Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce is the best CRM
What do you like best about the product?
Lead management, Tasks reminders, Custom use
What do you dislike about the product?
Tough and expensive to implement. But once done will be great
What problems is the product solving and how is that benefiting you?
As a Sales Manager, I have been able to stay on top of my opportunities and get reminded to follow up.
Unquestionably, the epitome of excellence and the most comprehensive CRM solution in the market.
What do you like best about the product?
24x7 access to sales data, effortless report generation, customizable options, cost-effective with excellent support. Modifiable core values and options available at an additional cost. Genuine 24x7 customer support.
What do you dislike about the product?
Inadequate development of non-core products, occasional frustrations with customer support, analytics user interface needs improvement. Encountered software bugs, lacking visual interpretation of analytics.
What problems is the product solving and how is that benefiting you?
We leverage Salesforce Sales Cloud to empower our business teams in the areas of marketing, sales, and customer success. We have successfully implemented numerous processes within SFDC, including lead qualification, management of discovery calls by business development teams, seamless handover to account executives for demo meetings, creation of sales opportunities, efficient management of the sales pipeline, and many more. Salesforce Sales Cloud has hepled us in elevating sales productivity, efficiency, and customer relationships through centralized data management, resulting in remarkable gains.
THE standard
What do you like best about the product?
It is familiar to me from years of use with several jobs.
What do you dislike about the product?
It still feels like your in a web browser.
What problems is the product solving and how is that benefiting you?
It hekps me keep track of all my sales opportunities.
The tool has been super flexible and easy to use. With great support from Salesforce.
What do you like best about the product?
I like how easy it is to make changes to the system.
What do you dislike about the product?
It feels like so many things are extra cost, and require extra licenses.
What problems is the product solving and how is that benefiting you?
It is giving us more visibility into our customers.
Very simple and easy way to manage clients and sales
What do you like best about the product?
Probably the best CRM tool out there, feature rich, easily integrates with other programs, very versatile in meeting requirements and dashboard data presentation.
What do you dislike about the product?
Pricing and to get all features desired, need a dedicated salesforce program team to service and create.
What problems is the product solving and how is that benefiting you?
Salesforce allows everyone in the company to have visibility on the progress of each project associated with each client and be able to jump in and assist if necessary. Also presents metrics in a useful manner for upper management to gauge the progress and success/failure rate of projects along with duration in queue.
Learning & working w/ Sales Cloud as a RevOps professional has made a huge difference in my career.
What do you like best about the product?
There are so many different ways to customize it to fit your needs and it connects with most anything you need it to connect to.
What do you dislike about the product?
Many times when I am excited about a new feature or am customizing to fit our workflow, the feature I need is always and additional price. Example: we transitioned to Automated Email Capture with Einstien Standard that comes with our Enterprise edition, however, to cusomize any reporting on your email activity you have to upgrade and pay more because you can no longer do any reporting on email activity in the normal lighting reports...it can only be seen in analytics which just gives you one screen/dashboard that contains EVERYTHING and isn't very helpful.
What problems is the product solving and how is that benefiting you?
Now that I have the Sales Team and the Client Success Team transitioned to using SF our workflow is more consistant, client data is right at our fingertips, we have been able to reduce sales cycle, and provide analytics to move the company forward.
Arguably the best CRM available currently
What do you like best about the product?
All client data available in one central repository and easily updated to reflect where they sit currently inthe sales cycle
What do you dislike about the product?
Requires some effort and knowledge to setup initially
What problems is the product solving and how is that benefiting you?
My department mainly uses salesforce to track and manage customer support requests, however we also plan upcoming resource requiments based on where each client sits within the sales cycle
The industry standard
What do you like best about the product?
Sales Cloud is essentially infinitely customizable and can be configured to fit pretty much any use case.
What do you dislike about the product?
Salesforce is notoriously expensive and can be difficult to configure in a truly scalable and user friendly way without expertise.
What problems is the product solving and how is that benefiting you?
Salesforce serves as our CRM and most business and sales-related information is housed or passes through Salesforce at some point in time.
Enjoying Salesforce Sales cloud
What do you like best about the product?
Salesforce Sales Cloud provides a comprehensive and customizable platform that streamlines sales processes, enhances collaboration, and boosts overall efficiency in managing customer relationships.
What do you dislike about the product?
Some users find Salesforce Sales Cloud's pricing to be on the higher side, which can be a drawback for small businesses with budget constraints. Licenses as well
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud addresses challenges related to lead management, sales automation, and customer relationship tracking, streamlining our sales processes and improving overall team productivity. The centralized platform enhances collaboration and provides valuable insights, contributing to more informed decision-making and better customer engagement.
Fantastic for what it is!
What do you like best about the product?
The one thing that keeps my coming back to Salesforce has got to be its ability to hold information. The amount of detail you are able to store under specific accounts / profiles is absolutely incredible, and one of the main reasons that I will keep coming back to it.
What do you dislike about the product?
Aside from the steep learning curve there really isn't a whole lot that I dislilke about the software. There will be glitches here and there, but the engineering team is always quick to resolve the issues.
What problems is the product solving and how is that benefiting you?
Account management. In a job that requires us to maintain records (new and old) it is crucial to have a one stop shop where we can jump in, and make quick changes to specific profiles.
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