Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot User for Technical Support
What do you like best about the product?
Makes it easier to find tickets than using outlook emails and we used to archive them so much better
What do you dislike about the product?
Can't forward messages with attachments. Also if a customer is already in the system it won't generate a ticket using our form.
What problems is the product solving and how is that benefiting you?
Will help you with common issues.
Recommendations to others considering the product:
It is different than using outlook but reporting and finding tickets are better than emails.
Hubspot Service Hub A great place to be
What do you like best about the product?
Ease of use. Clean layout making it easy to populate fields with information. Very flexible with a lot of useful features.
What do you dislike about the product?
The popups show to fast when you hover over a title
What problems is the product solving and how is that benefiting you?
Customer opportunities with our Software. Easy to locate historical cases, allows me to provide solutions quickly.
Recommendations to others considering the product:
Consider using for sure
Effective Tool for ticketing
What do you like best about the product?
The chat feature and that I am able to convert them to tickets with ease
What do you dislike about the product?
The long ticket numbers. Sometimes when you're in house a 5 digit ticket number is much easier when you're asking a co-worker to review something for you. In hubspot I have to go to the ticket open it and copy and paste to my team member
What problems is the product solving and how is that benefiting you?
Having transparency in our support department
Recommendations to others considering the product:
A great tool to stream-line the customer support process
Best Website for Service Hubs
What do you like best about the product?
It is simple, very customizable, well laid out and loads fast. Tickets are easily found for reference and its wonderful how everyone in each section of our company can see the same info!
What do you dislike about the product?
It will go down occasionally. Weve had maybe a handful of crashes since we switched over almost six months ago. really not bad considering how much we do.
What problems is the product solving and how is that benefiting you?
We solve basic and in depth IT support issues.
Great CRM tracking tool
What do you like best about the product?
I love how hubspot is easy to navigate and input information for sales and service tracking as well as new business lead generation.
What do you dislike about the product?
Hubspot has a lot of repeat tabs with finding information.
What problems is the product solving and how is that benefiting you?
The tool to track new business leads is very effective and it makes tracking progress for yourself and your team very efficient.
Recommendations to others considering the product:
Hubspot is a great easy to use tool
Best Inbound Channel Tool
What do you like best about the product?
The platform is easy to use and marketing driven with a smart approach towards inbound strategy. A must!
What do you dislike about the product?
No multilingual knowledge database. A must for global services.
What problems is the product solving and how is that benefiting you?
Marketing Strategy - Customer Service and Sales workflows
Exceptional Customer Service
What do you like best about the product?
It's amazing to know that no matter what issues we have, the Hubspot team always comes through with a solution and quite quickly as well. And the user guides and articles along with the community service hub is super helpful as there are many perspective solutions from different users.
What do you dislike about the product?
Do not dislike anything in particular...
What problems is the product solving and how is that benefiting you?
That it is easier to solve issues or being stuck using Hubspot service hub
Recommendations to others considering the product:
It's a highly efficient CRM tool that we are currently using. I particularly like that it supports all aspects of your business from setting up blogs, to email templates, sales, marketing.
So far okay, could be more intuitive. For some reason my buttons in HS are different.
What do you like best about the product?
All in one place, see history with customer, etc.
What do you dislike about the product?
That contact cannot be on more sequences at one time
What problems is the product solving and how is that benefiting you?
time saving
Hubspot Service hub review
What do you like best about the product?
The email templates and snippets are very handy.
What do you dislike about the product?
The ticket quick view is limited. We should be able to see or scroll down easily all the ticket of the lead selected.
What problems is the product solving and how is that benefiting you?
Product fulfillment. Our product (books) needs customer's input and files before we can start working on them.
With Hubspot, we are able to create a ticket, send automated emails and most importantly, schedule task to make sure our members are reminded of the books that they have paid for.
The system in place is a tremendous improvement from our previous process prior to implementing hubspot.
With Hubspot, we are able to create a ticket, send automated emails and most importantly, schedule task to make sure our members are reminded of the books that they have paid for.
The system in place is a tremendous improvement from our previous process prior to implementing hubspot.
Recommendations to others considering the product:
pls let us view all tickets
an excellent service
What do you like best about the product?
I really love how simple, yet efficient HubSpot is for connecting with clients.
What do you dislike about the product?
I wish it was integrated with calling services other than Aircall
What problems is the product solving and how is that benefiting you?
It has impacted our work by giving our customer service agents a clean interface with ways to customize to fit our specific needs.
Recommendations to others considering the product:
Switch to HubSpot from whatever you're using if you'd like a more efficient way to communicate with your clients!
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