Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Straightforward UI with a Strong User Community and Helpful Courses
What do you like best about the product?
The platform combines a social community centered around their workplace software that allows you connect with other users, take courses on how best to use the software, and the UI is pretty straightforward
What do you dislike about the product?
The platform has so many different applications and navigating where you need to go can sometimes be tedious
What problems is the product solving and how is that benefiting you?
Salesforce allows us to use the data obtained from corporate to best identify and manage the needs of our guests which allows us to plan ahead for guest with high status and also see how well we are performing by scraping review sites for feedback from our guests
Streamlined Sales Process with Easy Access to Information
What do you like best about the product?
I like that Agentforce Sales is easy to access. Once you commit to using it, you find a very natural way to verify where everything is. You can check all the information regarding a contact in just one place, which is super helpful. It ties everything together and even integrates with other platforms like Stripe and NetSuite, making it feel like a necessity.
What do you dislike about the product?
I think sometimes we could enable buttons if we don't have the things that aren't mentioned. For example, if there is not any contract on this particular customer, maybe just, unactive the access to it, like, the button, where it should be the DocuSign. Just so you can save a few steps. But besides that, I don't think there's anything else.
What problems is the product solving and how is that benefiting you?
Agentforce Sales lets me access all customer agreements, contracts, and communications in one place, making verification easy. It integrates with tools like Stripe and MSuite, becoming a necessity in my workflow.
It’s like having a personal assistant for my pipeline
What do you like best about the product?
What I love most is that it actually gives me time back to sell. It handles the boring stuff—like logging activities and drafting follow-up emails—so I’m not stuck doing data entry for hours.
What do you dislike about the product?
The learning curve is definitely steep. It’s not something you just turn on and master in an afternoon. You really need to invest time-and maybe even some dedicated training—to actually get the most out of the advanced AI features.
What problems is the product solving and how is that benefiting you?
Before this, I felt more like a data entry clerk than a salesperson. Agentforce handles the tedious admin—like summarizing my calls and updating the CRM—so I can actually spend my time talking to customers and closing deals. It’s easily saved me hours every week.
Sales Task Automation for Scale
What do you like best about the product?
i loke the automation sales tasks it gives our reps to enhance rep productivity.
What do you dislike about the product?
high costs, data dependencies, steep learning curve.
What problems is the product solving and how is that benefiting you?
more automation and funnel work with data and maintaining our CRM
Powerful AI-Driven Data Collection and Insights
What do you like best about the product?
i like that we can collect data and use AI with it
What do you dislike about the product?
I think this platform is somewhat hard to use; it doesn’t feel as straightforward as other external platforms. On top of that, the price is quite high. Since it's such a big company, it's also not that easy to get support on smaller questions - but, we can easily get those answers on google/chatgpt.
What problems is the product solving and how is that benefiting you?
It's integrated with salesforce, so that's a plus. With that, we can measure how our team is working quite easily, and do performance reviews based on that. It is a reliable platform as well, that doesn't have lots of bugs overall.
Sales Cloud Delivers a 360° View and Streamlined Sales Cycle Management
What do you like best about the product?
Sales Cloud provides a way to manage my entire sales cycle while giving me a 360-degree view. I also have access to the standard automations available, which helps keep things organized. On top of that, I can integrate email and marketing tools to support my workflow.
What do you dislike about the product?
The licensing cost can be high, and user training is required. If the number of users is high, the admin work and setup also need to be done properly.
What problems is the product solving and how is that benefiting you?
Previously, people were using multiple data streams like Excel and emails. With this, you can integrate everything and get a complete view in one place. It avoids a lot of manual work related to lead generation and follow-ups. It’s also helpful for pipeline forecasting.
Agentforce Tracks Interactions and Summarizes Account History Effortlessly
What do you like best about the product?
Agentforce could track client's interactions, notice not actioned leads, can summarise account history before contacting the client. It can identify future outcome of campaign.
What do you dislike about the product?
Agentforce is not going to help cleaning up our CRM (client database) so, if it is trained on current garbage, the performance is going to be subpart.
What problems is the product solving and how is that benefiting you?
Hopefully it will provide much better User Interface for our staff and our users, especially replacing our Hybris solution that is totally outdated now.
Real-Time AI Automation That Keeps the Sales Pipeline Running Smoothly
What do you like best about the product?
The best thing about Agentforce Sales is the automation that provides real-time AI insights, which helps keep the entire pipeline clean, connected, and running smoothly.
What do you dislike about the product?
Setup and customization take time, and the admin work tends to pile up quickly.
What problems is the product solving and how is that benefiting you?
It helps tackle disconnected tools and pipeline chaos. I’m able to get faster performance and tighter integrations across the stack. The result is a cleaner process and quicker decisions, which also makes it easier to forecast and defend.
AI-powered CRM that actually does the work, not just tracks it
What do you like best about the product?
It turns Salesforce from a passive CRM into an active system that can actually execute tasks follow-ups, quotes, and workflows instead of only tracking them.
The best part is that it sits on top of your existing setup (CPQ, Flow, DocuSign), so you can add automation without having to rebuild everything from scratch.
The best part is that it sits on top of your existing setup (CPQ, Flow, DocuSign), so you can add automation without having to rebuild everything from scratch.
What do you dislike about the product?
It’s heavily dependent on clean data and solid processes otherwise the AI just amplifies bad inputs instead of fixing them. On top of that, it feels overhyped and not truly plug-and-play, since the setup is complex and the pricing is unclear and could end up being expensive.
What problems is the product solving and how is that benefiting you?
It automates the process with AI agents that can actually execute tasks. The benefits are clear: it saves time, boosts productivity, and helps sales teams stay focused on closing deals rather than getting stuck in admin work, while also speeding up deal cycles.
Fast, Straightforward Search That Finds the Info I Need
What do you like best about the product?
It's relatively easy to search for people and find the information I need. The platform is fast and straightforward.
What do you dislike about the product?
The UI isn't very aesthetically pleasing. Sometimes the search function doesn't return great results or glitches when I try to search again.
What problems is the product solving and how is that benefiting you?
It makes it easy to find contacts and their information when I need it. I feel like it's a good investment for the company to track all of our information. There is also no AI involved but I don't think it needs it.
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