Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Straightforward solution that mostly just works
What do you like best about the product?
I love the extensibility of Salesforce Sales Cloud, with the ability to add custom fields, build automation and set up integrations.
What do you dislike about the product?
The UX can feel a bit slow or sluggish at times, especially when an object has many custom fields or widgets on screen.
What problems is the product solving and how is that benefiting you?
Sales Cloud is where reps manage opportunities and confirm pricing details in collaboration with Finance.
Awesome new features shown at NYC World Tour April 2024
What do you like best about the product?
I love how efficient it makes my work days
What do you dislike about the product?
The downside is that my company is not yet using Einstein and the latest features of the platform. I will champion hard within my organization to implement in 2024
What problems is the product solving and how is that benefiting you?
It is helping the team be more efficient and prioritize their time. Salesforce Sales Cloud's latest features aim to streamline your workflow and boost your sales effectiveness. A key addition is Einstein Deal Insights, a powerful AI tool that provides real-time insights into deal health and predicts potential roadblocks. This allows you to prioritize deals strategically and address challenges proactively.
Sales Cloud also introduces automation features like Sales Cadences, which automates repetitive outreach tasks like emails and social media messages. This frees up your time to focus on high-value activities like building relationships and closing deals.
Sales Cloud also introduces automation features like Sales Cadences, which automates repetitive outreach tasks like emails and social media messages. This frees up your time to focus on high-value activities like building relationships and closing deals.
It has enough customization and I really like the data it shows in analytics module.
What do you like best about the product?
Finding contacts and leads has been easier than before. Implementation is hard like don't know how to start off the top. Never tried customer support for some reason. The team uses the features and have heard things about use cases.
What do you dislike about the product?
I would say the analytics sometimes misses, the the instant data which are important should be visible and the crashes of phone app is annoying. singing up with apps to integrate with tool is kinda junky ( sometimes throws you out from signing page )
What problems is the product solving and how is that benefiting you?
The main thing we as team benifit is having all of the leads at one place not looking anywhere else, earlier tools had hassle in this. Everything at one look and easy to access.
The best just keeps getting better
What do you like best about the product?
Rather than talking about capabilities and features, let me say the best thing about Sales Cloud is that it is always improving faster than customers can dream up the next thing we need.
It is already so usable, configurable, and flexible but then Gen AI and other new capabilities just bolt right in!
It is already so usable, configurable, and flexible but then Gen AI and other new capabilities just bolt right in!
What do you dislike about the product?
The biggest challenge is just cost. Many of the best new capabilities come as add-on rather than included.
What problems is the product solving and how is that benefiting you?
Pipeline visibility is first and foremost, but also helping to determine differences in the execution of our deal cycles -- which seller behaviors, customer segments, and products are contributing most to our growth.
Customer 360
What do you like best about the product?
It has helped users to handle agency information and businesses in a better way
What do you dislike about the product?
Too much flexibility and differenr ways to perform same action confuses users
What problems is the product solving and how is that benefiting you?
Agency management
I spent many years using blackbaud products. Salesforce has changed my life for the better.
What do you like best about the product?
The ability to access information and design how we use it.
What do you dislike about the product?
Nothing yet... But I've only been using Salesforce cloud for less than a year.
What problems is the product solving and how is that benefiting you?
The ability to automate analytics
The gold standard
What do you like best about the product?
Customizable and flexible solutions that don't require code.
What do you dislike about the product?
Learning curve can be a little rough for tech-averse users
What problems is the product solving and how is that benefiting you?
Having a database that works for all aspects of a customer, rather than having multiple databases where there isn't a 360 view
Sales
What do you like best about the product?
Structured data, user generated dashboards
What do you dislike about the product?
Reports are not intuitive. pardot email seems disconnected.
What problems is the product solving and how is that benefiting you?
Organizing prospects in my terrritory. Having a place to document activities.
Sales cloud
What do you like best about the product?
Ease of use great reporting and onboarding
What do you dislike about the product?
Sometimes customization can be harder than expected
What problems is the product solving and how is that benefiting you?
None
Account Executive
What do you like best about the product?
Ease if use and ability to secure data that anyone can action.
What do you dislike about the product?
Cost to customize the platform towards individual business needs.
What problems is the product solving and how is that benefiting you?
Various client business needs.
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