Salesforce Sales Cloud has lots of features and capabilities since it allows you to create multiple applications related to business processes and create multiple lighting web components. The tool has multiple new technologies to build applications according to business processes.
Agentforce Sales
Salesforce, Inc.External reviews
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Great tool to increase sales an sales operations
What do you like best about the product?
Maps and territory management and forecast
What do you dislike about the product?
Maint the system with the ownerships and make changes
What problems is the product solving and how is that benefiting you?
Keep track of opportunities
SalesForce Sales cloud- Collaborating Sales for enhanced customer relationship
What do you like best about the product?
The imporatnt feature which we utilized was managing pipeline for our sales project.It provided forcasting on Sales which provided us to make informed decisions and help sales team and provided advantage for customer. It also made our payment process easier and we automated invoicing and payment using SalesForce Sales Cloud. The overall implementation was easy and once went through usage guide, it was easy to use even for new team members.
What do you dislike about the product?
The price for the product can be reduced a bit.
What problems is the product solving and how is that benefiting you?
So we wanted tro streamline for sales process and we wanted to make payment process easier and simpler. When we implemented SalesForce sales Cloud, it provided us the automation and we implemented that. Now we don't have to monitor payment process all the time as it's automated. This saved our time and effort. Also, we used forcasting and that helped us in taking better decisions and customer benefitted from it and was happy.
Outstanding tool for sales and marketing folks
What do you like best about the product?
Customized dashboard option makes it stand out from other CRM tools, plus mobile app experience is top-notch
What do you dislike about the product?
If your a small organization then the costing is going to be really expensive and also the user interface is clumsier
What problems is the product solving and how is that benefiting you?
Managing sales and reporting was always been an issue in our organization this has been solved since we have switched to Salesforce
Salesforce automation platform is enhancing customer engagement and serving as a command of world.
What do you like best about the product?
Salesforce Sales Cloud offers extremely high security in line with industry standards, focus on protection of customer-sensitive data, and providing an end-to-end solution with intuitive sales CRM interface.
What do you dislike about the product?
Salesforce sales cloud pricing is to high as comapre to other CRM like Zoho CRM.
salesforce offer $25 for first user and as compared to zoho its $14.Sometimes be confusing to pull reports and get the information you need.
salesforce offer $25 for first user and as compared to zoho its $14.Sometimes be confusing to pull reports and get the information you need.
What problems is the product solving and how is that benefiting you?
It benefits us to gain insights from customer data and understand the relationship between parents and children. Salesforce provides marketing automation, which helps us generate the best marketing campaigns, and it also offers mobile services with security features. It allows us to attend meetings tailored to meet our needs and provides functionality to update records quickly.
Salesforce Sales Cloud Review - Cimbar Performance Minerals
What do you like best about the product?
Salesforce allows users to manage accounts and customer details all in one place optimizing the customer journey while mapping the areas that need attention and forecasting how the company can increase an overall ROI.
What do you dislike about the product?
Overwhelming because of options. As an admin, I would like to have prompts that give me guidance on how I can increase and improve my user engagement in real-time and how I can improve my "processes" in real-time.
What problems is the product solving and how is that benefiting you?
Approval Processes - Managing Pricing & Operational Improvement
Cases - Resolving & Improving
Cases - Resolving & Improving
Salesforce
What do you like best about the product?
Lead conversions/ dynamic lightning record pages and just overall the enhancements that have been made to flows truly helps us streamline our users' work in Salesforce.
What do you dislike about the product?
A lot of our Sales Cloud automations were created in process builder. We've been utilizing the migration to flow tool. But a lot of the migrated flows are hitting SOQL limits and causing other errors. More support in this transition would very helpful.
What problems is the product solving and how is that benefiting you?
As a unified place to track our customer interactions. And flows help streamline our onboarding process.
Nice tool for sales community
What do you like best about the product?
1. Customization
2. Updated stats
3. CRM Service
4. Report building and dashboards
2. Updated stats
3. CRM Service
4. Report building and dashboards
What do you dislike about the product?
1. Performance is poor at times.
2. Glitches in the tool
2. Glitches in the tool
What problems is the product solving and how is that benefiting you?
Problems Solving :
1. Customer Engagement
2. Marketing strategies
3. Data Loss
It ensures not to worry about design and layout.
1. Customer Engagement
2. Marketing strategies
3. Data Loss
It ensures not to worry about design and layout.
Salesforce Sales Cloud
What do you like best about the product?
What I like about Salesforce Sales is that it enhanced the visibility that can provide real-time updates into sales activities and performance metrics, empowering the sales managers and sales people to make informed decisions and optimize strategies
What do you dislike about the product?
It needs authenticator app, sometimes can be time consuming to authenticate in your phone. Might encounter connection problem too.
What problems is the product solving and how is that benefiting you?
I can just easily extract the daily sales bookings.
Sales and Salesforce
What do you like best about the product?
Salesforce rrobust customer relation ship management (CRM) capabilities, customizable dashboards and reports, automation tools for saless processes, and integration options with other Salesforce products and third-party applications...
What do you dislike about the product?
Salesforce sales cloud relativelly highh cost, complexity in customization and configuration, and a step learning curve for new users..
What problems is the product solving and how is that benefiting you?
Sales Cloud providess a centralize platform for storing and managing customer data, including contacts, leads, opportunities, and accounts and helps for some analysis on day to day basis.
Offers easy integration with third-party products
What is our primary use case?
What needs improvement?
Salesforce's price worldwide is very high. Salesforce's price in the Indian market is also high. The high price of the product is an area of concern where improvements are required. In India, the tool's customers are not very huge or big businesses with big sales revenues, so Salesforce Sales Cloud should work on the price part and make it a low-cost tool for users.
For how long have I used the solution?
I have been using Salesforce Sales Cloud for a year. I am an administrator of the product in my company.
What do I think about the stability of the solution?
It is a very stable solution. You can see in the Gartner Report how Salesforce is capturing the market very quickly at a worldwide level. As per Gartner Report, Salesforce is a leading product in the market.
What do I think about the scalability of the solution?
Scalability-wise, the tool is good. I rate the solution's scalability a nine out of ten.
The number of users of the product totally depends on the user licenses purchased from Salesforce. If you have thousands of users, then you can purchase licenses and provide them with login IDs, after which you can follow the same aforementioned process if you have to deal with 10,000 users. The number of uses of the tool totally depends on the requirements of a business, and I can say that there are no limitations on the number of users who can use the product.
How are customer service and support?
The solution's technical support is poor. Technical support depends on the package a user has taken from Salesforce. The tool has separate technical support packages, such as premium, gold, and some other options. The support one receives depends on the type of support package purchased.
I rate the technical support a seven out of ten.
How was the initial setup?
The ease or difficulty experienced in the setup phase totally depends on the implementation partner. If the implementation partner has experience implementing the solution in a similar set of industries, then the setup phase will be very good since they can easily implement the product anywhere in a few days to three or four months.
The solution is deployed on the cloud.
What about the implementation team?
Whether the product's deployment phase was done in-house or with the help of a third party depends on what the clients want since they have their own set of expectations. It is possible for a company's in-house staff or third-party consultants to help with the deployment process, but it is something that depends on the budget and expectations set by the clients.
What's my experience with pricing, setup cost, and licensing?
The price of the product is very high. I rate the product price a ten on a scale of one to ten, where one means low price, and ten means expensive.
Which other solutions did I evaluate?
Compared to Salesforce Sales Cloud, there are many solutions in the market, including SAP, Oracle, and Microsoft. Lots of solutions are available on the market, but my company sells products to our customers on the basis of their requirements. My company considers which solutions are good as per the users' expectations, which solution provides a certain level of liberty, and which solutions are good from a price perspective. My company also looks into which solutions are good from an implementation perspective and in terms of support. My company evaluates many factors before choosing a solution.
What other advice do I have?
Salesforce Sales Cloud is useful for managing and tracking our company's sales pipeline since my company is a client of the tool, not a partner or a product company. My company uses Salesforce Sales Cloud as a platform for our sales team so that we can check the productivity and leads and deal with multiple other areas.
The tool has impacted our company's lead generation and conversion, but it all depends on the follow-ups from our end. If anyone from my company does a follow-up with a client for selling any product associated with a particular business segment, then such a person has the liberty to leverage the penetration level, which is very high, and it can definitely impact the conversion from lead to opportunity. In general, everything totally depends on the penetration level.
In terms of the sales forecasting abilities of the product, I would say that the tool has AI-based functionalities, especially since the product is associated with Salesforce Einstein AI Solutions. My company can easily create multiple applications according to business cases and assign different applications to different employees on the basis of rules, so we can define the set of permissions using the tool. My company can easily manage the sales team from the application.
Salesforce's mobile app is useful for on-the-go sales management since it offers online or offline capabilities. The tool's mobile app helps one place orders in remote areas and create leads from remote areas, which are some of the benefits of Salesforce Sales Cloud. Salesforce Sales Cloud offers benefits in areas like reporting, so I can say that the tool has a very good reporting structure with good reporting AI, allowing its users to build reports according to our company's data, which is a big thing for us and it serves as a very good benefit.
Integrating Salesforce Sales Cloud with other Salesforce products or third-party tools has enhanced sales processes, and I can say that it is a very easy process.
I recommend the product to those who plan to use it. Some of my company's leading clients who operate at a global level are moving to Salesforce Sales Cloud.
I rate the product a nine out of ten.
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