Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Centralized, Customizable, and Rock-Solid Reliable Sales Cloud
What do you like best about the product?
It centralises the entire sales processes in one place.
Highly customizable.
Very reliable system with absolutely zero downtime.
The reporting capability of Sales cloud is very impressive.
Improves forecast accuracy and supports better decision making
Highly customizable.
Very reliable system with absolutely zero downtime.
The reporting capability of Sales cloud is very impressive.
Improves forecast accuracy and supports better decision making
What do you dislike about the product?
The learning curve is high.
No live chat support.
Admin heavy and complex to use for beginners.
Limited enhancements in analytics
No live chat support.
Admin heavy and complex to use for beginners.
Limited enhancements in analytics
What problems is the product solving and how is that benefiting you?
It brings all our customer data together in one place. We don’t need to leave the SF ecosystem for pipeline, opportunity, account, or case management. It’s an omnichannel tool that supports real-time deal tracking.
Clear Pipeline Visibility, Powerful Reporting, and Flexible Customization
What do you like best about the product?
Pipeline visibility: It gives a clear view of deals, stages, and potential risks all in one place.
Strong reporting & forecasting: The dashboards provide leadership with real-time insight, as long as the data is kept up to date.
Customization: You can tailor it to your sales process rather than being forced into a generic workflow.
Strong reporting & forecasting: The dashboards provide leadership with real-time insight, as long as the data is kept up to date.
Customization: You can tailor it to your sales process rather than being forced into a generic workflow.
What do you dislike about the product?
Heavy and complex : It’s powerful, but not intuitive. Without proper setup it feels overwhelming.
Adoption depends on discipline: If you dont update it consistently, reporting becomes unreliable fast.
Cost vs. value risk : expensive, and without strong process ownership, it can turn into a glorified data-entry tool.
Adoption depends on discipline: If you dont update it consistently, reporting becomes unreliable fast.
Cost vs. value risk : expensive, and without strong process ownership, it can turn into a glorified data-entry tool.
What problems is the product solving and how is that benefiting you?
Deal tracking & organization : Keeps all opportunities, contacts, and activities in one place, so I always know what to focus on, as a global company this helps with company memory as well
Forecasting & visibility : Lets me see pipeline health and expected revenue, helping me prioritize deals and plan next steps effectively.
Forecasting & visibility : Lets me see pipeline health and expected revenue, helping me prioritize deals and plan next steps effectively.
Ticketing Made Effortless for Smooth Day-to-Day Work
What do you like best about the product?
It’s excellent. Ticketing has never been this easy, and we’re able to handle our day-to-day tasks smoothly and without hassle.
What do you dislike about the product?
Nothing! Experience has been excellent. Would definitely recommend it to others if I had the opportunity.
What problems is the product solving and how is that benefiting you?
Ticketing. Solving cases.
The Best CRM for Keeping Track of Leads
What do you like best about the product?
I like that it keeps track of my leads, and I think it’s the best CRM out there. I also think its easy to use. I've never had training on it but am able to use the software effortlessly. I use it everyday.
What do you dislike about the product?
Nothing in particular. I still think Salesforce is the leader for sales teams.
What problems is the product solving and how is that benefiting you?
I have over 700 accounts or customers that I need to keep track of. Salesforce Sales Cloud helps me manage them, set reminders for follow-ups, and stay on top of my most important tasks.
Best CRM Out There—Couldn’t Do My Job Without It
What do you like best about the product?
Best CRM out there. couldn't do my job without it. easy to use and use it every day.
What do you dislike about the product?
both a strength and weakness - its so customizable but sometimes that requires outside help.
What problems is the product solving and how is that benefiting you?
I have many customers I need to keep track of, track next steps, forecast opportunities and percentage likelihoods as well as managing a whole team's performance and the dashboards are amazing.
Sfdc Sales Cloud
What do you like best about the product?
Methods to convert lead into opportunities
What do you dislike about the product?
Overall it is good, but some automations are still needed
What problems is the product solving and how is that benefiting you?
It is helping me in generation faster customer’s on the system
Sales Cloud Delivers Full Customer Journey Visibility with Top-Notch Integrations
What do you like best about the product?
Sales Cloud helps us see every interaction and touch point in the customer journey, and the integrations with other platforms are top notch.
What do you dislike about the product?
There is nothing I dislike about the product.
What problems is the product solving and how is that benefiting you?
Sales Cloud is helping us assign tasks to account managers, view follow up, and see who is interacting with our campaigns.
Connects Owners, Customers, and HQ Seamlessly
What do you like best about the product?
This platform connects our owners, customers and issue to headquarters so we can view the details across the board.
What do you dislike about the product?
Sometimes reporting doesn’t pull accurately.
What problems is the product solving and how is that benefiting you?
Having our orders, owners and customers all
In one place
In one place
Structured Pipeline Tracking and Powerful Reporting in Salesforce Sales Cloud
What do you like best about the product?
Salesforce Sales Cloud makes pipeline tracking and opportunity management extremely structured and transparent. The reporting and dashboards give clear visibility into sales performance, while the automation features save significant manual effort. It’s reliable, scalable, and works well for growing teams.
What do you dislike about the product?
The platform can feel complex and overwhelming at times, especially for new users. Customization often requires significant setup effort, and costs can increase quickly as you scale. The interface also has a learning curve compared to simpler CRM tools.
What problems is the product solving and how is that benefiting you?
Salesforce Sales Cloud helps centralize customer data, pipeline visibility, and sales activities in one place. It reduces manual tracking, improves forecasting accuracy, and gives better control over opportunities. This leads to more structured sales execution and clearer performance insights.
worthful CRM Software
What do you like best about the product?
I like most about this is its mobile access feature as it allow me to access salesforce sales cloud software from site which are located remotely and access data within no time which help me to report data on time and when required. Dashboards helps to followups and keep track of assign/ pending tasks.
What do you dislike about the product?
Somtimes its feels very slow to update things. Required high speed internet. Also observed difficulty to access this software features in early stage.
What problems is the product solving and how is that benefiting you?
when i completely understood all features of this, its benefited me to improve my pms records as i am able to update all task in time and even i am able to improve lots of this using its reports and data visualization, customization, etc. Also its help me to stay connected with office staff and coordinate with them using centralized dashboard.
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