Service Hub Enterprise
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Ticketing systems rock!
What do you like best about the product?
The new addition of help desk is a game changer for managing customer support tickets.
What do you dislike about the product?
I wish they gave us more customized options for help desk.
What problems is the product solving and how is that benefiting you?
It's making sure we deliver great customer service experoces.
Best CRM
What do you like best about the product?
Some new functionality had been launched
What do you dislike about the product?
customer portal needs further work to cater for enterprise sized businesses
What problems is the product solving and how is that benefiting you?
Centralised portal linked to helpdesk
Great CRM
What do you like best about the product?
The ease customer service has to helping customers and how fast it is to see everything in one place
What do you dislike about the product?
Email box doesn't sync back outlook to move/delete emails.
What problems is the product solving and how is that benefiting you?
More ways for customers to contact us in one spot
So helpful
What do you like best about the product?
East to use! It makes my job easier everyday
What do you dislike about the product?
There isn't anything I've encounter that I do not like
What problems is the product solving and how is that benefiting you?
It helps us with customer self service support
It can be better
What do you like best about the product?
The thing i like and use the most are tickets. It helps us to improve and also to have a helthiest crm
What do you dislike about the product?
The duplicate contact tools are very límited and it doesnt help a lot. Even the enterprise features. It's a real pain to look at all they contactos to find out if we can combine them or not
What problems is the product solving and how is that benefiting you?
Communication and support inside of our company
Incredibly helpful with what I needed!
What do you like best about the product?
The teams sincerely care about customer success.
What do you dislike about the product?
Sometimes there can be delays in replies.
What problems is the product solving and how is that benefiting you?
Communicating in one place!
Powerful tool
What do you like best about the product?
This is a very powerful tool to create quick, insightful, powerful interactions with customers. Enables a service team to handle things quickly and effectively.
What do you dislike about the product?
Nothing. I genuinely love it! It truly is powerful.
What problems is the product solving and how is that benefiting you?
Time management.
Not the best but decent tool
What do you like best about the product?
They finally fixed the UI to force people to complete required fields before proceeding
What do you dislike about the product?
Lack of transactional email options and a limited styling option on the email and survey pages. It’s very limited in what you can do.
What problems is the product solving and how is that benefiting you?
Survey insights post event
Approachable and Helpful
What do you like best about the product?
Being able to find solutions efficiently when in need. Saves time and is actually resourceful.
What do you dislike about the product?
Sometimes there can be a wait but it isn't too long.
What problems is the product solving and how is that benefiting you?
Being able to resolve issues in a timely manner, such as troubleshooting.
Love the Organization
What do you like best about the product?
Being able to have everything in one platform is a great help.
What do you dislike about the product?
It's not intuitive to most people so you have to spend time learning
What problems is the product solving and how is that benefiting you?
Digital customer service
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