Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Sales cloud has allowed my org to sell in a more efficient manner.
What do you like best about the product?
Sales Cloud, and Salesforce in general allows for a centralized hub for all data.
What do you dislike about the product?
There aren't too many downsides. The only downside can be the price associated with Salesforce but that comes with any software you use.
What problems is the product solving and how is that benefiting you?
Sales cloud allows us to use our data to analyze the likelihood of a sale occurring.
Great featue
What do you like best about the product?
Transformational product for what we do in executive education
What do you dislike about the product?
Talent in salesforce is tough to find but if you can find it it's great
What problems is the product solving and how is that benefiting you?
Executive education
Customer 360 on your fingertips
What do you like best about the product?
Salesforce is amazing. Everything on your fingertips. Innovation three times a year. SF listens to their customers and partners and brings in progress on the platform. Easy to customize and develop.
What do you dislike about the product?
Well, sometimes the developer experience could be better. For example the idea of how the metadata is structures is good but not perfect. This makes deployments sometimes difficult.
What problems is the product solving and how is that benefiting you?
Provide a 360 view of all customers and provide a great tool in all areas like marketing, sales, service, support, etc
Review
What do you like best about the product?
Creating Efficiency with routing, timing & opportunities
What do you dislike about the product?
It would be helpful to pull in CRM details for suggestions of next best engagement
What problems is the product solving and how is that benefiting you?
Creating efficiencies in routing for sales reps
Salescloud is awesome
What do you like best about the product?
Maps bring a new level of opportunity to my team
What do you dislike about the product?
I have had no issues so far. The support has been super
What problems is the product solving and how is that benefiting you?
Bringing location based intelligence to the business based on our data
One Source of Truth!
What do you like best about the product?
Sales Cloud has helped our organization consolidate customer data into one single location. It assisted in our efforts to consolidate customer records and information from siloed data sources. That holistic view has better helped us hone in our marketing efforts!
What do you dislike about the product?
There is a learning curve on record taxonomy just getting used to where data can be and is placed through our implementation instance.
What problems is the product solving and how is that benefiting you?
Before Sales Cloud, we lacked a holistic view of our customer due to data siloes. Through duplicate checking and other efforts, we are now able to compile complete customer information to better our targeted marketing efforts.
Sales cloud helps sellers
What do you like best about the product?
Sellers get a 360 view of the customer which helps drive revenue
What do you dislike about the product?
Nothing. It is a great product and I have no comaints
What problems is the product solving and how is that benefiting you?
Tracking opportunities
Salesforce Administrator/Developer
What do you like best about the product?
Sales cloud helped us in getting the Sales Team KPIs to get better analytics
What do you dislike about the product?
The cost is a major drawback for Salesforce Sales cloud when you have a small Sales team
What problems is the product solving and how is that benefiting you?
It's helping us in capturing the clients' touchpoints and interactions with our business.
Flexible, secure and resilient
What do you like best about the product?
Pre-configured functionality to hit the ground running. Easy to customize and add third party solutions, extending its value.
What do you dislike about the product?
No major points where Salesforce Sales Cloud scores negative in my book.
What problems is the product solving and how is that benefiting you?
Benefiting our sales, marketing, operations and finance teams.
Maximizing Business Potential
What do you like best about the product?
Salesforce Sales Cloud offers powerful tools for engagement, helping businesses connect with leads and customers efficiently. It provides real-time insights into various targets, helping drive strategic decisions and optimize performance across all sales efforts.
What do you dislike about the product?
If set up incorrectly or not using best practices it can definitely bite you long term but that can also be true for anything.
What problems is the product solving and how is that benefiting you?
Gives our sales team's great insights and strategies
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