Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Centralizes Sales Data and Automates the Pipeline with Powerful Reporting
What do you like best about the product?
What I appreciate most about Salesforce Sales Cloud is how seamlessly it centralizes all customer and sales information in one place. The platform makes it incredibly easy to track opportunities, manage accounts, and maintain full visibility across the entire sales pipeline.
Its automation capabilities—such as workflows, task reminders, and lead assignment rules—save a significant amount of time and help ensure nothing falls through the cracks. I also value the reporting and dashboard tools, which allow you to build real‑time, customizable insights that support better decision‑making.
Overall, it’s a powerful, flexible system that adapts well to different sales processes and helps teams stay organized and productive.
Its automation capabilities—such as workflows, task reminders, and lead assignment rules—save a significant amount of time and help ensure nothing falls through the cracks. I also value the reporting and dashboard tools, which allow you to build real‑time, customizable insights that support better decision‑making.
Overall, it’s a powerful, flexible system that adapts well to different sales processes and helps teams stay organized and productive.
What do you dislike about the product?
The main drawback of Salesforce Sales Cloud is its complexity. While the platform is powerful, it can feel overwhelming for new users, and the learning curve is noticeably steep. Many basic tasks require navigating through multiple menus or understanding specific configuration settings, which can slow down adoption.
Additionally, customization—although one of Salesforce’s strengths—often requires admin expertise or developer support, making it harder for teams to make quick adjustments on their own. The cost can also become significant as you add more features, licenses, or integrations.
Additionally, customization—although one of Salesforce’s strengths—often requires admin expertise or developer support, making it harder for teams to make quick adjustments on their own. The cost can also become significant as you add more features, licenses, or integrations.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps solve several key challenges related to visibility, organization, and efficiency in the sales process. It centralizes all customer and opportunity data, which eliminates the need to manage information across multiple tools or spreadsheets. This makes it much easier to track interactions, follow up on leads, and maintain a complete history of each account.
The platform also improves team coordination by providing a single source of truth for pipeline status, forecasts, and ongoing activities. Automation features reduce manual work, ensuring that tasks, reminders, and approvals happen consistently and on time.
As a result, it helps us work more efficiently, make better‑informed decisions, and maintain stronger relationships with customers thanks to more structured and reliable processes.
The platform also improves team coordination by providing a single source of truth for pipeline status, forecasts, and ongoing activities. Automation features reduce manual work, ensuring that tasks, reminders, and approvals happen consistently and on time.
As a result, it helps us work more efficiently, make better‑informed decisions, and maintain stronger relationships with customers thanks to more structured and reliable processes.
Secure Cloud Service with Reliable Support
What do you like best about the product?
This is one of the best secured cloud. We have been using this from around 6 months however never faced any issue. Also when connecting the Customer service is easy and they very nice.
What do you dislike about the product?
No points as of now, just keep a good internet speed.
What problems is the product solving and how is that benefiting you?
It keeps our all the data safe and secure.
Streamlined Sales Processes with Intuitive UI
What do you like best about the product?
I really appreciate the lead-to-cash capabilities in Salesforce Sales Cloud. It's like a streamlined flow that is proven and works well. The forecast model is really nice, allowing me to choose the streams where I want to forecast, like pipeline and best case, giving a great view of forecasting. Territory management is another feature I value, working really well for sales according to territory. Plus, the ability to create and drop reports and dashboards is a huge plus, as they work very well for us. The mobile capability is a lifesaver for my sales team, allowing them to operate and update leads or opportunities while on the go. The intuitive and nice UI also makes it a pleasant experience. Features like Einstein, with next best actions and insights for lead and opportunity scoring, provide a proper view of the prospects. Additionally, the reports and dashboards are really good, offering an easy-to-use interface that gives an overview of customer activities. I find the platform robust overall.
What do you dislike about the product?
I think they need to do a better job on product and price book. It seems pretty basic right now. You just have a price book where you add the products and list prices based on the currencies. It's basic, not because they have CPQ product, but not every customer has a CPQ kind of request and then it's an add on cost. Right now, we end up doing customization. Also, if they can bring up something for invoices and stuff like that, it would be very useful for SMB kind of customers.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud simplifies managing the entire lead to cash lifecycle with its intuitive UI and mobile capabilities. It's easy for my sales team to update opportunities on the go. The platform's robust dashboards and reports provide sharp insights into customer activities, enhancing our forecasting and territory management.
Best CRM with Seamless Integration and User-Friendly Design
What do you like best about the product?
I like Salesforce Sales Cloud primarily for its cost-effectiveness and its customizable nature. It's pretty user-friendly, allowing me to save links or articles about our services easily. All the tools are integrated inside it, so I don't need to open new browser windows or multiple windows to use a web-based phone. I've been using it for more than three years, which has given me an opportunity to explore all the tools it offers. Compared to other proprietary CRM software I've used before in the business process outsourcing industry, Salesforce Sales Cloud stands out as the best one.
What do you dislike about the product?
I'm not sure if it's possible to integrate customer review surveys like CSAT, PSAT directly inside Salesforce Sales Cloud.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for assisting customers, answering calls, booking orders, and it's an integrated system so I don't have to open multiple windows for tools like a web-based phone.
Fast Interface, Essential for Documentation
What do you like best about the product?
I really appreciate the fast interface of Salesforce Sales Cloud, which makes it easy to navigate and perform tasks efficiently. Its features are easy to learn and helpful in making and prioritizing cases as needed. I can quickly find every detail of each account I search for, which is particularly beneficial for our collections process where documentation and keeping track of debtor interactions are crucial. The ease of setup is another plus; it only takes less than a week for new joiners to set up their accounts. Overall, Salesforce Sales Cloud makes our work documentation smooth and keeps everything well-organized.
What do you dislike about the product?
We use Salesforce for our USA accounts and UK accounts. Both have different interfaces. The USA one is fast and swift, but when working on our UK accounts we use another Salesforce interface called COPS, which is a bit slow in comparison and needs a bit of improvement.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud for documenting our work and tracking accounts efficiently. It helps keep all records intact, making it easier to connect with debtors. The interface is fast and user-friendly, letting me prioritize and resolve cases swiftly.
Effortless Opportunity Tracking and Better Time Management
What do you like best about the product?
I can keep track of my opportunities and manage my time better.
What do you dislike about the product?
Some interfaces might show too much information at the same time.
What problems is the product solving and how is that benefiting you?
Opportunity tracking, saving my time
Great for Reports and Quick Customer Lookups
What do you like best about the product?
Great for running reports, easy to look up my customers, their printers, previous work orders, generate leads
What do you dislike about the product?
It doesn’t retain your password for long and you have to use the Authenticator app all the time
What problems is the product solving and how is that benefiting you?
Less paper work, information all in one place, easy to search cutting down time to gather information
User-Friendly Platform That Empowers Sales Teams
What do you like best about the product?
It has a user-friendly platform and is a useful tool for salespeople within an organization.
What do you dislike about the product?
It can take time to implement and has a large number of features which can be overwhelming.
What problems is the product solving and how is that benefiting you?
It is helping sales people automate alot of tasks and move from spreadsheets to a single platform
User-Friendly Interface, Centralized Data, Needs More Frequent Updates
What do you like best about the product?
I really like how easy Salesforce Sales Cloud is to use. It has a simple user interface, which doesn't limit any of the available features. All the information across the organization is gathered in one single place, making it easily accessible. I don't have to spend a lot of time searching for information on Salesforce. Overall, I find it very efficient.
What do you dislike about the product?
Sometimes there are some bugs. I wish they would provide software updates and bug fixes more frequently. The initial setup was of medium difficulty.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud gathers all information in one place, making it easily accessible. The simple user interface allows me to find information quickly without spending a lot of time.
Streamlined Organization, Custom Dashboard Advantage
What do you like best about the product?
I like that Salesforce Sales Cloud keeps our department organized and helps with daily contact efficiency. I appreciate our customized dashboards, which help us keep our leads updated between team members and enable us to manage our workload and time efficiently across multiple employees and legal fields. Also, the learning threshold was very quick, making it easy to get started.
What do you dislike about the product?
I wish the templates were better to optimize and customize for our needs.
What problems is the product solving and how is that benefiting you?
I use Salesforce Sales Cloud to keep our department organized and enhance daily contact efficiency. Our customized dashboards keep leads updated among team members and help manage workloads between employees and legal fields.
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