Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Integral Tool for Our Sales Process
What do you like best about the product?
I appreciate how Salesforce Sales Cloud seamlessly integrates various aspects of our sales process, such as logging calls, managing advisor profiles, creating client profiles, and tracking sales opportunities from inception to completion. This integration is invaluable to me and makes Salesforce Sales Cloud an indispensable tool in my daily work. I also find the software relatively easy to learn, thanks to the training provided at my workplace and the fact that it was well set up when I started using it. The ability to link the illustration software, DesignIt, directly with Salesforce enhances our workflow by allowing easy access and modification of client illustrations. Furthermore, the feature that stands out most is its ability to sync the entire sales process, ensuring nothing falls through the cracks. The cohesive structure and functionality make it an essential component of my work, and I would personally consider purchasing it if my company did not already provide it.
What do you dislike about the product?
I would like to have more access to the scoring of my call logs. I think this may be more of an administrative function disability and not a Salesforce Sales Cloud specific issue.
What problems is the product solving and how is that benefiting you?
I find Salesforce Sales Cloud integral in organizing my sales process, from logging calls to coordinating financial advisors and clients. It streamlines creating profiles and integrating sales data, which enhances efficiency and connectivity across tasks.
User-Friendly and Easy to Learn—Salesforce Exceeds Expectations
What do you like best about the product?
Salesforce is designed to be very user friendly and makes it easy for the user to learn the software at a fast and efficient pace.
What do you dislike about the product?
There is not anything I dislike about Salesforce. The software is great.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the problem of customer and contract organization. The software benefits our company greatly by giving us organization tools and a user friendly layout for us to navigate our customers and various sales.
Effortless File Storage and Access—Loving Everything So Far
What do you like best about the product?
It is very easy to store my files and access them
What do you dislike about the product?
Right now, I like everything about it. It is very easy to use especially for customer support and it is reliable for frequent use
What problems is the product solving and how is that benefiting you?
It is helping store and retrieve my data securely
Effortless Setup and Organization with Salesforce
What do you like best about the product?
I love how easy it was to set up Salesforce Sales Cloud, as I was able to navigate it effortlessly right from the start. I appreciate the organization it brings to our operations, particularly in keeping track and managing sales leads efficiently. The platform's ability to streamline contact information is incredibly useful, allowing my team to access vital client details quickly. I also value the seamless integration with other software like Sage 100, which enhances our workflow. Furthermore, the ease of use and the capability to check in from multiple locations are standout features that significantly enhance our operational flexibility.
What do you dislike about the product?
I would prefer if there were more easily accessible training resources.
What problems is the product solving and how is that benefiting you?
I use the product to keep everything organized, allowing my team to easily look up sales leads, enhancing efficiency.
Dynamic Dashboards and Real-Time Insights Make Sales Cloud Stand Out
What do you like best about the product?
We like the Sales Cloud’s reporting and dashboard capabilities the most. It provides dynamic dashboards that give real-time visibility into performance metrics.
What do you dislike about the product?
It is a very powerful tool, but it is a bit expensive for smaller or midsize companies.
What problems is the product solving and how is that benefiting you?
We like its feature to easily collaborate between sales, technical, and service teams.
Flexible and Customizable, but Burdened by Technical Debt
What do you like best about the product?
It flexible configurable and customizable at the same time
What do you dislike about the product?
My company struggles with technical debt. Mostly this has been from questionable architecture from the past and not understanding requirements.
What problems is the product solving and how is that benefiting you?
It’s our single pane of glass for all of our sellers.
Great Salesforce Integration, but High Cost and Complex Setup
What do you like best about the product?
The integration with Salesforce makes a significant difference when it comes to ease of use.
What do you dislike about the product?
The cost and the details involved in implementation are important considerations.
What problems is the product solving and how is that benefiting you?
Salesforce Maps is currently being used in field service management to support crisis response efforts.
Yes!
What do you like best about the product?
It's incredibly helpful with externally customizable reporting and data management
What do you dislike about the product?
Since w can do anything we do, anything, sometimes more rails help enable good design
What problems is the product solving and how is that benefiting you?
Managing leads, customers, support inquiries and sales
Great Integration Between Sales and Service Cloud, But Needs Better Data Tracking
What do you like best about the product?
Sales cloud integration with services cloud to get data flown
What do you dislike about the product?
Not having data tracking on all fields and limited slides
What problems is the product solving and how is that benefiting you?
Increasing our sales and managing leads
Quality Product with Powerful Customer Management
What do you like best about the product?
I like how Salesforce Sales Cloud improves customer relationship management and facilitates closing deals with prospective students. It significantly increases productivity thanks to its technology and provides valuable tools to understand our customers' reviews. I also appreciate the easy implementation now that we are familiar with the system, and I consider the product to be of the highest quality.
What do you dislike about the product?
I found the setup process a bit complicated because the team implementing it was not very familiar with the platform and had to learn a lot about it.
What problems is the product solving and how is that benefiting you?
I use the product to manage relationships with clients and close deals with future students, increasing productivity.
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