Service Hub Enterprise
HubSpotReviews from AWS customer
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Doin' it for the Gift Card!
What do you like best about the product?
I like how Hubspot has multiple features that work hand-in-hand with one another, such as the Knowledge Hub, Quotes/Proposals, and the CRM. I see the value in being able to put all our eggs in Hubspot and manage different parts of our client relationship through 1 single platform.
I also like the Hubspot Proposal services and the ability to build a product library and payment schedules!
I also like the Hubspot Proposal services and the ability to build a product library and payment schedules!
What do you dislike about the product?
I think the downsides of Hubspot Service Hub is the lack of customizability at times. For example, the Survey lacks the ability for my team to brand it in our own style, much like the Knowledge Hub or Proposal area.
My team currently uses Typeform and Qwilr to build forms, proposals, and insertion orders, and those platforms currently provide a wider range of aesthetic customizations. If Hubspot were to expand their repertoire of UX customizations, then I think our team may reconsider transitioning to Hubspot.
My team currently uses Typeform and Qwilr to build forms, proposals, and insertion orders, and those platforms currently provide a wider range of aesthetic customizations. If Hubspot were to expand their repertoire of UX customizations, then I think our team may reconsider transitioning to Hubspot.
What problems is the product solving and how is that benefiting you?
Email Tracking and Logging Conversations. My team is huge on communication transparency, so this has helped my Management team feel a lot more at ease when it comes to CRMs and understanding where conversations are left off in case an Account Manager takes a sick day or the team experiences turnover.
Really the Best of the Best
What do you like best about the product?
it is always easy to navigate and find the needed information. Placement of the features are perfect. The help desk is alwasy there for me love that too.
What do you dislike about the product?
Sometimes slow but may be the conection here.
What problems is the product solving and how is that benefiting you?
Ease of use being able to go to the page without searching for it. It makes my job faster and easier.
There are so many ways I use Hubspot
What do you like best about the product?
It allows my to track incoming leads in the CRM and organize them and pull lists when needed. It makes my job easier.
What do you dislike about the product?
Seeing features that I don't have access to.
What problems is the product solving and how is that benefiting you?
Having so many features on one platform
User Friendly
What do you like best about the product?
The user friendliness of the software is awesome
What do you dislike about the product?
Nothing that i do not like. Customer services can be little faster
What problems is the product solving and how is that benefiting you?
The collection of data and the ease to contact them
A great and evolving tool.
What do you like best about the product?
It allows me to keep track of my assets and customer requests and generates data that represents key company accomplishments.
What do you dislike about the product?
The mobile app lacks functionality. Also, the dashboards take too long to update after data has been input/changed.
What problems is the product solving and how is that benefiting you?
Task management is critical to quality customer service. These features in Hubspot allow me and my colleagues the ability to take on more work without sacrificing quality.
hubspot is the best
What do you like best about the product?
it has everything, integrating our website forms is genius to managing deal flow to tickets it's ideal for a business
What do you dislike about the product?
for the uninitiated it can be overwhelming as there are constant updates but that's also the exciting part of it
What problems is the product solving and how is that benefiting you?
improving operations
Easy, unique platform
What do you like best about the product?
It is accessible, easy, and very helpful customer service
What do you dislike about the product?
Some times my calls drop, kick me out of voicemails and some times does not load contact info.
What problems is the product solving and how is that benefiting you?
Keeping everyhting all in one place for data, notes and conversations.
My review
What do you like best about the product?
The ability to keep track of things, the information is well dated.
What do you dislike about the product?
The order of items, being lost between company info and ticket info
What problems is the product solving and how is that benefiting you?
Saving customers details and conctacts with our support team
It is very helpful. It makes my jobs easier on a daily basis.
What do you like best about the product?
All of my information is in one space and easy to use.
What do you dislike about the product?
The phone need to come on once logged in.
What problems is the product solving and how is that benefiting you?
It save my contacts and makes it easy to double back if I may need to re-use.
Hubspot streamlines business operations
What do you like best about the product?
Hubspot streamlines business operations, allows for calendar meeting scheduling, invoicing, and form submissions
What do you dislike about the product?
How I can't edit invoices, the invoicing features can be better with editing and removing or modifying line items
What problems is the product solving and how is that benefiting you?
Any issues with websites my company builds it goes to the ticketing system
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