Agentforce Sales
Salesforce, Inc.External reviews
10,027 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Sales Cloud successed to help sales business process by its completed module
What do you like best about the product?
The completed part to help business process
What do you dislike about the product?
A little complicated, but Trailhead so helpful
What problems is the product solving and how is that benefiting you?
Sales administrative in business area
Complex to implement, semi-easy to use!
What do you like best about the product?
It's fairly friendly to use once you have some experience both with Salesforce and with other CRM tools. I'd love it to be more dynamic in design, but I know that's just a personal preference! When you're on a Sales role, it's great to track all things relevant to your sales, and it can (and should be!) your control center on daily operations.
What do you dislike about the product?
It's often complicated to get around when you have a specific need. The steep learning curve of Salesforce is fruitful once cleared, but it can be frustrating at first (which was my case!), and cause issues when people don't use it as intented. That can also account for the amount of errors that happen when final users are trying to get some information, which in turn affects the amount of independence that can be provided to end-users.
What problems is the product solving and how is that benefiting you?
It helps keep track of operations, giving leadership an at-glance view of the Sales team, as well as becoming a single source of truth when it comes to Lead management, which can be complicated when your team is distributed remotely.
One pain point that it solves fairly well is the tracking it provides our team when it comes to understanding sales and doing post-mortem reviews of accounts that by whichever reason didn't convert to customers. That helps the team keep accountability and a shift of mentality towards constantly learning!
One pain point that it solves fairly well is the tracking it provides our team when it comes to understanding sales and doing post-mortem reviews of accounts that by whichever reason didn't convert to customers. That helps the team keep accountability and a shift of mentality towards constantly learning!
Great Software but a little bit of a learning curve
What do you like best about the product?
The ability to make advance reports to find information on past meetings and opportunities. Good filters and features. The customer support team is responsive and knowledgeable. I use it constantly.
What do you dislike about the product?
It takes time for newer reps to figure out how to use it effectively.
What problems is the product solving and how is that benefiting you?
Keeping information organized and search able
Good platform
What do you like best about the product?
Fairly simple to use if you have experience with other similar platforms
What do you dislike about the product?
If you don't have experience using similar it may be difficult to use
What problems is the product solving and how is that benefiting you?
Product sales
SSC is a great asset. I utilized it while working for Gartner as a Client Success Partner.
What do you like best about the product?
The most useful thing is the fact that all of your information can be found easily and efficiently. Saves time and projects.
What do you dislike about the product?
I am still trying to understand all the differences and nuances.
What problems is the product solving and how is that benefiting you?
It allows for easy tracking and alignment to client projects. It keeps you on task and up to date.
using it for more than 10 years
What do you like best about the product?
its provides all the information in a sigle place. i can track progress, activities and next steps and have a full 360 degree view of all my clients
What do you dislike about the product?
their gmail plugin doenst automatically tracks all my email communications in Salesforce
What problems is the product solving and how is that benefiting you?
provides me complete information for all my clients
Good for mid- to large level organisations
What do you like best about the product?
Extensive functionality that's very well suited for levelling up and mid- to large-sized organisation. Easy to implement and integrate, with a lot of features to drive data utilisation.
What do you dislike about the product?
Seems difficult at first, with a need for support documentation. UI and UX are not the best.
What problems is the product solving and how is that benefiting you?
Optimising the existing data to drive engagement across all channels
Salesforce User Review
What do you like best about the product?
Ease of Use, Security and Compliance, Integrations and implementation
What do you dislike about the product?
Expensive and does not comply with small businesses.
What problems is the product solving and how is that benefiting you?
Central Data storage and security. Easy integrations and ease of use with collaborative multiuser working
Great platform but can be complicated to get the right set up for all parties involved
What do you like best about the product?
Tracking sales metrics can be easy and managing opportunities is simple.
What do you dislike about the product?
Hard to track metrics like outbound activity success.
What problems is the product solving and how is that benefiting you?
As a rep, Sales Cloud lets me manage my leads and pipeline, tracking the stages, next steps etc.
Comprehensive and integrated
What do you like best about the product?
Easy access and good User interface and user Expericne
What do you dislike about the product?
Navigating around and creating specific reports
What problems is the product solving and how is that benefiting you?
Accurate single source of truth.
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