Service Hub Enterprise
HubSpotReviews from AWS customer
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Almost Perfect!
What do you like best about the product?
The formatting of the help center articles is very easy to use. I enjoy the tickets board, the group inbox, snippets are good. I like being able to see who has changed what. Quick assignment to others and then they get a notification or email about it. I don't have to keep nagging or asking if someone is following a case or completing their task. Especially with customer success, needing to know everyone's situation and internal backstory before reaching out and maintaining engagement, need to know what issues they are having and how is solving what.
What do you dislike about the product?
I wish I could schedule the publication of some articles. Generally with ticket and profiles it seems like lots of fields overlap or share the same purpose, causing some confusion when consolidating data. Would be so cool to quick edit/format the Reports or views (kind of like excel) without needing to export everytime. Tickets take too long to make. sometimes we have very small issues we want to auto track instead of manually making a ticket for each
What problems is the product solving and how is that benefiting you?
Having all of our company info in one place, for future employees, and we can collaborate and organize cases as a team. Increased accountability of each person using it. Our tool specifically can be quite hard to understand to the layman who may not understand data or technology, but we need them to use our product by explaining it thoroughly. It is a lot of responsibility on us to make sure we come up with help center articles that are easy to follow, that exist for every situation or obstacle they may face.
Recommendations to others considering the product:
Set up a crash course training to learn everything at once, instead of as you go, it could be frustrating to know something exists already once youre crossing the proverbial bridge
Great tool to bring everything under one roof!
What do you like best about the product?
We really like the workflows to help our customer service reps get their work done quickly and efficiently. We also really think HubSpot brings all our users together in one unified experience to reach our customers.
What do you dislike about the product?
We didn't like how out of the box there was not much to work with. A lot of the service workflows had to be custom built by us, but that was a learning experience.
What problems is the product solving and how is that benefiting you?
We are solving the issue of using multiple tools to get the same job done. We are realising that we can reach our customers proactively about any issues from the distribution to the delivery of our hampers to customers with a unified approach.
Recommendations to others considering the product:
Make sure you are ready to implement workflows with their fantastic support team.
Be open to work differently to other help desk software.
Be open to work differently to other help desk software.
Awesome software with a lot of possibilities.
What do you like best about the product?
The way the software and especially the dashboard are organized is super.The way the software and especially the dashboard are organized is super.The way the software and especially the dashboard are organized is super.
What do you dislike about the product?
Nu issues at the moment. The software works excellent. Nu issues at the moment. The software works excellent.Nu issues at the moment. The software works excellent.Nu issues at the moment. The software works excellent.Nu issues at the moment. The software works excellent.Nu issues at the moment. The software works excellent.Nu issues at the moment. The software works excellent.Nu issues at the moment. The software works excellent.Nu issues at the moment. The software works excellent.
What problems is the product solving and how is that benefiting you?
We organize our workflows with this. This helps us to make out communication with the different shareholfers much more efficient, This helps us to make out communication with the different shareholfers much more efficient. This helps us to make out communication with the different shareholfers much more efficient.This helps us to make out communication with the different shareholfers much more efficient.This helps us to make out communication with the different shareholfers much more efficient.This helps us to make out communication with the different shareholfers much more efficient.This helps us to make out communication with the different shareholfers much more efficient.This helps us to make out communication with the different shareholfers much more efficient.This helps us to make out communication with the different shareholfers much more efficient.This helps us to make out communication with the different shareholfers much more efficient.This helps us to make out communication with the different shareholfers much more efficient.This helps us to make out communication with the different shareholfers much more efficient.
Customer service is quick but services need to improve. Need more functionalities.
What do you like best about the product?
Customer service is quick! You get a response usually within 5 minutes.
What do you dislike about the product?
Lack of enough functionalities. HS takes a long time to implement new functionalities and severe lack of it - even easy to implement/simple ones that are necessary for a company to perform.
What problems is the product solving and how is that benefiting you?
We use it mainly use it for Data analysis/Automation.
Recommendations to others considering the product:
It is good for a medium-sized company to use it as an automation tool and the customer service is good. BUT in terms of functionalities, there is a long way to go and you may have to sometime end up buying other providers wherein HS could have provided that. HubSpot is also a bit slow in implementing new features. Keep these in mind.
The perfect suite for growth hacking
What do you like best about the product?
Automation and data analysis helps to achieve every goal that we set, cooperating through all the aspects of our company.
What do you dislike about the product?
The inability to plan Instagram Stories and carousels post and the complexity of creating funnels with custom properties.
What problems is the product solving and how is that benefiting you?
It solves all the digital marketing management, from socials to blog posting to growth strategy.
360 View of contacts activity
What do you like best about the product?
We are able to track a contact's history and engagement with us, along with tickets to their issues and their requests. We are able to have a constant engagement with our contacts and see it reflected on the tickets and their personal views. We have also implemented ticket automations through different stages, so now we can automate certain replies based on the ticket stage, saving us a lot of time.
What do you dislike about the product?
Integration with the conversations inbox still needs work. Form submissions are hard to track and not all the information is visible on the ticket view. Automatic ticket creation has to be set up carefully or else ticket bloating is assured and the pipelines pretty much go bonkers. The information displayed on the grid view of the tickets can be improved. The views of contacts, companies, tickets, and deals are very similar.
What problems is the product solving and how is that benefiting you?
Customer Support, requests for product insights. We are now able to see customers engagement over time and also get data on overall issues that may present to multiple users. We also are able to get aggregate data analytics and insights on our tickets and our customer success teams.
I wish every tutorial and service provider took a lesson from Hubspot
What do you like best about the product?
The feedback was excellent. I also am a fan of the personalities.
What do you dislike about the product?
I was very satisfied with my experience.
What problems is the product solving and how is that benefiting you?
Hubspot hub has helped me prioritize my projects with ease.
Recommendations to others considering the product:
Possibly.
HubSpot Service Hub
What do you like best about the product?
It is user friendly and has all the option for editing and adding extra features- videos, photos etc
What do you dislike about the product?
It has a lot of stages and categories that need to be updated
What problems is the product solving and how is that benefiting you?
The need for a knowledge source for customers without a person that needs to answer it
Recommendations to others considering the product:
scheduled email, option to cancel email when sent, automatic reply,
I think most features are on the road map but should be applied.
I think most features are on the road map but should be applied.
Work in progress product that is improving every day
What do you like best about the product?
We use HubSpot for everything (Marketing, Sales, and Service). Having all of these systems integrated together makes life a lot easier. Their conversations area is also very clean and easy to use. Their ticketing system is intuitive and has simplified the workflow for our team. Overall, it's easier than Salesforce and more robust than anything else.
What do you dislike about the product?
The mobile app is really weak for Service Hub. You can't make comments and it's hard to get to. They also lack a handful of features that others like Intercom have including consistently being able to see if someone else is commenting. Just a bunch of little quirks here and there that could be cleaned up.
Help Center isn't the best, but it's highly functional. HubSpot does everything adequately, but is better in some areas than others.
Help Center isn't the best, but it's highly functional. HubSpot does everything adequately, but is better in some areas than others.
What problems is the product solving and how is that benefiting you?
We use HubSpot Service to respond to our inbound customer support requests and manage all of our customer communications. We've used Workflows extensively too to automate many things that has saved us a lot of time.
Hubspot Service Hub
What do you like best about the product?
The breadth and ready availability of their service offerings via their Hub interface
What do you dislike about the product?
As a go-to for me, I didn't have anything I personally disliked about this service as a whole
What problems is the product solving and how is that benefiting you?
Troubleshooting issues that may arise when using Hubspot as a service/platform
Recommendations to others considering the product:
Looking at this from a whole standpoint, this is a good and helpful software platform overall
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