Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Experience, Smooth Performance
What do you like best about the product?
It help me track my leads and help me provide a holistice view about my busniess.
I have integrated this with my slack.
It helps me with my everyday tasks.
The customer support tries to provide an immediate solution.
Sales cloud is easy to use
I have integrated this with my slack.
It helps me with my everyday tasks.
The customer support tries to provide an immediate solution.
Sales cloud is easy to use
What do you dislike about the product?
UI Lags at Time, There is complex way to get to single page
What problems is the product solving and how is that benefiting you?
It help me to with all my busniess activities, with all at one place from reaching out clients to keeping a track of my leads
Effortless Lead-to-Opportunity Conversion with Sales Cloud
What do you like best about the product?
The most helpful thing that I find about Sales Cloud is the smooth conversion from Lead to Opportunity. I've used other CRM platforms in the past, but the way Salesforce Sales Cloud allows us to map the fields and auto-populate those fields in relevant Account/Contact and Opportunity records is good.
What do you dislike about the product?
Sales Cloud is on bit of an expensive side for SMBs. Yes, Starter Suite is an option, but then it limits us with number of Flow automations, and no sandboxes.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of story line and unification. Entire sales journey (from Lead coming in from various channels, lead assignment, lead conversion, and Opportunity management) just fits right. The data model is so tightly integrated that the story line feels seamless for any industry. All the meticulous details like the flexibility to position the tasks and events, option to add team members working on a opportunity, sharing and access, it's like once you get used to Sales Cloud, it's almost impossible to replicate the same in any other CRM.
Effortless Implementation and Customization for Any Sales Process
What do you like best about the product?
It is easy to implement, and easy to use , due to its highly customizable and scalable feature it can fit almost any complex sales process. It is suitable for small to large business enterprises.
What do you dislike about the product?
Automation and deep analytics features are locked behind the high priced Enterprise and unlimited editions.
What problems is the product solving and how is that benefiting you?
its solving the problem of Sales disorganization and inefficiency across the entire sales pipeline. Sales cloud acts as a Single Source of Truth centralizing all customer and prospect data in one place that is accessible to entire team
Unmatched Opportunity and Pipeline Management in a Centralized Platform
What do you like best about the product?
The absolute best thing about Salesforce Sales Cloud is its powerful and centralized platform for Opportunity and Pipeline Management.
What do you dislike about the product?
Expensive, complex, steep learning curve, and needs constant (costly) admin support to be useful.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud is essentially a powerful antidote to the chaos and inefficiency that naturally creep into the sales process.
Effortless Lead Generation and Intuitive Order Management
What do you like best about the product?
Lead generation and conversion is smooth.
Also order management and objects used are very easier to use.
Also order management and objects used are very easier to use.
What do you dislike about the product?
I saw product is named as product2 in back end making it bit confusing .
What problems is the product solving and how is that benefiting you?
Order management is very nice and helps in business processes .
Effortless to Use with an Intuitive Interface
What do you like best about the product?
Ease of use and intuitive UI with great single pane of glass
What do you dislike about the product?
Cost associated wish there were better price breaks.
What problems is the product solving and how is that benefiting you?
I did wish reporting would be easier to work with where you could just speak to what you were wanting it to do versus all the fliter logic that Revops setup
Robust Analytics, but Steep Cost and Complexity
What do you like best about the product?
I like the real reporting analytics and data presentations features in Salesforce Sales Cloud. It provides virtual SSO assistance that enhances customer needs and requirements, and the robust data input shows precise trajectory projections. This really helps our leadership to analyze and predict.
What do you dislike about the product?
I have a few things about Salesforce Sales Cloud that I'm not too happy with like the cost, the complexity, and the technicality in implementation.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for sales forecasting, data analysis, managing marketing messages, product recommendations, and customer interactions. It helps me manage leads, close sales, and present robust data to leadership.
Highly Customizable with Excellent Opportunity Management
What do you like best about the product?
I really appreciate how accounts, leads, and opportunities can be easily configured for business needs with Salesforce Sales Cloud. It's great that primary small automations can be made very easily, even for someone like me who doesn't have a developer background. As an administrator, with just two to three months of reading, you can customize, create, and start using Salesforce Sales Cloud quickly. The tool makes tasks like sending out emails, updating data on accounts, and creating reports and dashboards very easy. These automations make it straightforward to configure essential processes without needing extensive development experience.
What do you dislike about the product?
So tool wise, I would say, because it's a multitenant architecture, there are few limits on the number of account records you can save, create, and share. And I would say few things which could be improved is on reporting. It's a platform sales first platform. Which allows creation of simple reports and dashboard buttons. If you need some detail or very micro level of reporting of it, it's a complex requirement. Then Salesforce doesn't work. It's a standard easy reports could be created, but complex reporting is where Salesforce lags.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud has been very helpful for opportunity, account, and territory management. Users (Sales Reps, Branch Managers etc.) give positive feedback on managing these aspects. It's a good tool for customers needing account and opportunity management.
Automated Sales Cycle Insights with Easy Setup
What do you like best about the product?
I like the automations and the magnified view of the sales cycle from initial onboarding to the invoice journey. The initial setup of Salesforce Sales Cloud was very easy.
What do you dislike about the product?
I feel that the quotes process in Salesforce Sales Cloud could be easier. It's currently generated on the opportunity itself, but the business also needs the ability to generate it directly on the contact or account before qualifying the deal.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for application development, benefiting from automations and a detailed sales cycle view, solving issues with the sales cycle.
Highly Customizable, Boosts Our Sales Process
What do you like best about the product?
I use Agentforce Sales for managing customers, all leads, opportunities, and everything around my sales system. It's great for maintaining a track of the entire sales pipeline. I heavily utilize the reports and dashboards, which are really helpful. I also like using the standard out-of-the-box features. The integration with Slack is fantastic because I can see and update leads directly from Slack. The initial setup was quite easy, with many out-of-the-box features available. As I started using it more, I refined and fine-tuned it, added automations, and built specific reports and dashboards. I really like the ability to highly customize the tool based on my needs.
What do you dislike about the product?
I feel like a lot of things are working for us. However, the thing which I would recommend improving is the commission structure for the salespeople because that's something which is still tricky to set up and it always creates sudden issues. You are not able to fully replicate the commission structure, as is. So that's something I would like Agentforce Sales team to work on.
What problems is the product solving and how is that benefiting you?
With Agentforce Sales, I keep all customer leads and opportunities organized around my sales system and track the entire sales pipeline efficiently.
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