Service Hub Enterprise
HubSpotReviews from AWS customer
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Great platform for your team, everyone would easily like it, and user-friendly!
What do you like best about the product?
It's easier to work with your colleagues and manage tasks for your team. Goodbye spreadsheet as everything can be managed inside Hubspot. Emails, tasks, tickets are easily accessible per client or contact. Marketing and projects can also be set for everyone in the organization to access. Most of all, Hubspot is user-friendly, it's not hard to train your colleague on using this.
What do you dislike about the product?
If there's one thing I think needs improvement it's when working on tickets. Every time there are new replies, the ticket doesn't go on top of the list so you don't easily see if someone replied. It would be convenient if you see those who have recent replies on top regardless of when the ticket is created.
What problems is the product solving and how is that benefiting you?
We're solving clients' schedules for private and group classes. Given that you can associate any new tickets or emails to a contact it's easier to track the history of conversation you had with the client.
Streamlined to Perfection
What do you like best about the product?
The best part of the service hub has been the collaboration between teams and team members it allows, as all of our staff can view the service hub tickets and immediately know what art of the process it is at.
What do you dislike about the product?
It does create additional notifications (and email notifications) which can quickly clog up your inbox and make you lose track of the actual ticket.
What problems is the product solving and how is that benefiting you?
We are currently solving any client issues with the ticketing system, from billing requests to major admin changes.
As I mentioned, it allows us all to collaborate on the tickets and see exactly what stage we are at within the process at a glance.
As I mentioned, it allows us all to collaborate on the tickets and see exactly what stage we are at within the process at a glance.
Recommendations to others considering the product:
Have an email filing system in place which automatically files away any HubSpot service emails. As with more staff working on more tickets, you will soon have hundreds and hundreds of emails from a single month.
Mostly positive and good experiences
What do you like best about the product?
It makes things easy to keep track of when I have responded to tickets and ones that I need to follow up on.
What do you dislike about the product?
It lags a lot and there are issues with tickets automatically moving when I havent touched them.
What problems is the product solving and how is that benefiting you?
It helps keep track of all our business emails from clients and helps with shortcuts
Overall positive experience after 6 months of use
What do you like best about the product?
Clean & easy way to organize client information and interactions. There are many tools at your disposal to streamline processes.
What do you dislike about the product?
Focuses a bit more on sales, not service. I would like to see more training modules focused on service. A few minor product improvements could be made for greater ease of use.
What problems is the product solving and how is that benefiting you?
I’m able to monitor all activity of the clients I interact with, and provide them with relevant and timely feedback. It’s very easy to track KPI’s. All documentation is easily stored and kept in each member’s profile, for ease of retrieval for either myself or a colleague.
Best CRM I have ever used!
What do you like best about the product?
I love the ease of use. The UX & UI is amazing .
What do you dislike about the product?
There really isn't anything that I can think of.
What problems is the product solving and how is that benefiting you?
Everyone stays on the same page, from Sales to Onboarding all the way through Support.
Recommendations to others considering the product:
None
Best CRM Software
What do you like best about the product?
- User data visibility
- Customer or company data visibility
- Automation!
- Workflows
- Customer or company data visibility
- Automation!
- Workflows
What do you dislike about the product?
- The default projects or info which makes HubSpot too busy or clustered of unneeded information.
- Sometimes I feel like HubSpot support can do more than just sending articles to read.
- I am also not sure if it's timezone differences or what, when I want to chat to support they usually unavailable.
- Sometimes I feel like HubSpot support can do more than just sending articles to read.
- I am also not sure if it's timezone differences or what, when I want to chat to support they usually unavailable.
What problems is the product solving and how is that benefiting you?
- The ability to have all my data in one place.
- The ability to my personalised dashboards.
- The ability to track data and connect HubSpot via API with other softwares.
- The ability to my personalised dashboards.
- The ability to track data and connect HubSpot via API with other softwares.
Recommendations to others considering the product:
HubSpot is more than a CRM tool. The software helps us to manage big data and present it on personalised dashboard for better understanding. Essentially this helps the business to better understand both the product and customers which in return help the company to make better decisions for the near future.
Excellent tool for communication and management
What do you like best about the product?
Hubspot's apps for both Gmail and Slack make it very easy to keep track of my work. The fully customizable panels it has allow me to be more productive and keep track of my work on real time.
What do you dislike about the product?
I would like to have multiple views for each panel open at the same time.
What problems is the product solving and how is that benefiting you?
All types of issues. Hubspot allows me to establish direct contact with the clients and makes it easy to share text and files, as well as feedback.
pretty decent, wish i could duplicate tickets
What do you like best about the product?
I really like the kanban board layout for ticket viewing
What do you dislike about the product?
I really really wish i could duplicate tickets
What problems is the product solving and how is that benefiting you?
solving customers tickets, its pretty easy to use
Recommendations to others considering the product:
Give it a try
Hubspot makes is amazingly easy to manage all the support needs for my company!!!!
What do you like best about the product?
I love that you can change your layout to however it works best for you. I love the Kanban layout best. It allows me to perfect way to stay on top of all my incoming emails.
What do you dislike about the product?
I am not a fan of the mass inbox, I have to scroll through all incoming emails to pull all the ones that the markers missed.
What problems is the product solving and how is that benefiting you?
I am a one-man support team that uses hubspot to keep up on on all our incoming questions and concerns.
HubSpot is cohesive and user-friendly.
What do you like best about the product?
I like that HubSpot has many features that can easily be used across several different departments.
What do you dislike about the product?
I wish we could see the email address that a contact is emailing from instead of their contact name. It would be helpful for users who have several emails listed with us in their contact.
What problems is the product solving and how is that benefiting you?
We are helping customers solve several different problems and answering inquiries. It is beneficial to see when users have clicked links and opened emails.
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