Service Hub Enterprise
HubSpotReviews from AWS customer
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Unified CRM + Support Ticketing, with Smart Routing
What do you like best about the product?
HubSpot’s integrated ecosystem (CRM + Marketing + Sales + Service).Tickets are stored in the same system as CRM data, so support reps see full customer history. Tickets can be automatically routed to the right agent or queue.we use daily this ticketing tool and good support and easy to implement and easy to integrate with other tools microsoft 365
What do you dislike about the product?
unlock all advanced ticketing features (automation, reporting, portals), you usually need mid to high-tier paid plans
What problems is the product solving and how is that benefiting you?
best ticketing tool helps to track the support history and all the client data also the status of the tickets, HubSpot brings CRM, sales, marketing, and customer support together.
Centralized Support History and Automation That Keeps Our Team Aligned
What do you like best about the product?
It centralizes customer support. Having a history of customer interactions—such as conversations, call history, emails, and notes—helps all team members respond more efficiently and stay aligned. The workflow automation also reduces the team’s manual effort and supports more consistent communication. Customer support is always easy to get a hold of when I have an issue, as we use this hub daily.
What do you dislike about the product?
While the workflows are great and work well overall, I wish there were more flexibility and customization options to better tailor them to my needs.
What problems is the product solving and how is that benefiting you?
It solves the challenge of managing customer support across multiple channels by centralizing information in one place. It reduces the back-and-forth between team members, since they can quickly check the deal or contact details for that customer. Overall, it leads to better coordination and a smoother customer experience.
Streamlined Issue Tracking Across Teams
What do you like best about the product?
I like that HubSpot Service Hub is a one-stop solution to see all issue types instead of having to check various sheets and systems. The interface for communicating with clients is very easy to use, which makes interactions smooth. I also appreciate the detailed attributes and information that can be added to each ticket. Additionally, I like how it integrates with Slack and Jira, streamlining our workflow further.
What do you dislike about the product?
I think it would be great if we could get rid of the customer comm area as well on tickets where we are tracking an issue, but don't need to chat with them.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes ticket tracking post-support, accessible to leadership and clients without using Google Sheets. It consolidates issue types in one place, facilitating easy client communication with detailed info inclusion.
Very useful but still missing some points
What do you like best about the product?
the opportunity to create several workflows and automation to do the daily work more easily, also they have a bunch of integrations
What do you dislike about the product?
For some paid features, they are charging per account, and some of the features per paid user, which isn't really good
What problems is the product solving and how is that benefiting you?
assisting our customers with different methods
Intuitive All-in-One Support Platform with Powerful Automation
What do you like best about the product?
HubSpot Service Hub centralizes customer communication, support workflows, and automation in a single, intuitive platform. The shared inbox, ticketing, and AI-driven tools make it easy to manage high volumes of customer interactions while maintaining consistency, visibility, and accountability across teams.
What do you dislike about the product?
Some advanced features are gated behind higher-tier plans, which can increase costs as usage scales. Certain customizations and reporting configurations also require time to fully understand, especially for complex enterprise workflows.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub solves fragmented customer communication and inefficient support processes. It improves response times, ensures nothing falls through the cracks, and provides clear visibility into customer issues, enabling better service delivery, stronger customer relationships, and more scalable operations.
Seamless Lead Management, Needs Better Integrations
What do you like best about the product?
I like how HubSpot Service Hub automates the process of routing web-generated leads to sales agents based on their country. It captures the customer's IP and assigns the lead to the proper agent even if the customer mistakenly submits a lead from another region. This redirection to the correct agent is increasing company revenue. Also, the initial setup was so easy with a HubSpot agent.
What do you dislike about the product?
The HubSpot integration with Gravity Form needs to be improved. Many times we face technical issues even after not changing anything on the website. Recently, we are unable to create HubSpot forms using the Gravity Forms HubSpot Addon due to a plugin update.
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub to automate web-generated leads, directing them to country-specific agents, which replaces manual assignments. It captures customer IPs to assign leads correctly, boosting our revenue by directing customers to the appropriate agents.
Streamlined Customer Communication, Impressive Efficiency
What do you like best about the product?
I use HubSpot Service Hub to manage customer interactions, track tickets, and ensure all communication is recorded in one place. I like the ticketing feature as it helps to solve customer queries effectively. The reporting dashboard gives a clear view of ticket volume, response time, and team performance, which helps improve customer service quality. The automation feature is very helpful, saving time by handling repetitive tasks like assigning tickets, sending follow-up emails, and updating status automatically. This reduces manual work and makes the workflow more consistent and efficient. The initial setup of HubSpot was straightforward and user-friendly, with the setup guide and training making it easy for our team.
What do you dislike about the product?
A few areas like integration with other tools and customization of the dashboard could be improved. It could be improved by making syncing process smoother and more reliable. For the dashboard it would be helpful to have more customization options like rearranging widgets, filtering data more easily.
What problems is the product solving and how is that benefiting you?
I use HubSpot Service Hub to manage customer interactions and track tickets. It organizes all communication in one place, streamlining our workflow. The ticketing and automation features save time by handling repetitive tasks, and the reporting dashboard enhances customer service quality by monitoring team performance.
Organized Views and Automated Reports Make Progress Tracking Easy
What do you like best about the product?
You can organise your view, create boards, have reports automated and monitor the progress
What do you dislike about the product?
When editing sometimes there are too many clicks
What problems is the product solving and how is that benefiting you?
Good tracking of resolution and
Robust Features, but Cost Can Be a Barrier
What do you like best about the product?
I like that HubSpot Service Hub offers a premium model with several paid trials, such as free basic ticketing, a set inbox, and live chat. The starter plan at $15 per month offers simple automation and additional seats, which is a good entry point. I also appreciate the professional plan, costing $90 per month, which includes a knowledge base, customer portal, and seller management.
What do you dislike about the product?
I find the cost scaling and hidden fees challenging. The pricing seems excessive as quickly as you scale. The professional and enterprise tiers have mandatory fees ranging from $1,500, plus additional costs. The limited customization of lower-tier features like customer reporting and advanced automation is frustrating, with advanced features locked behind a more expensive plan. The ticketing UI feels messy and unintuitive, making it hard to search for old tickets or have distinct user ticket views. The mobile app also has limitations, and the desktop version is more functional. It can be complex and requires knowledge to use effectively.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub centralizes customer requests from various channels into one inbox, and its ticketing system prioritizes support automatically. It also offers a knowledge base to reduce ticket volume and service analytics for productivity and customer health insights.
Effortless to Use with Constant Feature Updates
What do you like best about the product?
It's very easy to use, I like how it's contantly updated to have more features.
What do you dislike about the product?
It can sometimes cause lag between messages.
What problems is the product solving and how is that benefiting you?
It helps me keep track of my pending tasks when I'm working with multiple clients at once.
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