Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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very user friendly and easy to navigate
What do you like best about the product?
very user friendly and easy to navigate.
What do you dislike about the product?
Not available.
The salesforce is perfect tool to work with, However need some improvement with the automatic updation of the info,
The salesforce is perfect tool to work with, However need some improvement with the automatic updation of the info,
What problems is the product solving and how is that benefiting you?
Sales force makes the work easier as all the required info is available on a single platform, which saves a lot of time.
Insightful
What do you like best about the product?
Salesforce Cloud empowers the customers. They aren't running short of options to contact the company anymore.
What do you dislike about the product?
I would say the cost. It costs a lot more than other cloud services.
What problems is the product solving and how is that benefiting you?
Collection of customer data is the most helpful insight for me.
One stop shop for all CRM, but costly
What do you like best about the product?
It has every kind of integration or need any company would want.
A great support network through Trailhead or directly from salesforce if you need to raise a case.
A great support network through Trailhead or directly from salesforce if you need to raise a case.
What do you dislike about the product?
It can be a little complex and it is very costly.
It can vary on up front support for changes, with sometimes very little notice on things like instance refreshes.
It can vary on up front support for changes, with sometimes very little notice on things like instance refreshes.
What problems is the product solving and how is that benefiting you?
It is simply the best CRM out there today. There is no better.
The low code area is quite unique to be able to allow so much change, yet if you need to develop big projects you can in a wide range of sandboxes.
The low code area is quite unique to be able to allow so much change, yet if you need to develop big projects you can in a wide range of sandboxes.
Used for 1 year to track prospects for TYPSY software selling at GROW 10X
What do you like best about the product?
Best feature of salesforce is its extension in my chrome ;D it always was easy for me to put a prospect in without any hassel after reaching them out on email and it was giving best lead management experience for my team as well. Wheneveer i was in need of another team member to follow up on my prospect he can easily find the whole convocation and followup notes there so for even checking and putting prospect actuall for whole team if its been targeted or not Salesforce is the best CRM I ever used since.
For me it was easy to manage and check if a demo has been booked and done with the sales representative or not so for me iy is giving the best user experience to businesses to sell, track and reach their prospects in easy and broad outreach prespective. for me its 10/10
For me it was easy to manage and check if a demo has been booked and done with the sales representative or not so for me iy is giving the best user experience to businesses to sell, track and reach their prospects in easy and broad outreach prespective. for me its 10/10
What do you dislike about the product?
The only thing which irritated me while using it was too much notification and updated which was making it quite difficult for me to keep going with. everytime my project manager was giving training when there was new update and i was not able to adapt it so quick
What problems is the product solving and how is that benefiting you?
salesforce was solving problems of proppect data storing
helping me by notifying important follow ups
helping to sort closed candidates to avoid future contact
helping me by notifying important follow ups
helping to sort closed candidates to avoid future contact
Customisable, scalable, powerful
What do you like best about the product?
The customisation possible, and the UI is better than most
What do you dislike about the product?
Some restrictions, more so with automation
What problems is the product solving and how is that benefiting you?
360 degree view if the customer, and taking care of mundane tasks with automation
Great CRM system
What do you like best about the product?
What I like best is how easy Salesforce makes it to provide users a system they can work in and tailor to their needs with automation
What do you dislike about the product?
Not a system downside as such but I do find that there are quite a few features that sit behind paywalls meaning it is not always possible to use Salesforce how we would like.
What problems is the product solving and how is that benefiting you?
Salesforce provides us a central and collaborative space to work opportunities and to ensure that sales are completed and visible across our business functions
Use of Salesforce as a CRM system
What do you like best about the product?
Ability to customise
Case Management
Flows to automate query resolution
All info in one place, one version of the trut
integration with other systems
Case Management
Flows to automate query resolution
All info in one place, one version of the trut
integration with other systems
What do you dislike about the product?
I cant think of anything just at the moment!
What problems is the product solving and how is that benefiting you?
Query Management in terms of case management
I have used sales cloud as a user and an administrator and it has been a fantastic tool!
What do you like best about the product?
the opportunity to track my sales and forecast on that data all in one place has been immeasurable. There was good support as well in using it.
What do you dislike about the product?
I thought at the begining it allowed room for errors however, I discovered it was due to bad implimentation.
What problems is the product solving and how is that benefiting you?
Sales cloud provide a single place where all customer sales lifecycle can be managed. In our team we have delivered great services and products to customers through sales cloud.
Sales Cloud- improve forecasting accuracy
What do you like best about the product?
Salesforce Sales cloud provides much improved forcasting accuracy with proper data which can be utilized in a much better way. It provides accuracy of over 96%. This can be used easily and efficiently and can be implemented on any scale.
What do you dislike about the product?
One demerit I see is charges for other tools with which I have to integrate.
What problems is the product solving and how is that benefiting you?
I was using another tool for forcasting but accuracy was around 70%. We had to come up with something where accuracy should be more than 90%. Then we started with Salesforce's Sales Cloud. After using and testing it, it provided us accuracy of 96% on an average which was a great boost for customers and for business overall.
Salesforce Service cloud
What do you like best about the product?
Salesforce sales cloud is a great tool for sales departments- it has played a significant role in our marketing and sales efforts. It allows teams to track the sales process, and any other information gathered during and after the process. With so many functionalities its quite helpful and simplifies the whole process keeping track of everything.
What do you dislike about the product?
Implementation and set up can be tricky. The complexity involved in customization can be challenging, requiring either advanced technical knowledge or assistance to configure the system to specific business needs.
What problems is the product solving and how is that benefiting you?
Helping to keep track of all data in one place pertaining to customers and helping with follow ups. Tracking sales calls and identifying next steps to carry out.
Helps reduce agent's time and overall efficiency in handling customers and improved NPS.
Helps reduce agent's time and overall efficiency in handling customers and improved NPS.
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