Agentforce Sales
Salesforce, Inc.External reviews
10,028 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to Use and Proactively Takes Action to Reduce Manual Sales Work
What do you like best about the product?
Ease of use.Unlike traditional CRMs that suggest actions, Agentforce can actually take actions on behalf of sales reps—like following up with leads, updating records, or prioritizing opportunities.
👉 This reduces manual work significantly
👉 This reduces manual work significantly
What do you dislike about the product?
Agentforce improves over time by learning from:
Win/loss patterns
Sales team behavior
👉 So it doesn’t stay static—it adapts to your sales process
Win/loss patterns
Sales team behavior
👉 So it doesn’t stay static—it adapts to your sales process
What problems is the product solving and how is that benefiting you?
It can tailor outreach based on:
Customer behavior
Deal stage
Past interactions
👉 Feels like a human salesperson, but scaled across hundreds of leads.
Customer behavior
Deal stage
Past interactions
👉 Feels like a human salesperson, but scaled across hundreds of leads.
Customizable Pipeline Views and Automation That Boost Daily Sales Efficiency
What do you like best about the product?
I like that Agentforce Sales gives me a clear, customizable view of my pipeline and accounts, so I can easily track deals, tasks, and follow-ups in one place without jumping between tools. The strong integrations and automation features reduce manual data entry and help keep customer information up to date, which makes my day-to-day workflow much more efficient.
What do you dislike about the product?
I find Agentforce Sales can feel overly complex and clunky at times, especially when navigating between different objects or customizing layouts, and there is a steep learning curve for new or less-technical users. It can also be slow and resource-intensive, and making simple configuration changes sometimes takes more steps than it should, which can be frustrating when you just want to move quickly.
What problems is the product solving and how is that benefiting you?
Agentforce Sales helps us centralize all of our customer and pipeline data, so instead of chasing information across spreadsheets and different tools, we have one source of truth for accounts, opportunities, and activity history. That has made it much easier to prioritize the right deals, stay on top of follow-ups, and forecast more accurately, which saves time, reduces missed opportunities, and gives leadership clearer visibility into performance.
A Smarter CRM Experience
What do you like best about the product?
I have used it in a BPO company. It keeps track of all customer interactions, so I can provide the best solutions based on their previous conversations.
What do you dislike about the product?
Nothing as such. It may feel a bit complex for new users. Getting trained and using it practically are totally different, so it takes time to really understand the CRM.
What problems is the product solving and how is that benefiting you?
It pulls real-time customer data from the CRM, along with details of the interactions a representative has had with the customer.
Automates Follow-Ups and Lead Engagement with Complete Customer Data
What do you like best about the product?
helps in automate repetitive tasks like lead engagement, follow-ups and we will get complete customer data across sales, marketing
What do you dislike about the product?
it is bit over complex and due to that steep learning curve
What problems is the product solving and how is that benefiting you?
with AI agents handling these tasks automaticaly, it saves lot of time.
Powerful Personalization and Summaries, but Complex Setups Need Coding Know-How
What do you like best about the product?
1) Dynamic, personalized emails to users based on customer history.
2) For new campaigns or product launches, it’s much easier to send personalized information to customers.
3) Instead of going through a customer’s complete history, Agentforce can review it and provide high-level bullet points.
4) It can reply to customer emails, and it can also call customers and speak in a human-like way.
2) For new campaigns or product launches, it’s much easier to send personalized information to customers.
3) Instead of going through a customer’s complete history, Agentforce can review it and provide high-level bullet points.
4) It can reply to customer emails, and it can also call customers and speak in a human-like way.
What do you dislike about the product?
1) When I first started working with it, everything felt very point-and-click. However, as the requirements became more complex, the implementer still needs to have coding knowledge to handle them properly.
2) Costing.
2) Costing.
What problems is the product solving and how is that benefiting you?
1) New campaigning and product launch.
2) Customer connect, along with providing a few standard issue resolutions.
2) Customer connect, along with providing a few standard issue resolutions.
Real-Time AI Coaching and Automation That Turns Salesforce Into an Autonomous Partner
What do you like best about the product?
By grounding AI in your Data Cloud ecosystem, it provides real-time coaching and automation that actually understands your specific customer relationships.
Agentforce Sales stands out by transforming Salesforce from a static database into an active autonomous partner. Its AI agents handle the time-consuming "grind"—like qualifying leads and scheduling—so you can focus entirely on closing.
Agentforce Sales stands out by transforming Salesforce from a static database into an active autonomous partner. Its AI agents handle the time-consuming "grind"—like qualifying leads and scheduling—so you can focus entirely on closing.
What do you dislike about the product?
The usage-based pricing can be unpredictable, and the loss of personal touch when delegating sensitive client outreach to autonomous agents remains a significant trust barrier.
The main drawbacks of Agentforce Sales are its high complexity and the steep cost of implementation, often requiring expensive specialists to integrate Data Cloud properly.
The main drawbacks of Agentforce Sales are its high complexity and the steep cost of implementation, often requiring expensive specialists to integrate Data Cloud properly.
What problems is the product solving and how is that benefiting you?
The platform's real-time AI coaching also solves the skill gap problem, providing instant feedback to help you refine pitches on the fly. Ultimately, it benefits you by transforming the CRM from a mere tracking tool into a proactive partner that actively helps you hit your targets.
Agentforce Sales addresses the common problem of "seller burnout" by automating the repetitive administrative tasks that typically consume over 70% of a salesperson's day. By utilizing autonomous agents to handle lead qualification and meeting scheduling, it solves the issue of lead leakage, ensuring no prospect is ignored due to human bandwidth constraints. For you, this means a significant shift in focus toward high-value relationship building and strategic closing rather than data entry.
Agentforce Sales addresses the common problem of "seller burnout" by automating the repetitive administrative tasks that typically consume over 70% of a salesperson's day. By utilizing autonomous agents to handle lead qualification and meeting scheduling, it solves the issue of lead leakage, ensuring no prospect is ignored due to human bandwidth constraints. For you, this means a significant shift in focus toward high-value relationship building and strategic closing rather than data entry.
Powerful, Customizable CRM with Top-Tier Automation and Analytics
What do you like best about the product?
Comprehensive CRM Capabilities: Offers a powerful platform to manage customer relationships, track leads, and close deals effectively.
Highly Customizable: Enables businesses to adapt the platform to their unique needs and workflows.
Seamless Integrations: Easily connects with a variety of third-party tools and applications to boost productivity.
Advanced Analytics and Reporting: Provides in-depth insights into sales performance, empowering data-driven decision-making.
Automation Features: Includes workflow automation and AI-powered insights (Einstein AI) to simplify repetitive tasks and enhance efficiency.
Mobile-Friendly: The mobile app ensures sales teams remain connected and productive while on the move.
Scalable Solution: Designed to accommodate businesses of all sizes, from startups to large enterprises.
Strong Community and Support: Backed by an active user community and extensive support resources for guidance and best practices.
Highly Customizable: Enables businesses to adapt the platform to their unique needs and workflows.
Seamless Integrations: Easily connects with a variety of third-party tools and applications to boost productivity.
Advanced Analytics and Reporting: Provides in-depth insights into sales performance, empowering data-driven decision-making.
Automation Features: Includes workflow automation and AI-powered insights (Einstein AI) to simplify repetitive tasks and enhance efficiency.
Mobile-Friendly: The mobile app ensures sales teams remain connected and productive while on the move.
Scalable Solution: Designed to accommodate businesses of all sizes, from startups to large enterprises.
Strong Community and Support: Backed by an active user community and extensive support resources for guidance and best practices.
What do you dislike about the product?
Steep Learning Curve: The platform's extensive features and customization options can be overwhelming for new users, making it challenging to get started.
High Pricing: The cost is often considered expensive, particularly for small businesses or when additional features and integrations are needed.
Customization Complexity: While highly flexible, setting up and managing custom workflows or integrations often requires technical expertise or developer assistance.
Performance Concerns: Some users experience occasional slowdowns, especially when working with large datasets or during high-traffic periods.
Feature Overload: For smaller teams or simpler needs, the vast array of features can feel excessive and unnecessary.
Limited Built-In Functionality: Many advanced capabilities require extra purchases, plugins, or third-party tools, adding to the cost and complexity.
User Interface Limitations: While functional, the interface is sometimes viewed as less modern or intuitive compared to other CRM platforms.
Additional Support Costs: Premium support often incurs extra fees, which can be frustrating for users seeking timely assistance.
High Pricing: The cost is often considered expensive, particularly for small businesses or when additional features and integrations are needed.
Customization Complexity: While highly flexible, setting up and managing custom workflows or integrations often requires technical expertise or developer assistance.
Performance Concerns: Some users experience occasional slowdowns, especially when working with large datasets or during high-traffic periods.
Feature Overload: For smaller teams or simpler needs, the vast array of features can feel excessive and unnecessary.
Limited Built-In Functionality: Many advanced capabilities require extra purchases, plugins, or third-party tools, adding to the cost and complexity.
User Interface Limitations: While functional, the interface is sometimes viewed as less modern or intuitive compared to other CRM platforms.
Additional Support Costs: Premium support often incurs extra fees, which can be frustrating for users seeking timely assistance.
What problems is the product solving and how is that benefiting you?
Centralized Customer Data:
Problem: Disorganized or siloed customer information across teams.
Benefit: Acts as a single source of truth for all customer interactions, streamlining relationship management and enhancing collaboration across sales, marketing, and support teams.
Lead and Opportunity Management:
Problem: Difficulty in tracking and prioritizing leads and sales opportunities.
Benefit: Enables sales teams to efficiently track leads, manage pipelines, and focus on high-priority opportunities, boosting conversion rates.
Sales Forecasting and Reporting:
Problem: Limited visibility into sales performance and future revenue.
Benefit: Provides advanced analytics and forecasting tools for data-driven decisions and improved sales planning.
Workflow Automation:
Problem: Manual, time-consuming tasks reduce productivity.
Benefit: Automates repetitive tasks like follow-ups, data entry, and approvals, freeing up sales teams to focus on selling.
Improved Collaboration:
Problem: Inefficient communication and collaboration among team members.
Benefit: Tools like Chatter and shared dashboards foster better teamwork and alignment on goals.
Scalability:
Problem: Basic CRM tools fail to meet the needs of a growing business.
Benefit: Adapts to business growth with advanced features and integrations to support expansion.
Mobile Accessibility:
Problem: Limited access to CRM tools while on the move.
Benefit: The mobile app ensures sales reps can access customer data, update records, and stay productive from anywhere.
Integration with Other Tools:
Problem: Disconnected systems and tools lead to inefficiencies.
Benefit: Seamlessly integrates with other business tools (e.g., marketing automation, ERP systems), creating a unified and efficient ecosystem.
Problem: Disorganized or siloed customer information across teams.
Benefit: Acts as a single source of truth for all customer interactions, streamlining relationship management and enhancing collaboration across sales, marketing, and support teams.
Lead and Opportunity Management:
Problem: Difficulty in tracking and prioritizing leads and sales opportunities.
Benefit: Enables sales teams to efficiently track leads, manage pipelines, and focus on high-priority opportunities, boosting conversion rates.
Sales Forecasting and Reporting:
Problem: Limited visibility into sales performance and future revenue.
Benefit: Provides advanced analytics and forecasting tools for data-driven decisions and improved sales planning.
Workflow Automation:
Problem: Manual, time-consuming tasks reduce productivity.
Benefit: Automates repetitive tasks like follow-ups, data entry, and approvals, freeing up sales teams to focus on selling.
Improved Collaboration:
Problem: Inefficient communication and collaboration among team members.
Benefit: Tools like Chatter and shared dashboards foster better teamwork and alignment on goals.
Scalability:
Problem: Basic CRM tools fail to meet the needs of a growing business.
Benefit: Adapts to business growth with advanced features and integrations to support expansion.
Mobile Accessibility:
Problem: Limited access to CRM tools while on the move.
Benefit: The mobile app ensures sales reps can access customer data, update records, and stay productive from anywhere.
Integration with Other Tools:
Problem: Disconnected systems and tools lead to inefficiencies.
Benefit: Seamlessly integrates with other business tools (e.g., marketing automation, ERP systems), creating a unified and efficient ecosystem.
Everything in One Place: From Lead Generation to Quotes
What do you like best about the product?
Everything is in one place, from lead generation to quote creation, with integration to external systems for order generation and payment collection.
What do you dislike about the product?
Order creation and payment collection need to be dependent on an external system.
What problems is the product solving and how is that benefiting you?
This helped resolve issues with managing renewal and amendment business.
Powerful but Complex: Centralized Sales with a Steep Learning Curve
What do you like best about the product?
What I like best is how Agentforce Sales centralizes all customer and opportunity data in one place and layers on strong automation and AI-driven insights, so reps spend far less time on manual admin and can focus on actually selling.
What do you dislike about the product?
What I dislike most is that Agentforce Sales is quite complex and has a steep learning curve, so you often need trained admins just to configure and maintain it, and costs can climb quickly as you add users, features, and required add-ons like Data Cloud. The UI and configuration options can feel overwhelming for new users, and getting real value sometimes takes more time and expertise than expected.
What problems is the product solving and how is that benefiting you?
Agentforce Sales is helping us solve fragmented sales data, limited pipeline visibility, and too much manual admin work in our sales process. By centralizing all our lead, account, and opportunity information and automating routine tasks and follow-ups, it gives us a 360° view of the sales cycle, improves forecasting, and lets reps spend more time selling instead of updating spreadsheets and chasing information.
Powerful Lead and Pipeline Management for Better Forecasting
What do you like best about the product?
For me, the most important part of using Salesforce Sales Cloud is its lead and pipeline management tools, because they help my team and me forecast appropriately.
What do you dislike about the product?
When I was first getting to know the tool, I found it a bit difficult to get into the flow of using it. Until I fully understood what was going on, it felt like more work than it was worth. It’s also quite a costly tool.
What problems is the product solving and how is that benefiting you?
The biggest thing for us, as a small company, is keeping everything organized. It’s critical that everyone across the company can see the same pipeline and leads, so nothing overlaps and we can all collaborate on the same work. Having a live CRM where everything stays up to date is key.
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