Service Hub Enterprise
HubSpotReviews from AWS customer
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Hubspot knowledge base
What do you like best about the product?
It hooks up with SEO, really easy to use, makes the business look professional
What do you dislike about the product?
More design options would be beneficial.
What problems is the product solving and how is that benefiting you?
Our service & industry comes with many FAQs, the knowledge base helps us answer them
HubSpot Positive Experience
What do you like best about the product?
It is extremely easy to use and has many helpful tools. I had never used a platform like HubSpot before and it was very easy to pick up. I had no trouble using it and we have never had any problems with it. It is very easy to stay organized and manage all of your contacts. We have many contacts, so that is a very important feature. My favorite feature in HubSpot are the Playbooks. It allows us to easily review company policies and answer any questions that we may have. I also enjoy the dashboard feature where we can see our progress and view metrics. The filters on the contacts page allow you to sort through your contacts and get a more detailed few of the kind of people you are speaking with.
What do you dislike about the product?
I have not found anything that I dislike. It has all of the features that I require. The only place that I could see room for improvement is the mobile application. The mobile app is a little bit difficult to use and does not have as many features. I do not find this to be a huge issue because I mostly use it on my phone, but I could see how it could be an issue for some people.
What problems is the product solving and how is that benefiting you?
It helps better organize client data and allows us to easily view metrics.
Recommendations to others considering the product:
I would definitely recommend HubSpot to anyone that is looking for a way to organize contacts and keep track of important customer data.
Really good and helpful tool
What do you like best about the product?
I really like the analytics tools. The reports you can build are really good, and they've thought of pretty much everything.
What do you dislike about the product?
The only downside is, they've not thought of absolutely everything when it comes to reports and it can be quite hard or not possible to create your own reports. It would be good to be able to do more cross-object reports based, eg Tickets Created vs Knowledge Base views.
What problems is the product solving and how is that benefiting you?
Sometimes I find myself getting frustrated because I think Hubspot doesn't have the functionality for something, and then I'll discover how to do it after searching it in their Knowledge Base or just figuring it out by having a play around. I think a tour of the different elements of Service Hub would be good, or even if you were on a certain page and having trouble, there'd be an option to book a call with someone at Hubspot that specializes on that area of Hubspot.
I keep discovering new benefits, again, just by playing around with it. Quite honestly, I didn't like Hubspot massively when I first started using it, but this is simply because I didn't know how to use it, and the more I use it and the more I learn, the more I realize what an excellent tool it is and how helpful it is in my day-to-day.
I keep discovering new benefits, again, just by playing around with it. Quite honestly, I didn't like Hubspot massively when I first started using it, but this is simply because I didn't know how to use it, and the more I use it and the more I learn, the more I realize what an excellent tool it is and how helpful it is in my day-to-day.
Quick response but not always the best solution offered
What do you like best about the product?
I appreciated the quick response by the support member
What do you dislike about the product?
The solution that was offered was not what I was looking for
What problems is the product solving and how is that benefiting you?
Better ways to communicate with clients
Great Service!
What do you like best about the product?
I like that all the help desk tools are right where I can see them. Everything is extremely user friendly!
What do you dislike about the product?
There is a learning curve and multiple ways to do certain things within the service desk application. However, it's a matter of figuring out what works best for you!
What problems is the product solving and how is that benefiting you?
Streamlining an entire process, keeping up with emails, templates and canned response emails
Great software to use and helps to streamline our Company work
What do you like best about the product?
I like that everything is tracked and stored all in one place, I know exactly where to go to find the information needed.
What do you dislike about the product?
It is sometimes not always the most user friendly and can take a while to learn all the ins and outs of the program.
What problems is the product solving and how is that benefiting you?
Being able to track emails, track our business metrics and customer nps has been a huge benefit.
Recommendations to others considering the product:
Great tool to keep everything in one place and very user-friendly. I would recommend setting up as many of the features as possible right away.
Easy to use KB that could use more customization
What do you like best about the product?
Managing and creating categories and articles is really easy. I love that images are all stored in a central place and embedding videos is really simple. The insights on what clients have searched have been a big help and I like the subtitles and tagging feature.
What do you dislike about the product?
I wish there was CSS editing available. The sticky header of the KB can't be changed and takes up a big chunk of the page.
The knowledge base search doesn't work for us because we can't disable the live chat. We're B2B, so end users contact their software admin within their own organization for help. It's only the admins contacting us for support. We use a chatbot instead, but it would so be so helpful to have a widget that could just offer contextual in-app help articles similar to Zendesk, HelpScout, Elev.io, etc.
The knowledge base search doesn't work for us because we can't disable the live chat. We're B2B, so end users contact their software admin within their own organization for help. It's only the admins contacting us for support. We use a chatbot instead, but it would so be so helpful to have a widget that could just offer contextual in-app help articles similar to Zendesk, HelpScout, Elev.io, etc.
What problems is the product solving and how is that benefiting you?
We're answering FAQs and offering guides that are easy to link to because our KB, support tickets, website, etc. are all in the same system.
Hubspot has proven to be user friendly and an efficient way for us to communicate with our users.
What do you like best about the product?
I love being able to have access to the Reports Dashboard. Working in customer support, the reports dashboard allows us to see our progress with tickets, customer satisfaction, and areas of opportunity so we can continue to better serve our customers!
What do you dislike about the product?
The Merge ticket feature could be more user friendly
What problems is the product solving and how is that benefiting you?
Hubspot gives my company the tools to communicate with our users in order for them to best utilize our platform. We are able to help our users troubleshoot technical issues they are facing when working with our platform.
Hubspot review
What do you like best about the product?
The most helpful thing about hubspot service hub is that it is easy to use.
What do you dislike about the product?
The least helpful thing about hubspot service hub is that it is difficult to build automatic work flows.
What problems is the product solving and how is that benefiting you?
With hubspot service hub we are managing support, marketing, and a bit of sales.
Straightforward to set up and get going
What do you like best about the product?
The ease of setting up service hub was great. HubSpot service hub made it easy to set up everything related to ticketing, chat, the knowledge base, and more. It was extremely intuitive to figure it all out on our own. Plus, whenever we needed help a HS representative was always standing by on chat to answer any of our questions.
What do you dislike about the product?
What was problematic for us with the HubSpot service hub were the product limitations. Because it is a fairly new offering, it was evident that some key features were missing for our team.
What problems is the product solving and how is that benefiting you?
Prior to HubSpot, we didn't have a knowledge base at all. HubSpot has allowed us to quickly and effectively get a knowledge base up and running. We also were dissatisfied with the live chat system we used before HubSpot, and HubSpot's chat allowed us to simply and streamline our chat processes.
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