Service Hub Enterprise
HubSpotReviews from AWS customer
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Never Be In the Dark!
What do you like best about the product?
Knowing that I can use my hubspot tools to stay active in my communication with our customers is wonderful. I am constantly able to track how my customers are doing. Also when I have questions myself I can quickly reach out to hubspot and get a response from them. This is truly the best system to use and our team loves it.
What do you dislike about the product?
I can't really think of any dislikes even when I am looking for something most of the time Hubspot offers it.
What problems is the product solving and how is that benefiting you?
We are able to keep track of all customers even if they choose not to use our services we can remarket to them. This has helped us to see how we are doing with communication.
A fledging product with real potential
What do you like best about the product?
As a loyal HubSpot user, it's great to be able to offer clients a full sales and marketing ecosystem within the same platform
What do you dislike about the product?
There have been some teething issues I've come across that I believe are down to the emerging nature of the platform - given time, I hope that the HubSpot team can address these.
What problems is the product solving and how is that benefiting you?
We work with a large retail client who rely heavily on customer service and visibility over complex ticket pipelines
Good experience for customer success
What do you like best about the product?
There are a lot of people willing to help you during the time you are new in Hubspot. The best is that inside Hubspot there are our client's contacts, the emails Marketing sends, the tickets we receive, the campaigns we use and the workflows, so you do not need to use different platforms to track the things other teams are doing.
It's really easy to use and understand meanwhile you can do a lot of things.
It's really easy to use and understand meanwhile you can do a lot of things.
What do you dislike about the product?
Two people can´t work at the same time in a campaign, so if you need to check something your coworker did, he must close the draft for you to edit.
Also, there's no easy way to connect deals to HubSpot properties
Also, there's no easy way to connect deals to HubSpot properties
What problems is the product solving and how is that benefiting you?
Time response is going down so that makes our customers happy.
The other areas make aware of the relevance of Customer success is a big benefit for us mainly because we work in 2 different offices with the teams divided, Hubspot has helped us to work as 1 office
The other areas make aware of the relevance of Customer success is a big benefit for us mainly because we work in 2 different offices with the teams divided, Hubspot has helped us to work as 1 office
HubSpot Ticketing Tool
What do you like best about the product?
The HubSpot ticketing tool is great. Any one who emails are sales department, if its a queries or a complaint I can pop straight into a cue, designate an owner and make sure no one is missed. Then monitor it until resolved. If it's someone asking for a quote, there is an easy button on the side to turn into a deal and close the query straight away.
What do you dislike about the product?
It can be quite daunting to see the amount of tickets when it is a small team. Maybe keep filtered by month.
What problems is the product solving and how is that benefiting you?
No customer can be forgotten about, no need to pop a red flag on emails.
Hubspot Experience Review
What do you like best about the product?
I love the reporting side of it, very informative in which assists exceptionally well with the role I am in. Also, very user friendly so makes life a lot easier than other websites I have previously used
What do you dislike about the product?
Nothing at all, everything has worked perfectly
What problems is the product solving and how is that benefiting you?
None!!
Really good tool to track customer contact information and recent actions
What do you like best about the product?
The CRM function and custom fields are great to stay in touch with our customer and to track most recent actions. Also, the options to manage all contact information are pretty useful.
What do you dislike about the product?
I don't like that every user has its own settings, there should be an option to set some defaults coming from the server. Emails are automatically assigned to various other entities. Emails are repeating in tickets, somehow stacked very weird.
What problems is the product solving and how is that benefiting you?
We had to get rid of a self developed customer support tool and started using tickets.
Great Product
What do you like best about the product?
I like the ticketing process. It is very easy to use and makes keeping track of them extremely easy. I also like that I can easily assign tasks to other colleagues in a few clicks. The reporting capability is great as well.
What do you dislike about the product?
I would like to see an easier way to get contact information in a business card format so that I could easily copy and paste it if I needed to.
What problems is the product solving and how is that benefiting you?
I am using Service Hub to keep track of tickets and also assign tickets to service people.
Hubspot Service Automation and Efficiency
What do you like best about the product?
We are just scratching the surface, however the workflow automation and reporting has instantly provided value, and has us excited regarding future potential.
What do you dislike about the product?
Our business revolves around confidential information, which is not allowed in Hubspot per the current terms and conditions.
What problems is the product solving and how is that benefiting you?
We currently use it for the hand-off from Sales to Implementation, tracking/measurements in Implementation, scheduling Demos and Trainings, as well as workflow automation and feedback survey delivery for both Implementation and Training. The dashboard reporting is great. With the click of a button, I can see everything I need regarding current and historical activity for these functions.
Recommendations to others considering the product:
Check it out. It's got a ton of potential.
great entry point if you already use Hubspot
What do you like best about the product?
It is really easy to structure and begin to write articles in a very simple and easy to use interface
What do you dislike about the product?
It is really hard to get custom. if you want to match the knowledge center with more advanced branding this is very complicated. Also, the simplicity really holds you back when you want to start adding images, thumbnails or anything clickable. The interface is a little like the good old Paper clip days of microsoft word where adding images would change the whole formating
What problems is the product solving and how is that benefiting you?
We are using the knoweldge center for our technical documentation for our customers - which works really well.
We also use it for our partner portal to share documents - this is not so ideal as we cannot include forms or custom page design
We also use it for our partner portal to share documents - this is not so ideal as we cannot include forms or custom page design
Hubspot Service Hub review
What do you like best about the product?
I think HubSpot gives a really good solution for getting feedback from users via surveys and NPS score.
In one day implementation, it gave a us the ability to get valuable feedback from our customers without the need to integrate new software. More ever we keep everything connected to our CRM so we can make smarter decisions. In general, what I do like in Hubspot is the pricing, training/product eduction is amazing, easy to implement and grow usage of the product, does the job if you're starting. One of the strongest arguments to use HubSpot service hub is that it's connected to all the other services that ask you will need as a company, like, marketing automation, sales management, email automation, landing pages, CRM, service. so you can have a one stop shop to handle customer relationship
In one day implementation, it gave a us the ability to get valuable feedback from our customers without the need to integrate new software. More ever we keep everything connected to our CRM so we can make smarter decisions. In general, what I do like in Hubspot is the pricing, training/product eduction is amazing, easy to implement and grow usage of the product, does the job if you're starting. One of the strongest arguments to use HubSpot service hub is that it's connected to all the other services that ask you will need as a company, like, marketing automation, sales management, email automation, landing pages, CRM, service. so you can have a one stop shop to handle customer relationship
What do you dislike about the product?
For the feedback tools - it's not a very robust tool if you compare it to dedicated NPS tools. but I think it does the basic stuff. I guess that in the future we will move to a dedicated tool.
Hubspot service is not the best I will argue that they need to improve more and give better service (and faster). I am sure that they can do a better job for their customers.
Hubspot service is not the best I will argue that they need to improve more and give better service (and faster). I am sure that they can do a better job for their customers.
What problems is the product solving and how is that benefiting you?
For me as a growth manager mainly getting feedback from our customers.
Recommendations to others considering the product:
If you're starting with user feedback that the right product - if not look for a dedicated solution
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