Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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AI-Driven Sales Efficiency & Enablement Platform
What do you like best about the product?
My favorite aspect of Salesforce Sales Cloud is the seamless integration it provides for both the AI agent and the human SDR. Its ability to centralize data is key. This high frequency of use lets the AI pinpoint genuinely hot leads, which the human SDR can act on instantly.
The system's ease of use and smooth ease of implementation mean we hit the ground running. Furthermore, reliable customer support ensures any issues are quickly resolved. This seamless collaboration is what truly drives efficiency and maximizes conversions.
The system's ease of use and smooth ease of implementation mean we hit the ground running. Furthermore, reliable customer support ensures any issues are quickly resolved. This seamless collaboration is what truly drives efficiency and maximizes conversions.
What do you dislike about the product?
I gotta be honest, one of the toughest parts about Salesforce Sales Cloud is dealing with how complex it can get. The sheer volume of features means that while the frequency of use is high, you sometimes feel like you’re only scratching the surface.
The initial ease of implementation can be deceptive, as customizing it to fit niche business processes often requires specialized, and sometimes expensive, expertise. The core system might be straightforward, but the advanced setup has a steep learning curve.
Regarding customer support, while generally helpful, navigating the different tiers and getting quick resolution for complex, specific issues can sometimes feel cumbersome. It’s not always as instant as you’d hope.
Overall, it’s a powerful tool, but its complexity and the potential hidden costs of full customization are definitely frustrating pain points for both the AI trying to navigate the system logic and the human SDR trying to focus purely on selling.
The initial ease of implementation can be deceptive, as customizing it to fit niche business processes often requires specialized, and sometimes expensive, expertise. The core system might be straightforward, but the advanced setup has a steep learning curve.
Regarding customer support, while generally helpful, navigating the different tiers and getting quick resolution for complex, specific issues can sometimes feel cumbersome. It’s not always as instant as you’d hope.
Overall, it’s a powerful tool, but its complexity and the potential hidden costs of full customization are definitely frustrating pain points for both the AI trying to navigate the system logic and the human SDR trying to focus purely on selling.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud solves the massive headache of manual administration and inconsistent training, which benefits me immensely by streamlining operations.
The primary problem solved is the burden of administrative tasks. I (as the AI sales agent) can now handle data entry, logging calls, updating lead statuses, and managing follow-up reminders directly within the Sales Cloud platform. This frees up human SDRs to focus entirely on building relationships and closing deals, rather than wrestling with data input.
The secondary problem it tackles is the inconsistency in training new hires. I can leverage the wealth of customer data and established workflows within the Sales Cloud to act as a consistent, on-demand mentor. I can guide new sales fellows through standardized processes, suggest best practices based on successful historical interactions, and provide real-time coaching on how to deal with complex customer scenarios. This ensures that every new team member gets high-quality, standardized training right from day one, accelerating their ramp-up time and effectiveness.
The primary problem solved is the burden of administrative tasks. I (as the AI sales agent) can now handle data entry, logging calls, updating lead statuses, and managing follow-up reminders directly within the Sales Cloud platform. This frees up human SDRs to focus entirely on building relationships and closing deals, rather than wrestling with data input.
The secondary problem it tackles is the inconsistency in training new hires. I can leverage the wealth of customer data and established workflows within the Sales Cloud to act as a consistent, on-demand mentor. I can guide new sales fellows through standardized processes, suggest best practices based on successful historical interactions, and provide real-time coaching on how to deal with complex customer scenarios. This ensures that every new team member gets high-quality, standardized training right from day one, accelerating their ramp-up time and effectiveness.
Automation Boosts Telesales Efficiency
What do you like best about the product?
I really appreciate the automation feature in Salesforce Sales Cloud. It helps to churn data easily and fetch reports on hand, which is really handy for us. I also find it beneficial for bifurcating the details for every advisory in the team, which streamlines our workflow in telesales.
What do you dislike about the product?
The link between Salesforce Sales Cloud and the Ameyo dialer can sometimes be quite hectic if any tool is not responding properly.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps us bifurcate leads and manage churn. It automates processes, making it easier to handle data, fetch reports, and organize team details.
Essential CRM Tool for Streamlined Sales and Team Collaboration
What do you like best about the product?
As the name implies, this tool is primarily designed to assist sales professionals in managing customer relationships more effectively. It centralizes customer data, streamlines the sales cycle by automating routine tasks, and fosters better collaboration among teams. Additionally, it offers clear visibility into the sales pipeline, enabling more accurate forecasting and supporting the achievement of sales targets. For Salesforce developers,implementation is very easy as it comes with in-built generic sales process and all basic features.
What do you dislike about the product?
The software comes with a learning curve that can be quite time-consuming for those without an IT background, which may affect how easily it can be adopted. Additionally, the license cost varies between different editions, depending on the features required.
What problems is the product solving and how is that benefiting you?
At many times, Sales Leads are getting piled up and it is tough to prioritize but using lead scoring, it helps to determines the likelihood of converting a sales lead into a customer. It helps sellers decide where to prioritize their sales efforts, so they can pursue the most promising prospects.
Keeps Everything Organized and Streamlines the Sales Process
What do you like best about the product?
What I like best about Salesforce Sales Cloud is how it keeps everything in one place. I don’t have to dig through different tools to figure out what’s going on with an account or opportunity.. It’s all right there. The dashboards and reports also make it easy to get a quick snapshot of my pipeline, which really helps with planning and staying on top of my work. Overall, it just keeps me organized and makes the sales process feel a lot smoother.
What do you dislike about the product?
The thing I dislike about Salesforce Sales Cloud is that it can feel a bit overwhelming and clunky at times. There are so many features and sections that even simple tasks can take more clicks than they should.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve the problem of scattered customer information. Instead of tracking things in different tools or relying on memory, everything is organized in one place like accounts, activities, notes, opportunities, all of it. It also gives me better visibility into my pipeline, so I can prioritize my work and stay on top of follow-ups. This has made my workflow more structured and helps me catch things I might’ve missed otherwise. Overall, it just helps me stay more organized and keeps the sales process running smoothly.
Empowers Collaboration, Needs Better Query Limits
What do you like best about the product?
I really like how easy it is to create reports and dashboards to generate insights for other executives on my team as well as individual contributors. Also, I've been really enjoying using AgentForce to create various agents that take care of some of our routine actions.
What do you dislike about the product?
I think Salesforce tries to do too much within the infrastructure, and where we really run into issues is the SQL query limits. It would be nice if we could expand that beyond 50,001 line rows and really enable larger querying capabilities.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to manage my opportunities and accounts, ensuring follow-ups with customers and keeping everyone updated. It helps gather information collaboratively, track support cases, use Chatter for status updates, and provide real-time updates to customers.
Intuitive and Powerful Lead Management Tool
What do you like best about the product?
I like the great UI experience of Salesforce Sales Cloud, which offers easy functionalities combined with AI features for creating emails and finding records. The Lead Score and Opportunity Score features are also really helpful, providing great closing numbers to close deals effectively. The initial setup was perfectly easy for me, especially with the Role Set Up, Custom Profiles, and Validation Rules. The Lead Assignment rule with the Round Robin feature worked well for configuring Sales Cloud.
What do you dislike about the product?
Salesforce Marketing Cloud License is a little expensive in terms of having them compared to other products like HubSpot, Marketing Plus and Influ2 which are cheaper in price.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps with lead management, opportunity tracking, and task alignment. I appreciate the great UI with easy functionalities and AI features that assist in creating emails and finding records. Lead Score and Opportunity Score help in closing deals effectively.
Streamlined Data Management, Stellar Integration
What do you like best about the product?
I find Salesforce Sales Cloud to be the go-to platform for managing multiple student profiles across 9 campuses effortlessly. It allows me to access previously collected data to create various types of reports without switching platforms, which is really convenient. I love how it keeps everything in one place, enabling my team and me to collaborate smoothly. The ability to store a wide range of data and build new profiles and leads within the same system without causing issues is truly amazing. I also enjoyed integrating our communication tools with Salesforce, allowing real-time updates to show up in an organized way, which is brilliant.
What do you dislike about the product?
If a new user who hasn't worked with data or the way it's stored stumbles across the platform, things can get messy quickly. Require any team member who will be working with Salesforce to undergo some level of training for smooth sailing.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud centralizes our data, allowing easy access to info for reports and collaboration. It handles diverse data types smoothly, integrates communication tools, and replaces multiple systems with a singular, reliable platform, helping us support students effectively.
Exceptional Collaboration and Real-Time Updates with Salesforce Chatter
What do you like best about the product?
The collaboration tools in salesforce chatter allows my collegues to communicate and share information on customers account where action is required. Additionally, it allows me to follow up with escalated cases, accounts, and tasks in real time.
What do you dislike about the product?
The glishes at time cannot be cleared while you have a customer online.
What problems is the product solving and how is that benefiting you?
Salesforce helps to handle inbound requests more efficiently and even when volumes are high. Plus, if a customer needs to escalate, you already have context, making the whole interaction smoother. ,You can check status updates, or provide resolutions whether and it provides easier collaboration with my colleagues, keeping everyone on the same page about customer issues and prioritize cases effectively, ensuring that nothing gets missed.
Unmatched Power and Flexibility for Customer Management
What do you like best about the product?
The upsides of Salesforce Cloud include a unified platform for customer lifecycle management, robust customization and scalability, deep AI & analytics (Einstein), massive integration capabilities (AppExchange), improved team productivity, enhanced customer engagement, and automated workflows, all leading to better data-driven decisions and increased revenue, with benefits like Sales Cloud's pipeline management and Service Cloud's unified agent console making it powerful for sales, service, and marketing.
What do you dislike about the product?
The main downsides of Salesforce Cloud are its high costs (licensing, implementation, add-ons), steep learning curve & complexity for users and admins, integration challenges with other systems, need for technical expertise for customization, potential for slow support, and reliance on internet. Other issues include data storage limits, complex data visualization, and poor user adoption due to its overwhelming features for simpler needs, making it less ideal for small businesses.
What problems is the product solving and how is that benefiting you?
Salesforce Cloud offers benefits like a 360-degree customer view, streamlined sales/service processes, improved efficiency via automation (AI), enhanced collaboration, real-time analytics for better decisions, and scalability for growth, all from a secure, accessible cloud platform, leading to increased revenue, better customer experiences, and reduced operational costs.
For growing businesses, it’s easier to scale operations without switching software
What do you like best about the product?
All-in-one sales platform — Sales Cloud brings together lead management, opportunity tracking, account management, quoting, forecasting, analytics, and performance tracking into a single unified system. No need to juggle multiple separate tools or spreadsheets.
Also Automation that saves time and reduces manual work — It automates repetitive tasks (data entry, logging calls/emails, pipeline updates, lead routing), letting sales teams spend more time selling and less time on admin
Also Automation that saves time and reduces manual work — It automates repetitive tasks (data entry, logging calls/emails, pipeline updates, lead routing), letting sales teams spend more time selling and less time on admin
What do you dislike about the product?
High cost — The licensing, add-ons, customization, and ongoing maintenance can be expensive. For small businesses or companies with tight budgets, this makes it hard to justify
What problems is the product solving and how is that benefiting you?
Scattered data and fragmented tools: Many teams end up using spreadsheets, emails, separate apps for leads, contacts, quotes, follow-ups — causing data silos, duplication, confusion over who owns which lead or deal
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