Service Hub Enterprise
HubSpotReviews from AWS customer
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it makes my job easier and more agile on a daily basis, without it, the company's CRM was crazy!
What do you like best about the product?
how we managed to sync calls, emails, chats and meetings in one place
What do you dislike about the product?
the contact screens, company and tickets may have a different sign or colors to assist in different visualization for each type and not to be confused
What problems is the product solving and how is that benefiting you?
solved the problem by unifying company customer information
My HubSpot Experience
What do you like best about the product?
I use HubSpot for almost two years and i realized that it improved itself a lot and it doesn't stop improving. There is a huge progress about workflow and it reduced to need other integration programs.
What do you dislike about the product?
Lists are not able to capture history of contacts if they are merged. It considers actions after merge is done and for this reason some of the contacts don't show up on my lists. It would be great if HubSpot find a solution regarding this.
What problems is the product solving and how is that benefiting you?
I can measure my team performance with Hubspot reports and i am always aligned with notifications. If you want your team not to miss anything regarding customer actions HubSpot is true place, it provides us many opportunities. Also new features save my time. I don't consume much more time creating same steps in same workflows. I can clone or move them with "go to action".
Recommendations to others considering the product:
I recommend other users to explore new features that Hubspot provides us. They're amazing. Don't delay trying new updates.
Very friendly and in the moment service
What do you like best about the product?
The fact that you can start a chat when you have a question. They are able to help you right away and guide you through the process. You can then try to fix it on your own and once another question on that subject arises, you can open the chat again.
Moreover, the people engaging in these service chats are very friendly.
Moreover, the people engaging in these service chats are very friendly.
What do you dislike about the product?
Sometimes, due to connection errors, the Hubspot team is not able to respond well to questions.
What problems is the product solving and how is that benefiting you?
I had a complex question regarding creating a new property. To be able to fill that property I had to create two new workflows and another property. The Hubspot team was able to help me create them all, and now we have instant view of the amount of tickets people send us and the CES they are giving us.
Recommendations to others considering the product:
They are very friendly and helpfull, so I definitely advise you to use their support!
HubSpot makes life easy!
What do you like best about the product?
HubSpot is extremely user friendly and has everything I need to do my job in an efficient manner.
What do you dislike about the product?
I would like to be able to personalise my interface colours just for myself.
What problems is the product solving and how is that benefiting you?
Customer related issues in regards to the real estate industry
Recommendations to others considering the product:
yes I would!
Hubspot has the most sufficient tools for all areas of a business.
What do you like best about the product?
Being able to create templates that has sophisticated tools to add the contact and attachments.
Deals! this is awesome, our teams are able to manage their deals and see the value in it.
Deals! this is awesome, our teams are able to manage their deals and see the value in it.
What do you dislike about the product?
Not being able to link deals to tickets, adding deals our content acquisition tickets.
What problems is the product solving and how is that benefiting you?
I do not have any issues at the moment. The issues I have raised were dealt with professionally and have been followed up on.
Recommendations to others considering the product:
I would highly recommend Hubspot to anyone as I believe that it can help your business kick off. It has helpful tools and analytics to help segment the focus of different areas in the business.
it is very nice to view complete detail on a single product
What do you like best about the product?
it have pipeline according to process to filter the tickets
What do you dislike about the product?
GUI icons are very large and user working space is very less
What problems is the product solving and how is that benefiting you?
Client call track and life cycle of a ticket
Understanding our customers better
What do you like best about the product?
I like that we can gain meaningful insights from our customers on their experience and then action them accordingly. All of this information is saved to their profile so everyone can track progress.
What do you dislike about the product?
I dislike that customers can leave a negative/neutral CSAT without commentary.
What problems is the product solving and how is that benefiting you?
As above.
Recommendations to others considering the product:
Give it a go!
Game Changer!!
What do you like best about the product?
all the tools used for automation and feedback
What do you dislike about the product?
That you cannot customize the survey reviews for responses other than 1-10 or happy/neutral or sad face.
What problems is the product solving and how is that benefiting you?
What our clients like and dislike about our service and how we can improve
Recommendations to others considering the product:
Do it, you wont regret it, take the time to learn the product!
The Helper's Secret Tool
What do you like best about the product?
As a SuperAdmin to our HubSpot Account, there are a lot of unique situations that get thrown my way from our internal users. Having a resource that will help answer my questions and brainstorm ways to make the tool more effective is so valuable.
What do you dislike about the product?
Sometimes chat is not always available. However, there is always the option to email or receive a phone call. I just prefer chat because its quick, easy, and interactive.
What problems is the product solving and how is that benefiting you?
Most of my questions are around the capabilities of workflows or just the tool in general. Most of the time, the HubSpot chatter is able to point me in the right direction or make a suggestion based on what I need to achieve. I have even had someone make a custom video of their screen to show me how to create something. I was amazed at their level of support. Thing brings tons of benefits to me. I am able to take their fast response and then take that knowledge back to my team. That is what I appreciate most!
Hubspot truly does it all
What do you like best about the product?
How much it can do and how helpful it is. They have so many cool features and a ton of learning tools to help almost anyone in almost any industry.
What do you dislike about the product?
Occasionally their support team is a little on the slow side answering questions, but it's really not bad at all.
What problems is the product solving and how is that benefiting you?
Contact management is so simple, and creating and maintaining our website has never been easier.
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