Powerful Visual Analytics Tool
What do you like best about the product?
Tableau is one of the best tools out there when it comes to visualizing and working with data. It's really easy to use and visualize data in different formats. One of the things we like most is how easily it connects to different data sources, whether it’s an Excel sheet, a database, or cloud platforms. Its helping us for our day to day operations
What do you dislike about the product?
The major dislike is the cost—licenses are so expensive, and a startup company can't afford more licenses due to the high cost. Also, in some areas they have limited customization
What problems is the product solving and how is that benefiting you?
Tableau helps solve one of the biggest challenges we face—turning raw data into something understandable and actionable. Before Tableau, we relied heavily on Excel sheets that were hard to maintain, slow to update, and didn’t give a full picture. Now, with Tableau, everything is easy.
Performance Dashboard Overview
What do you like best about the product?
You can pull a comprehensive set of agent metrics into one place—performance, solved rate, star ratings, SPH, etc.—without needing to chase it down in separate tools. The ability to export to Excel gives you control to slice and analyze the data how you want—even if it’s frustrating at times. You’re likely managing a lot of agents, and Tableau can handle large data sets, even if it’s not real-time. It's built for big-picture views across the team.
What do you dislike about the product?
Data lags behind, which means you can’t act on issues immediately. By the time agents see results (if they do), the moment to improve may have already passed. Even though you can export data easily, you have to spend time editing it in Excel—filtering, cleaning, formatting—just to make it usable. This defeats the point of an automated tool and adds to your workload. If data sources aren’t perfectly maintained, the dashboard can break or display errors, leaving you stuck or reliant on another team to fix it.
What problems is the product solving and how is that benefiting you?
Problem: Agent performance data lives in multiple systems (e.g., Medallia, CRM, internal platforms).
Solution: Tableau consolidates this data into one centralized view, so you're not wasting time digging through systems.
Problem: Raw numbers in spreadsheets are hard to interpret and communicate.
Solution: Tableau turns metrics into graphs, charts, and dashboards, making trends and outliers easy to see.
Problem: Creating recurring reports from scratch is time-consuming.
Solution: Tableau lets you build repeatable dashboards that update on a schedule or refresh with new data.
An elaborate tool for data visualization.
What do you like best about the product?
1. Unlike PowerBI's DAX , tableau's fomula language is a bit easier to construct and understand.
2. Large data are easily managed by tabealu where as powerbi might struggle with large quantum of data.
3. Visulization variety is more, one can develop visually intuitive visulization/ dashboards.
4. Documentation is extensive for the software and the tableau community is strong, any doubts can be clarified easily.
5. Can be used easily for Daily management system.
What do you dislike about the product?
1. There is learning curve to learn the tool
2. Unlike PowerBI integration in the Microsoft 365 environment, Tableau's integration in other software is limited (in fact in most cases it is null)
3. Tableau Liscence is expesive, I only learn Tableau bacause my organization wanted to use Tabelau.
What problems is the product solving and how is that benefiting you?
1. Tableau helps in simplifying complex data through interactive dashboards and visuals that makes patterns the trend easy to see.
2. Real time data analysis and dynamic dashboard are biggest advantages of the tool.
3. Faster decision for problems, since management can see the latest data and trend.
View real time data anywhere
What do you like best about the product?
Tableau allows management to view real time data anywhere and data is presented in great organizations.
What do you dislike about the product?
If the souce data has issues, dashboard may produce inaccurate data.
What problems is the product solving and how is that benefiting you?
It summarize data from different sources in one location and easy for management to view and make decisions.
Ease of developing dashboards and receiving strong technical support have enabled efficient data visualization
What is our primary use case?
We have implemented Tableau for visualization, and that experience has been good, as we have been using Azure AI Foundry rigorously since the last two months, which has also been a good experience. I think that it's a new service that they launched roughly a year back.
We have been using Tableau for the last eight to nine years, and that is a good solution. The experience has been good; though, customization is not so easy. By customization, I mean, for example, we are thinking of introducing an NLP-based feature, exposing a REST API into the solution, and that sort of thing is not easily done. Otherwise, as far as the BI tool is concerned, Tableau is quite good.
What is most valuable?
Tableau is quite easy to develop dashboards with, and the range of dashboards is good. The drag-and-drop features are also quite good.
Tableau is quite scalable; on a scale of one to ten, it would rate as a ten for scalability.
Tableau's stability is highly stable, and it would rate at a nine.
What needs improvement?
Introducing custom features, such as NLP-based reports, is not very good in Tableau. My MD has been asking us for a way to write in natural language to request reports that the system should generate, but that isn't very effective with Tableau. As a developer, I can develop an on-demand report in Python quite easily, but exposing a REST API on the Tableau platform is not a very easy task.
AI enablement is an area for improvement for Tableau, and that is something they might have to work upon. I have heard that ThoughtSpot is quite better in this regard, but the cost of ThoughtSpot is much higher.
ThoughtSpot has lots of natural language-based report generation features that Tableau lacks.
For how long have I used the solution?
We have been using Tableau for the last eight to nine years.
How are customer service and support?
I would rate Tableau's technical support as good, rating it at a nine.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have had experiences working with IBM SPSS Modeler, which is IBM PASW, but it wouldn't be relevant feedback because they offered it for free, and it was end of life. The IBM PASW was outdated around five years back, so we shifted to Python-based solutions, open source.
It was a fine solution, but since things in this field in AI/ML are constantly changing, my experience with IBM PASW, where SPSS Modeler was the major component, wasn't so great. The product is outdated, and they have removed it from their suite of software offerings.
How was the initial setup?
The initial setup of Tableau was easy; it wasn't difficult at all.
What about the implementation team?
Initially, we got Tableau through a reseller, and the deployment was done by that third party. Later on, we took the deployment in-house, and most of our subsequent deployments were done internally.
What was our ROI?
It's very difficult to calculate an ROI for these sorts of initiatives because you cannot directly convert it into manpower savings or similar metrics. However, we have performed some cost-benefit analysis, and we derive benefits from Tableau primarily in terms of data and dashboards being made available for respective views throughout the organization. While ROI calculation is slightly difficult because you cannot associate revenue with certain dashboarding activities, we assess some cost benefits.
What's my experience with pricing, setup cost, and licensing?
The pricing of Tableau is on the higher side compared to other competitors, such as QlikView or Microsoft Power BI.
Which other solutions did I evaluate?
An important point is that you can easily find resources who have worked on Tableau, but with ThoughtSpot, finding a resource with that experience might be difficult.
What other advice do I have?
As far as dashboarding and connecting to various databases are concerned, Tableau is quite good. I rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Great tool for data dashboard creation and management
What do you like best about the product?
the options for presenting data visually that make it quite attractive
What do you dislike about the product?
How complex it can become to set up a new dashboard, due to the way the data is pulled and the way the data is used
What problems is the product solving and how is that benefiting you?
Centralizes all the data from my work area and allows us to have clear, real-time department metrics.
Visualization and market research are enhanced with valuable insights
What is our primary use case?
I am supporting a product company for market analysis and market research where we are using Tableau.
For retargeting and validating purchasing decisions, we use AI to create visualizations for predicting spending habits for the next six months for different categories.
What is most valuable?
The most effective features of Tableau for data analysis are visualization, comparison, and data analysis, which is much practical in this kind of project.
We are using AI features in Tableau.
For retargeting and validating purchasing decisions, we use AI to create visualizations for predicting spending habits for the next six months for different categories.
What needs improvement?
The interface needs improvement as sometimes it is locked, and it takes some time for the visualization and dashboards to load. There is some delay if the data volume is high, and the failure log is not always practical.
The failure log sometimes does not give every detail about why the data has failed.
Installing Tableau is not easy.
For how long have I used the solution?
I have been using Tableau for around four years.
What do I think about the scalability of the solution?
It is easy to handle large sets of data as Tableau supports large data sets, and it is all about structuring and defining the data.
I rate the scalability of Tableau as nine as it is very scalable.
It is not expensive to scale.
How are customer service and support?
I rate technical support from Salesforce around ten, as the support is good.
What was our ROI?
Tableau is saving me time, money, and resources, which I would rate as ten.
I see the savings around 20 to 25%.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, I consider it around six.
It is a bit on the pricey side, so I rate it around six.
What other advice do I have?
Failure-related data sometimes does not seem practical, but that is acceptable.
While maintenance is a core task, it is easier compared to any other product.
Maintenance is taken care of by another team. I am a service provider and only look into market intelligence elements as a strategic consultant for them.
I am a founder who supports consulting and product development, market strategy, and software development for different clients.
My email is satyawrat@mindclickconsulting.com.
I rate Tableau overall around 8.5.
Tableau from and end user's perspective
What do you like best about the product?
Tableau dashboards are simple to use and make data exploration a whole lot easier. It supports a wide range of data sources, making it simple for me to create visualisations with multiple points of information. Drag-and-drop capability simplifies chart generation, and even complicated dashboards are simple to explore and customise. Tableau's interactive dashboards provide stakeholders with complete control over how they explore data. Tableau makes it easier to provide live updates and share reports with the community. It also works well on browsers and on mobile devices, making it easy to access from anywhere.
What do you dislike about the product?
Tableau does not offer an AI assistant to walk you through difficult queries, and the learning curve is high for beginners. Working with large data sets has a negative impact on performance. In terms of pricing, PowerBI appears to be less expensive than Tableau. It is inconvenient to distribute dashboards outside of the Tableau environment.
What problems is the product solving and how is that benefiting you?
Tableau helps to tackle the problem of delayed and unclear data access. Before Tableau, I had to manually retrieve data from numerous sources and convert it to a standardized format for visualization. I can filter and examine it independently because Tableau supports data from several sources. As a result, I am less reliant on others, have more time, and am more productive. Additionally, it has greatly facilitated my ability to handle vast volumes of data, enabling me to make data-driven decisions more quickly and confidently. Also, the dashboard sharing function has improved my collaboration with my colleagues and made it easier to work on projects together.
Insights & Analytics tool
What do you like best about the product?
Tableau user interface is easy to learn and you can able to add calculate fields without any issues.
It has a wide user community group where we keep on learning about new updates.
What do you dislike about the product?
Tableau has latency issues while handling multiple data sources and requires improvement.
The cost of Tableau is higher than other analytics tool in the market.
What problems is the product solving and how is that benefiting you?
Tableau helps me with data cleaning and publishing reports with the capability of highly interactive visualization dashboards which are easy to understand for the leadership.
Good looking dashboards - if you got the time, patience & skill
What do you like best about the product?
Tableau reports and dashboards simply put look good. They have a modern look and feel, and the possibilities for data visualizations meet everyday business needs.
What do you dislike about the product?
Tableau can be a long learning process, full of tips & tricks that you need to uncover and master to really up your Tableau game and efficiency.
What problems is the product solving and how is that benefiting you?
Visualizing data and making it accessible to my team
