add New team member" screen. Additionally one area I feel is a bit limited is the interface - I feel that the capabilities and freedom you have visually in the Experience sites really lets you tailor the experience to feel like it is your company, while I understand you can modify color schemes and branding in the core platform, I feel that the Experience sites really provide more templates and design freedom without additional code than the Core experience.
What problems is the product solving and how is that benefiting you?
Salesforce is solving the problem of disparate Sales information and materials... It allows me to offer a consolidated, concise and user friendly efficient platform for entering, integrating, analyzing and presenting Sales Data. It provides advanced analytics out of the box that Sales executives and teams alike can leverage in a capacity that is not seen in other CRMS... Additionally using Experience Sites, we can easily engage with and directly present product information or materials and provide a platform publicly (or to partners/customers with login credentials) to interact with the company and generate leads, or track and intake interest or requests for support or information.
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