Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Great experience
What do you like best about the product?
Salesforce cloud allows us to better engage with our customers.
What do you dislike about the product?
Salescloud is a great tool. I love it so much.
What problems is the product solving and how is that benefiting you?
Helps us to engage our current and future customers.
Good
What do you like best about the product?
All ales people are using and everything ay one place
What do you dislike about the product?
Nothing much everything is perfect so far
What problems is the product solving and how is that benefiting you?
All ours
Sales cloud capabilities
What do you like best about the product?
Sales cloud is an amazing app. Even though we have CPQ and revenue cloud. Still Sales cloud can do a lot more things OOB. Which helps our business processescand sales cycles.
What do you dislike about the product?
A lot of lag time while opening up documents
What problems is the product solving and how is that benefiting you?
It is letting us keep all our customer data intact and opportunity forcasting.
Sales Cloud will give good visibility
What do you like best about the product?
Sales Cloud will give good visibility on sales management
What do you dislike about the product?
There are some freature limitations If we use sales cloud non enterprise edition
What problems is the product solving and how is that benefiting you?
It will give sales visibility
Awesome sales platform
What do you like best about the product?
Point and click. Easy to setup and use. Provides best value of data.
What do you dislike about the product?
Sometimes integration setup is tough and takes couple of tries
What problems is the product solving and how is that benefiting you?
Tracking opportunities and client communications
Sales Director
What do you like best about the product?
I like how it helps me manage my sales opportunities and stay organized with my tasks.
What do you dislike about the product?
I don't think there is anything I don't like it.
What problems is the product solving and how is that benefiting you?
Always keep me up with my sales.
Best tool for Sales reps
What do you like best about the product?
It's so easy to configure for our sales users so that they can work productively and efficiently
What do you dislike about the product?
I think it'slre just how hesitant our end users are to changes more than sales cloud itself
What problems is the product solving and how is that benefiting you?
It stops our users from dumping their data in insecure excels
Sales Cloud does it all
What do you like best about the product?
Sales Cloud has all the features my sales teams needs.
What do you dislike about the product?
We dont dislike anything about it. it meets all our needs
What problems is the product solving and how is that benefiting you?
Prospecting
The #1 Platform for a reason
What do you like best about the product?
Sales Cloud is a dynamic and powerful tool for companies of all sizes. I could not imagine working without it! The continuous product enhancements allow my team to scale for growth with ease.
What do you dislike about the product?
There is room for improvement in some of the trend reporting that is available without additional licensing.
What problems is the product solving and how is that benefiting you?
Tracking pipeline and customer data.
Amazing Customizabilty
What do you like best about the product?
One of the most significant advantages of Sales Cloud is its high level of customizability. As an admin, I appreciate how easy it is to tailor the platform to meet the unique needs of my organization. From creating custom objects, fields, and page layouts to building complex automations with Process Builder or Flows, the flexibility it offers is unmatched. Whether the business needs complex forecasting models, pipeline management, or unique sales processes, I can easily configure Salesforce to handle it.
What do you dislike about the product?
One challenge I’ve faced is user adoption. While Salesforce Sales Cloud is intuitive, the sheer number of features can be overwhelming for new users. However, Salesforce’s in-app guidance and training resources, such as Trailhead, have made onboarding easier. As an admin, I’ve spent considerable time customizing layouts, automating tasks, and creating user-friendly interfaces to improve adoption rates across teams.
What problems is the product solving and how is that benefiting you?
Sales Cloud’s integration capabilities are another strength. It integrates seamlessly with other Salesforce Clouds (such as Service or Marketing) as well as third-party apps through AppExchange or custom APIs. We’ve integrated our Sales Cloud instance with tools like Slack, Zoom, and DocuSign, creating a smooth flow of information across all platforms. This has significantly improved our sales team’s collaboration and productivity.
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