Service Hub Enterprise
HubSpotReviews from AWS customer
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Overall, great experience - easy to use, great customer support
What do you like best about the product?
HubSpot has been a complete game-changer for us. Having our client relationship management, email marketing, and analytics all on one integrated platform has been incredibly efficient.
The CRM is intuitive and makes it easy to track leads from initial contact through to becoming a client, ensuring no opportunity is missed. The marketing tools have been invaluable for publishing our blog content and seeing exactly what's driving new business.
While it's a robust platform, it's surprisingly user-friendly. We've been able to streamline our processes, stay organized, and get a clear picture of our marketing ROI.
The CRM is intuitive and makes it easy to track leads from initial contact through to becoming a client, ensuring no opportunity is missed. The marketing tools have been invaluable for publishing our blog content and seeing exactly what's driving new business.
While it's a robust platform, it's surprisingly user-friendly. We've been able to streamline our processes, stay organized, and get a clear picture of our marketing ROI.
What do you dislike about the product?
While HubSpot is powerful, its all-in-one, structured nature can also be its biggest weakness. The platform can feel surprisingly rigid if your business processes don't align perfectly with the "HubSpot way" of doing things.
What problems is the product solving and how is that benefiting you?
Helping our teams stay organized
Sales Manager
What do you like best about the product?
I like how user-friendly it is and how the interface is very clean. I am able to pull report and set it up for my sales team so they are able to look for leads in a fast manner. I love the features such as task list, sequences, and queues!
What do you dislike about the product?
I wish I could get more granular in the reporting.
What problems is the product solving and how is that benefiting you?
It is solving how we use our CRM and managing our leads/customer from all aspects of the business. From Orders, customers service and growing an account.
amazing producto, easy to use
What do you like best about the product?
everything is a good product to enhance workflow
What do you dislike about the product?
i usually work with it and its a good app
What problems is the product solving and how is that benefiting you?
to ease workflow
Helpful and Convient
What do you like best about the product?
I can do everything from making notes, sending emails and stay up to date with my tasks.
What do you dislike about the product?
I wish they had keystroke shortcuts. To acces your task and emails without having to use the mouse for everything.
What problems is the product solving and how is that benefiting you?
I use the product to perform my work duties.
Hubspot has been very user friendly and easy to use
What do you like best about the product?
Very easy to navigate throughout Hubspot and stay organized
What do you dislike about the product?
It seems like for me and my colleagues and can be slow to load
What problems is the product solving and how is that benefiting you?
Keeps my clients very organized and easy to update each client as needed
Unparalleled CRM view
What do you like best about the product?
The HubSpot Service Hub makes the repetitive tasks in my day to day workflows seamless and easy. I can easily respond to clients by the click of a button instead of spending time copying and pasting. This allows me to be more productive and spend more time focusing on customizing client strategy. I use the HubSpot Service tools every day.
What do you dislike about the product?
Everything is helpful, nothing that I dislike as of this moment.
What problems is the product solving and how is that benefiting you?
Ensuring the highest level of accurate and quick customer responses to aid in my workflows.
Great for Ease of Use, but Integration Could Be Better
What do you like best about the product?
HubSpot has been a great tool for my company,it's incredibly easy to use, intuitive, and makes managing customer relationships and marketing efforts much more streamlined. The user interface is clean and simple, which really helps with onboarding new team members.
What do you dislike about the product?
My only real frustration is with the integration capabilities. I wish it worked more seamlessly with other systems we use. Some third-party connections require workarounds or don’t sync as smoothly as expected.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us streamline and centralize our customer support process. Before using it, we were juggling multiple inboxes and tracking customer inquiries manually, which often led to delayed responses or missed follow-ups. With Service Hub, we now have a ticketing system that keeps everything organized and ensures accountability across our team.
The knowledge base and automated workflows have also significantly reduced repetitive support tasks, allowing our team to focus more on high-value interactions. We’ve seen improvements in response time, customer satisfaction, and internal efficiency.
Overall, it’s benefiting us by providing a more professional and reliable support experience for our customers, while giving our team better visibility and tools to manage service operations effectively.
The knowledge base and automated workflows have also significantly reduced repetitive support tasks, allowing our team to focus more on high-value interactions. We’ve seen improvements in response time, customer satisfaction, and internal efficiency.
Overall, it’s benefiting us by providing a more professional and reliable support experience for our customers, while giving our team better visibility and tools to manage service operations effectively.
User friendly CRM
What do you like best about the product?
simple to use, keep track of contacts easily
What do you dislike about the product?
doesn't merge repeat registration automatically
What problems is the product solving and how is that benefiting you?
keeping track of vast amount of client contact all on one platform, track activities
I use it in a very limited capacity
What do you like best about the product?
I think it's pretty intuitive. I use the ticket system and knowledge base in my position and am able to navigate both with ease.
What do you dislike about the product?
In the Knowledge Base, the formatting in articles is cumbersome at times.
What problems is the product solving and how is that benefiting you?
n/a
Clunky and not intuitive to do anything quickly
What do you like best about the product?
Hub spot offers our organization a good way to review data and trends . It does a decent job of collecting names and information about contacts but contact duplication due to minor differences is hard to catch.
What do you dislike about the product?
It has a major spell check flaw where something to do with its AI interferers with various browsers native spell check. Often after clicking on a suggested correction it does not take or I find that I have to click and hold count to 5 then it will update the word. We reported this issues and got a response that they were not able to replicate. Seeing or adding cc and bcc is frustrating from the ticket window. And finding previous tickets from a customer to review is slow as one has to open and expand many boxes to read.
What problems is the product solving and how is that benefiting you?
We moved to this to track customers better, and it better than the last platform. But still limited if there are long responses or conversation.
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