Sold by: HubSpot
Deployed on AWS
AI-powered customer service platform for large teams to manage complex support operations with advanced routing, insightful analytics, AI automation, and unified customer data that drives retention at scale.
4.4
Overview
Service Hub Enterprise gives large organizations the tools to manage complex support operations at scale with advanced help desk capabilities and customer success management. Deliver contextualized, personalized interactions at every point in the customer journey while uniting your entire front office team around a complete view of the customer. Deep integration across the entire CRM provides the oversight, AI-powered automation, and advanced analytics enterprise teams need to drive proactive retention and fuel sustainable growth.
Highlights
- - Multiple knowledge bases for different segments
- - Skills-based routing, conditional SLAs, IVR phone trees, and capacity-based workload management
- -Multiple health scores for tier-based service, Spaces for team collaboration, and customer journey analytics for advanced reporting
Details
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Delivery method
Deployed on AWS
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Pricing
Custom pricing options
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Delivery details
Software as a Service (SaaS)
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Vendor support
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Customer reviews
Emily B.
Customizable and User-Friendly CRM with Minor Hiccups
Reviewed on May 14, 2026
Review provided by G2
What do you like best about the product?
I like that HubSpot Service Hub is really customizable. Previous CRM systems we used were rigid, and we needed a third-party coder to make changes. With HubSpot Service Hub, we can handle customizations in-house without a lot of external assistance. It's really user-friendly, making it easy for new and existing staff to adapt when we implemented it. I also appreciate that the setup process was seamless, with the ability to import contacts being really useful. It's been the best CRM system we've used to date, and we love it.
What do you dislike about the product?
We've had issues with hard bounces where their system flags a contact as bouncing previously. So we're unable to respond to the client since their contact has been flagged. When they've sent us an email and clearly their account isn't no longer in use. And we typically have to reach out to HubSpot support in those cases, which has been a little annoying, but that's honestly the only issue we've had with their system so far.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub keeps all our information centralized, making it easy for staff to have one interface for client information and interact with clients efficiently.
Defense & Space
Intuitive All-in-One Support Platform, but Pricing and Integrations Could Improve
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
What I best like about HubSpot Service Hub is its intuitive all-in-one platform that combines ticketing, automation, CRM integration, and AI-powered tools to streamline customer support workflows and improve team efficiency.
What do you dislike about the product?
It can get expensive as advanced automation and reporting features are limited to higher-tier plans, and some integrations lack flexibility.
What problems is the product solving and how is that benefiting you?
It has helped us centralize customer support by replacing scattered emails and manual follow-ups with a unified ticketing and automation system, which improved response times. increased team visibility, and made it easier to track and resolve customer issues efficiently.
Chetna S.
Highly Useful for Managing Service Requests and Team Communication
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
Highly useful for managing service requests in one place, assigning user cases and communicating internally.
What do you dislike about the product?
Haven’t found anything that the team dislikes just yet. Sometimes the system is slow.
What problems is the product solving and how is that benefiting you?
Resolving user queries and cases
Ayesha N.
Seamless HubSpot CRM Integration for Efficient, Personalized Support
Reviewed on May 07, 2026
Review provided by G2
What do you like best about the product?
The seamless integration with the HubSpot CRM, which provides a unified view of customer history and allows for efficient, automated ticketing and personalized support.
What do you dislike about the product?
The high cost of advanced features and the steep learning curve required to master complex automation and reporting tools.
What problems is the product solving and how is that benefiting you?
It solves the problem of fragmented customer data by centralizing all support interactions within the CRM. This benefits me by providing a 360-degree view of the customer, which enables faster ticket resolution and more personalized service.
Abbas S.
A Review on HubSpot Service Hub
Reviewed on Apr 28, 2026
Review provided by G2
What do you like best about the product?
Ticketing is very easy in HubSpot Service Hub and can be helpful to fix issue very easily
What do you dislike about the product?
The upgrade plan price is costly than expected
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub to ticket my club users experience and fix issues using those tickets