Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Intuitive, Customizable Agentforce Sales with Powerful Analytics
What do you like best about the product?
I like how intuitive and customizable Agentforce Sales is—it makes managing leads, tracking opportunities, and automating workflows really efficient. The integration with other tools and its powerful analytics also help teams make smarter, faster decisions
What do you dislike about the product?
One downside is that Agentforce Sales can feel complex and overwhelming at first, especially for new users. Customization, while powerful, often requires technical expertise, and the cost can be quite high for smaller teams.
What problems is the product solving and how is that benefiting you?
Agentforce Sales (Salesforce Sales Cloud) mainly solves issues around disorganized sales processes, scattered data, and lack of visibility. Instead of using multiple tools like spreadsheets and emails, everything is centralized in one system, which makes it easier to manage leads and track deals .
Powerful CRM That Keeps Sales Organized and Efficient
What do you like best about the product?
I like how it keeps all customer information, leads, and interactions organized in one place. It makes it much easier to track sales activity, follow up with customers, and stay on top of opportunities without anything slipping through the cracks. The automation features also save time by taking care of repetitive tasks, and the customization options let it fit different business needs and workflows.
What do you dislike about the product?
One downside is that it can feel overwhelming at first, since there are so many features and settings to learn. Setup and customization can take a while, especially for smaller teams without dedicated support. It can also be expensive compared to simpler tools, and at times the interface isn’t as intuitive as it could be, which can slow things down for new users.
What problems is the product solving and how is that benefiting you?
It solves the problem of having customer information, leads, and sales activity scattered across different tools or spreadsheets by bringing everything into one place. That makes it much easier for me to track leads, manage the sales pipeline, and follow up with customers at the right time. It also helps automate repetitive tasks such as reminders and data entry, which saves time and reduces errors. Overall, I’m able to stay more organized, respond to customers faster, and spend more time closing sales instead of managing data.
A Powerful Sales Engine — Worth the Learning Curve
What do you like best about the product?
Being able to predict which deals are most likely to close, and why, saves me a ton of time and helps me prioritize my pipeline more effectively. It genuinely feels like having an extra team member keeping an eye on the numbers for me.
What do you dislike about the product?
Honestly, the learning curve is pretty steep. When you first get in, the platform can feel overwhelming there are so many features, menus, and customization options that it's hard to know where to start. Also, the pricing can be a pain point.
What problems is the product solving and how is that benefiting you?
The biggest problem it solves for me is keeping everything in one place. Before, we were juggling spreadsheets, emails, and separate tools just to track deals and customer interactions, and it created a lot of unnecessary chaos. Agentforce Sales has basically eliminated that.
What I appreciate most is the pipeline visibility: I can see exactly where every deal stands at any moment, which makes our weekly sales meetings much more productive and focused. The follow-up automation is also a big win—I’m no longer dropping the ball on leads because the system reminds me and even automates some of those touchpoints. And from a team alignment standpoint, everyone is working from the same data, so there’s less miscommunication between sales, marketing, and customer success.
What I appreciate most is the pipeline visibility: I can see exactly where every deal stands at any moment, which makes our weekly sales meetings much more productive and focused. The follow-up automation is also a big win—I’m no longer dropping the ball on leads because the system reminds me and even automates some of those touchpoints. And from a team alignment standpoint, everyone is working from the same data, so there’s less miscommunication between sales, marketing, and customer success.
Salesforce: User-Friendly CRM with Great Features and Seamless Integrations
What do you like best about the product?
Salesforce is a leader in CRM tools, with great features and a user-friendly UI, making it a strong tool overall. Agentforce Sales also integrates with a large number of other tools we use in our company, which makes it easier to fit into our existing workflow.
What do you dislike about the product?
The tool is great overall. That said, some components feel outdated and could use an upgrade, and the price of the tool is very expensive.
What problems is the product solving and how is that benefiting you?
Typically, companies have large sales teams because they’re tied to revenue growth as quote carriers. With Agentforce Sales, there isn’t the same need for a large team anymore, since you can do more with less.
Keeps Everything Organized in One Place with Powerful Tools, Helpful Support, and AI
What do you like best about the product?
I enjoy how easy it makes to keep everything in order and in one place. I appreciate all of the different tools that are available for use. We use this a lot at my company and it allows each of us to work much more smoothly. The customer service / support is very helpful as well when I run into a user issue. The AI feature also is incredibly helpful.
What do you dislike about the product?
I like how it shows me how my performance is but it was a little challening for me to get integrated with initially.
What problems is the product solving and how is that benefiting you?
It makes it much easier to know what I need to be targeting and what my ROI looks like on a daily basis.
Agentforce Sales Keeps Me on Track for the Quarter
What do you like best about the product?
Agentforce Sales helps me stay on track and know where I am for the quarter!
What do you dislike about the product?
There isn't anything I can think of for now!
What problems is the product solving and how is that benefiting you?
It saves me time by having all of my accounts in one view so that I'm able to use that time planning, strategizing, and helping customers realize value.
Seamless Case Management with Smooth Agent Handoffs
What do you like best about the product?
This gives the ability to easily manage customer cases to resolution. It’s seamless to transition from one agent to the next and keep a clear timeline.
What do you dislike about the product?
There has been notable downtime despite the promise of minimal downtime in the initial stages. However, it is tech so this is almost inevitable
What problems is the product solving and how is that benefiting you?
It helps to solve case management issues
Great All-Around Tool That’s Easy to Use
What do you like best about the product?
its great all around. i love how easy it is to use
What do you dislike about the product?
i think all things are great, nothing bad to say
What problems is the product solving and how is that benefiting you?
makes it so easy to navigate between files, i love sales console over lightening because of the extra tabs
Keeps Pipeline, Notes, and Activity in One Place for Easy Lead Tracking
What do you like best about the product?
It keeps everything in one place—pipeline, notes, and activity. It helps me track leads and clients so I don’t lose sight of my outreach and follow-ups.
What do you dislike about the product?
Garbage in--garbage out. If you don't put good data in, you won't get much out of it. It does require internal controls to keep data clean.
What problems is the product solving and how is that benefiting you?
Connecting with Marketing Cloud and other platforms is pretty straightforward, and it really unlocks a lot of potential. Helps to pipe in leads with all the info I need so that sales can focus on selling. Fully customizable UI makes it so that we can build it to our spec.
Agentforce Meets All Our Needs
What do you like best about the product?
Just like any salesforce owned tech, it meets all of our needs.
What do you dislike about the product?
There really isnt much that I dont like about agentforce. Its a well rounded program.
What problems is the product solving and how is that benefiting you?
Streamlining tasks
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