Service Hub Enterprise
HubSpotReviews from AWS customer
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A great customer management tool
What do you like best about the product?
I really enjoy how HubSpot is user-friendly and helps me create tasks to follow- these keep me organized and creates a feeling to the customer that it is a fresh conversation
What do you dislike about the product?
I dislike that calls are hard to log- they take a lot of steps to create calls
What problems is the product solving and how is that benefiting you?
I have overcome issues with remembering who to contact and when I can see what we talked about last and trace back emails so that I have a reference point when talking to the customer
Hubspot lets me do my job to the best ability
What do you like best about the product?
I love the fact that you can just call right from hubspot and type notes at the same time. It saves me time instead of writing in a note book.
What do you dislike about the product?
For some reason my browser starts to slow down so I have to clear my cookies and cache at least once a day to make it fast again. Don't know if that is a hubspot issue or computer issue though.
What problems is the product solving and how is that benefiting you?
Some problems that I solve with hubspot is customers leaving reviews about a catering order they had. Gives me the opportunity to know what I need to know before I call them.
A user-friendly CRM
What do you like best about the product?
You can reach more customers and enjoy the amazing support from HubSpot.
What do you dislike about the product?
The way the back button works. It is not easy to save what you are working on and come back.
What problems is the product solving and how is that benefiting you?
Reaching the right customers. If you have a clean database, you can increase traction and engagement with customers.
Recommendations to others considering the product:
Profite de tout le soutien que HubSpot offre. Je pense que les services de soutien sont très sous-utilisés.
Great product and very easy to get up and running
What do you like best about the product?
The fact that our knowledge base (part of HubSpot Service Hub) is part of our website is invaluable. We utilize our knowledge base to work with prospective customers and also help existing customers.
What do you dislike about the product?
No dislikes of the product at all, we're able to do everything we need and our results speak for themselves.
What problems is the product solving and how is that benefiting you?
We wanted to be able to show our company as having some authority when it comes to our knowledge on the solution set we work with. The knowledge base in HubSpot service hub allows us to share information with the world and attract new customers who may have not heard from us previously. We find many repeat visitors who are now engaging with our service and sales team who found us through our knowledge base.
It's great
What do you like best about the product?
I really like the ease of ticketing and ticket monitoring.
What do you dislike about the product?
Really tough to say--the ticketing features are really robust.
What problems is the product solving and how is that benefiting you?
Really just customer support mostly. Centralizing operations is also extremely important.
Best CRM I Have Ever Used!
What do you like best about the product?
My favorite feature about HubSpot is associating contacts with tickets. I love that I can note the same thing in one spot, and have it noted in every single ticket so multiple different areas of the business can understand what is going on with a particular deal.
What do you dislike about the product?
There is some data that we cannot upload into HubSpot that is integral to operating our business. It is definitely a large ask, but understandable as to why that cannot be done.
What problems is the product solving and how is that benefiting you?
The problem we are solving for is not having team members be on the same page. Having information and communication brought to a single source and getting every person in the business easy access to this data is a huge benefit.
One Tool to Rule Them All
What do you like best about the product?
We currently use HubSpot Marketing, HubSpot Sales, and HubSpot Service and I love having one tool for everything. Our company is still relatively small (fewer than 20 employees), so there is a lot of overlap in our duties. We had been using one software for sales, one for marketing, one for ticketing/knowledge base articles, and one for surveys. It needlessly overcomplicating everything we were doing. We brought our CRM, sales, and marketing under HubSpot first, and then got Service Hub as soon as it was made available. It's simple, easy to use, easy to tweak, and best of all, everyone can see what tickets we are working on, what KB articles are getting the most attention, and what our customer loyalty surveys say.
One of my favorite things is that I can experiment with our surveys very easily. Not getting many clicks? Try a new color and/or location on the screen. Want to include a larger survey base? Add a new trigger. I can do the whole thing in less than 5 minutes without bugging any of our developers. (Note: We cannot send out emailed surveys, so all of our surveys are web-based within our platform.)
On a side note, HubSpot does customer success exceptionally well. Dan Sally was our account manager until he got a promotion and he was my all-time favorite account manager to work with since I started working more than a decade ago. He was friendly, professional, always responded quickly, and got us set up in no time.
One of my favorite things is that I can experiment with our surveys very easily. Not getting many clicks? Try a new color and/or location on the screen. Want to include a larger survey base? Add a new trigger. I can do the whole thing in less than 5 minutes without bugging any of our developers. (Note: We cannot send out emailed surveys, so all of our surveys are web-based within our platform.)
On a side note, HubSpot does customer success exceptionally well. Dan Sally was our account manager until he got a promotion and he was my all-time favorite account manager to work with since I started working more than a decade ago. He was friendly, professional, always responded quickly, and got us set up in no time.
What do you dislike about the product?
I do wish there was better tracking of web visitors. Unless the customer has previously visited the site and entered their email address for a survey or chat, they are essentially an Unknown Visitor. Luckily, I have other ways around that, but for those who do not, it could be difficult to follow up with unhappy customers.
What problems is the product solving and how is that benefiting you?
Business problems solved with HubSpot Service Hub:
1) Knowledge base articles or what we call a self-service help desk
2) Ticketing system for incoming technical support emails
3) Customer feedback surveys
4) Customer loyalty surveys
5) Customer satisfaction surveys
We have used HubSpot CRM, HubSpot Sales, HubSpot Marketing, and HubSpot Service Hub to simplify our sales, marketing, and customer success tasks, duties, and communication. It's wonderful to have one platform for all of the things we do and it has eased a lot of the frustration we have had particularly with the sales to customer success handoff. Now all the data and communication is in one place so CS can easily see all the communication with a customer prior to hand-off to CS and Sales can see all of the communication CS has had with a customer.
1) Knowledge base articles or what we call a self-service help desk
2) Ticketing system for incoming technical support emails
3) Customer feedback surveys
4) Customer loyalty surveys
5) Customer satisfaction surveys
We have used HubSpot CRM, HubSpot Sales, HubSpot Marketing, and HubSpot Service Hub to simplify our sales, marketing, and customer success tasks, duties, and communication. It's wonderful to have one platform for all of the things we do and it has eased a lot of the frustration we have had particularly with the sales to customer success handoff. Now all the data and communication is in one place so CS can easily see all the communication with a customer prior to hand-off to CS and Sales can see all of the communication CS has had with a customer.
The system works good and it is very organized.
What do you like best about the product?
I like how if Hub Spot is down, they sent a email explaining the issues and how soon it will be resolved. I also, like in the ticket part you can create different stages to help you stay on top of your tasks.
What do you dislike about the product?
To be honest, there is nothing bad I can say about Hub Spot!
What problems is the product solving and how is that benefiting you?
Helps me stay organized, helps me with follow up on my co-workers and customers, easy layout and efficient to use. I like how you can assign tasks to others, make notes and emails within that task.
A lot of information in one glance
What do you like best about the product?
I love the amount of information they are able to fit into one screen at first glance. The beta view is beautiful!!
What do you dislike about the product?
The workflow can be a little buggy. Sometimes tickets unsolve themselves, or the filters bug a little bit
What problems is the product solving and how is that benefiting you?
We use them as a support hub for our customers. The benefits for us would be the ability to see all the information on a ticket in one convenient place, and the ability to click on a contact within a ticket and see the chat/ticket history with that client.
Recommendations to others considering the product:
It is a great resource to help provide the best service possible to you and your customers!
User Friendly
What do you like best about the product?
I think the format for HubSpot is pretty user friendly. It is easy to use and has almost all the features that I need to keep track of my customer efficiently!
What do you dislike about the product?
I would love to have a suggestions/wish list feature so I could send in ideas that would make it better. I have some features that would really help me track customer data and growth that are currently not available.
What problems is the product solving and how is that benefiting you?
We are now able to better track customer data and inquiries and follow-up with them for efficiently and effectively.
Recommendations to others considering the product:
Play around and use as much data as possible right away so you are not back tracking later.
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