I use Sales Cloud to manage my sales pipeline.
Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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Powerful Software but
What do you like best about the product?
The software is valuable, it helped my organisation to take sale orders faster, have more information from our clients and reduce time in the logistics of loading the trucks, we use it daily and was easy to implement with the team
What do you dislike about the product?
Haven't been able to use all the features and the customer support from the sales rep was null since they changed the one i had before, and was a hard integration that took longer than expected.
What problems is the product solving and how is that benefiting you?
Sales rep can take orders and get them in the system with just their phone and give the clients and prospects quotes in a more efficient way and faster, also the logistics of having all the products that have to be loaded to the trucks
Empowered sales pipeline management with a comprehensive solution and helpful support
What is our primary use case?
How has it helped my organization?
Salesforce is very good and offers a comprehensive sales process.
What is most valuable?
Salesforce has a vast sales process. It's a very broad tool, and it is difficult to pinpoint any specific feature.
What needs improvement?
There is no room for improvement in Sales Cloud. I would not want any new features included in the next release.
For how long have I used the solution?
I have been using Sales Cloud for almost ten years.
What do I think about the stability of the solution?
I have not had any issues with the stability while using it.
What do I think about the scalability of the solution?
The scalability of the product is good, actually.
How are customer service and support?
Their support team is good.
What's my experience with pricing, setup cost, and licensing?
I do not know anything about the pricing.
What other advice do I have?
Everyone has room for improvement.
I'd rate the solution nine out of ten.
Salesforce cloud
What do you like best about the product?
Integrations: Sales Cloud integrates smoothly with other Salesforce clouds and third-party tools, creating a seamless experience across the organization.
What do you dislike about the product?
Cost
Occasional Performance Issues
Interface Consistency
Occasional Performance Issues
Interface Consistency
What problems is the product solving and how is that benefiting you?
Integrations
Sales cloud CRM is a good platform to manage the customers and details related to them.
What do you like best about the product?
The email automation to leads and clients from time to time is amazing. The audience report and metrics related to them is properly shown in the reports.
What do you dislike about the product?
The cost of this platform is really high, so it can be lower for medium sized enterprises.
What problems is the product solving and how is that benefiting you?
It helps us to manage the customer data and automate communications to them such as calls or sms. This has helped us to reach mass audience.
Custom CRM
What do you like best about the product?
Many different platforms can be integrated with SalesForce
What do you dislike about the product?
The customization can get very tricky and confusing.
What problems is the product solving and how is that benefiting you?
We can centralize a lot of information in this platform
Salesforce Satisfaction Rating
What do you like best about the product?
Salesforce is user-friendly and easy to integrate with other tools that I use. Support response time is excellent.
What do you dislike about the product?
Cannot think of any right now. Satisfied so far.
What problems is the product solving and how is that benefiting you?
Scheduling and keeping track of leads.
Marvelous productivity and app integration with a cumbersome interface
What do you like best about the product?
Most parts are intuitive, making it easy for anyone to get the hang of it quickly. Implementing it is straightforward, thanks to detailed guides and a supportive community. The customer support experience is exceptional, and there are plenty of online resources. Advanced analytics, AI integration, and customizable dashboards can boost productivity and adapt to a variety of work areas. Plus, it integrates seamlessly with many other apps and services, making it a versatile tool for any business.
What do you dislike about the product?
I’ve found its complexity and steep learning curve a bit challenging, requiring significant training and time. Slow speeds and occasional downtime, have disrupted our operations, especially when dealing with large datasets. The user interface feels somewhat overwhelming, making it difficult to navigate and find what I need. Additionally, the standard reports and dashboards lack the customization needed for more advanced reporting in some cases.
What problems is the product solving and how is that benefiting you?
Salesforce has been very helpful for me as a Customer Success Manager at Okta. It helps me keep track of all my customer interactions and manage my sales opportunities efficiently. The automation features save me a lot of time by handling repetitive tasks. I take advantage of the customizable reports and dashboards that give me clear insights into my performance. Plus, the mobile app and integration with Okta make accessing my data secure and convenient, even when I’m on the go.
Helpful for Education and creating Dashboard for project purpose
What do you like best about the product?
Salesforce sales cloud is helpful for me in my education time for doing assignment of cloud computing in Salesforce.
Best platform and great application
Best platform and great application
What do you dislike about the product?
They have limited free access 30 days only.
What problems is the product solving and how is that benefiting you?
Helpful for solving some problems and also developing different fileds applications.
CRM platform for sales efficency
What do you like best about the product?
Trailhead learning curve and ease of colloboration with other software/pluggings
What do you dislike about the product?
Interface can be simplified as difficult to navigate with the basic knowledge
What problems is the product solving and how is that benefiting you?
Robust interlinkedin CRM with other sales intelligence tools (Outreach, Salesloft) as a database
Very Customizable!
What do you like best about the product?
The ability to use the features of Salesforce to customize any aspect to tailor the sales process to fit your business
What do you dislike about the product?
Sales can be complex and there are some limits that can be reached easily in a big implementation.
What problems is the product solving and how is that benefiting you?
It is solving being the source of truth. You can use it on any device and it is reliable enough so no users are logging interactions, etc outside of the tool.
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