Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
CRM made easier through Salesforce Cloud
What do you like best about the product?
As an EA, I can create custom dashboards for my client, giving her a clear visual of key metrics that we have like sales performance, lead status, and opportunities, all in one place. We are a start up company and we are focusing on getting leads. Salesforce help us manage those by integrating it in Superhuman and also in Apollo when we find leads within our ICP in Linkedin.
What do you dislike about the product?
Salesforce is complex and nature and it takes time for one to learn how to use and navigate it. Also, when making some changes in the stage settings, sometimes it takes a while for the changes to reflect. It can also be a bit costly especially for clients that are still starting.
What problems is the product solving and how is that benefiting you?
Leads and oppotunity management- Salesforces gives me a centralized system in managing leads and opportunities. It also integrates with other sites/apps that we are using like Linkedin, Superhuman, Apollo- which makes the process easier.
Highly customisable for every company
What do you like best about the product?
Out of the box tools are hugely powerful but you can also do so much more. They are constantly working on improvements to their system that keep growing with technology revolutions.
What do you dislike about the product?
It's a lot to manage as an admin. But is crucial to company success.
What problems is the product solving and how is that benefiting you?
Prospect and pipeline visibility and management globally to reduce silos and create a single source of truth.
From the Math Classroom to CRM - Salesforce Sales Cloud with NPSP Is Transformational!
What do you like best about the product?
The nonprofit friendly tools allow tracking of donations, managing volunteers, and ease of reporting. Real-time feedback for donors and impact. The automation saves so much time - what I would have loved for my grading - with email campaigns and donor follow-up being automated has saved lots of time. Its scalability is perhaps the most awesome; as our organization grows, so grows Salesforce. Its adaptability is powerful and functional, even exponential. Like a teacher supporting her students, the support we receive from Salesforce is responsive and helpful. Teaching other users has had its challenges, but once they learn they are using the tools often. Trying to understand complex flows feels a lot like solving some math problems, so that part is fun!
What do you dislike about the product?
Sometimes quick changes aren't so quick after all. This can be frustrating. When you just want to make a little change on a report, sometimes there are more hoops to jump through than at gym class. Cost is also a challenge. As with public education, nonprofits are usually strapped for cash and needing to add on other products or hire consultants eats up cash quickly.
What problems is the product solving and how is that benefiting you?
Sometimes we have a lack of visibility into our fundraising campaigns. We don't always understand how well our fundraising campaigns are performing and where we may need to make adjustments or where we can improve. The customization of dashboards and reports give some transparency into campaign performance, leading to data-driven decision-making and more clear ROI on fundraising initiatives.
We can also run into challenges managing our volunteers. Keeping tabs on availability, skills, and past involvement is crucial to not missing future engagement opportunities. With Salesforce Sales Cloud we are better able to track volunteer coordination and scheduling, leading to satisfaction and stronger volunteer retention.
We can also run into challenges managing our volunteers. Keeping tabs on availability, skills, and past involvement is crucial to not missing future engagement opportunities. With Salesforce Sales Cloud we are better able to track volunteer coordination and scheduling, leading to satisfaction and stronger volunteer retention.
"Empowering Non-Coders: The Ease of Customization in Salesforce for Administrators"
What do you like best about the product?
I believe that the greatest advantage of Salesforce products, not just Sales Cloud, is the ease of customization. In particular, in Japan, Salesforce administrators are often people from sales administration who are tasked with building the Salesforce system. While they may not have coding skills, they can create screens and implement necessary features for sales teams just by clicking with a mouse. This ease of customization is, in my opinion, the biggest benefit.
What do you dislike about the product?
Salesforce is well-known for its high licensing fees. However, considering the advantage of always having access to new features, I believe that paying this amount is worthwhile.
What problems is the product solving and how is that benefiting you?
Sales Cloud serves as a highly effective system for onboarding new salespeople, helping them become proficient quickly. It has allowed us to access essential information that sales professionals need to know at a low cost. As a result, beginner sales representatives have been able to close deals faster.
Great CRM!
What do you like best about the product?
There are so many features that can be used basically "out of the box" that companies can see immediate impact to tracking their customer information.
What do you dislike about the product?
My only complaint is sometimes Salesforce focuses TOO much on rolling out new features rather than enhancing existing features.
What problems is the product solving and how is that benefiting you?
Centralized platform for all customer information. Get rid of those spreadsheets!
Visual territory planning
What do you like best about the product?
Salesforce Maps was helpful in identifying and updating territories for our Sales rep. Being able to quickly identify and manage territories through zip codes.
What do you dislike about the product?
Salesforce Maps filled our need of planning territories but getting use to using the tool took some time to enable on.
What problems is the product solving and how is that benefiting you?
Identifying territories for many reps across the US and Canada. Helping outside sales identify the best route to customers and planning their day.
Cloud based Convenience
What do you like best about the product?
Being entirely cloud-based, Salesforce eliminates the complexities associated with traditional software, enabling users to access their data from anywhere. This has been particularly beneficial during transitions to remote work
What do you dislike about the product?
Customer services and billing practices have been not really helpful and this is something that I have personaly faced and think that it can be improved upon
What problems is the product solving and how is that benefiting you?
Salesforce allows businesses to tailor their CRM experience to meet specific needs, which many users find invaluable.
great powerful tool with features
What do you like best about the product?
once its setup, you're setup for success with the automation.
What do you dislike about the product?
takes time to setup and requires experts
What problems is the product solving and how is that benefiting you?
managing our sales cycles and tracking lead status
Reliable and Comprehensive Tool for Knowledge Management
What do you like best about the product?
The best feature of Salesforce Cloud for me is the customization option and the seamless HTML coding. The entire knowledge base stored at the cloud is accessible with one click, making it easier to be used for Content Managers and agents.
It even allows the CMs to keep saved replies in a separate base to further make them accessible for the agents.
We use it on a regular basis and it is much easier than any company-owned dedicated software/product tool we've used so far.
It is easy to understand and the navigation is also smoother. You can set favorites to the items that are frequently used.
No lagging issue, making is superb for customer support. Our global team use Salesforce for customer support.
It even allows the CMs to keep saved replies in a separate base to further make them accessible for the agents.
We use it on a regular basis and it is much easier than any company-owned dedicated software/product tool we've used so far.
It is easy to understand and the navigation is also smoother. You can set favorites to the items that are frequently used.
No lagging issue, making is superb for customer support. Our global team use Salesforce for customer support.
What do you dislike about the product?
The only challenging feature of Salesforce for a customer management enterprise is the filter option for content managers. The multilingual content is not available in the same section.
What problems is the product solving and how is that benefiting you?
Knowledge Management.
When you have a significantly large knowledge base consisting of 15k+ items that are used for customer engagement, this software will solve the challenges of management and make it easier for you to find and access all content.
When you have a significantly large knowledge base consisting of 15k+ items that are used for customer engagement, this software will solve the challenges of management and make it easier for you to find and access all content.
Good platform
What do you like best about the product?
Easy accessibility for new users and good processes in backend
What do you dislike about the product?
Can be a little complicated for new users
What problems is the product solving and how is that benefiting you?
Website management, everything is accessed on one platform which makes it easier
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