Service Hub Enterprise
HubSpotReviews from AWS customer
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HubSpot is a one-stop shop!
What do you like best about the product?
My favorite features are the Knowledge Base and HubSpot Academy. You can create support material for your business and learn how to improve all in one place!
What do you dislike about the product?
HubSpot could expand on Knowledge Base Insights. I love seeing how our customers are using our content.
What problems is the product solving and how is that benefiting you?
With the HubSpot Service Hub our customers are learning to self-service themselves! With the tools available for them to understand our platform, they are able to answer their own questions, without having to use our help line as often.
Recommendations to others considering the product:
HubSpot Service Hub is truly not just a CRM, it is a one-stop shop for improving your business and helping your customers.
Transformed the way we have scaled our start-up
What do you like best about the product?
Whatever it is that we want to do, we can be sure that Hubspot will be able to do it and the helpdesk supports us in doing it. It has helped us to be strategic in setting up a customer management system and fully integrated with all our marketing, sales and onboarding process. When we started our business we were teachers, but hubspot has helped us to learn how to manage our customers, marketing and sales effectively and efficiently from the start. It has helped us to embed processes that work as we have expanded our teams.
What do you dislike about the product?
There's a lot to use and it takes time to set up properly, but is worth doing!
What problems is the product solving and how is that benefiting you?
Articles to support customers get started with our platform and start answering questions they might have.
Recommendations to others considering the product:
Invest time to set it up properly from the start. Make sure you organise your customer/ company properties, and campaigns from the start. When they copy your current websites to make templates for email, marketing, landing pages etc. make sure your current website is how you want it to be. It will save you on having to spend more to update your templates later.
Simple to Use, Thorough Onboarding
What do you like best about the product?
If you are familiar with Hubspot from a marketing automation point of view, Service Hub is simple to pick up. Most of the configuration and routing rules are straightforward. Building a knowledge base is simple and there is a good selection of customization options to make it feel like your brand.
What do you dislike about the product?
The only challenge we have seen with service hub is Hubspot currently doesn't support multiple service hubs within a single account. So if you have multiple products you want to support, you are stuck with a single domain (and the hubspot generated URL).
What problems is the product solving and how is that benefiting you?
We are trying to promote knowledgebase use for our mostly self-service employee wellness platform. We filled the support docs with common snags or questions and use additional tickets or page view frequency to shape the product road map.
Hubspot Review
What do you like best about the product?
Hubspot is very user friendly, almost anyone can figure out how to use it and utilize it efficiently. Other softwares we have used require long, grueling training. However, Hubspot is very simple to use.
What do you dislike about the product?
Emails can bounce on the platform, causing me to email customers from my gmail account. That is the only complaint I can really think of, other than that Hubspot has been great!
What problems is the product solving and how is that benefiting you?
I haven't had to reach out to Hubspot Service Hub to really solve any problems, so I can't really answer that question! I know from experience their team is very good at communicating though.
Recommendations to others considering the product:
I would say go for it! Especially if you're interacting with customers through multiple formats, such as phone, email and/or chat.
Great functionality
What do you like best about the product?
Easy to use and does exactly what we need.
What do you dislike about the product?
I don't know why this question wont work!!!??
What problems is the product solving and how is that benefiting you?
Customer service tickets. Resolution tracking.
Absolutely love hubspot and the features it has. It's really helped us with our team.
What do you like best about the product?
Helps track all productivity for both customer side and the employees side
What do you dislike about the product?
Not having the ability to track meetings within productivity reports such as the duration of the meetings. Otherwise, we've found everything else to be super helpful.
What problems is the product solving and how is that benefiting you?
Productivity gaps, customer turn around time, quicker more efficient times in getting back with customers
Hubspot Service Hub Positive Review
What do you like best about the product?
The simplicity is what I like the best out of Hubspot.
What do you dislike about the product?
It would be useful to be able to create a task though hubspot chatbot.
What problems is the product solving and how is that benefiting you?
Hubspot service hub allows me to multitask between customer service and sales. This have been useful in creating a positive impact for my position.
Recommendations to others considering the product:
I always recommend others to use HubSpot for its versatility across many departments. It is easy to use, organized, and beneficial for any company.
A complete tool to your business
What do you like best about the product?
I like how HubSpot Service Hub helps a company from every perspective. If you are from Sales team, you have the right tool to accomplish your goals. If you keep in touch with customers, you have the best tools to do everything you need as well as all the new features they release quite often.
For me, as part of Customer Experience team, is game-changing to have marketing email tools and different forms to contact our customers. We can take different approaches, using our database and qualifications, to reach our goals and make our customers' experience way better.
For me, as part of Customer Experience team, is game-changing to have marketing email tools and different forms to contact our customers. We can take different approaches, using our database and qualifications, to reach our goals and make our customers' experience way better.
What do you dislike about the product?
Although all different tools and features available, I feel that some of them I use is quite limited. There are no deep personalization to the features and I see myself stuck in some cool ideas that are not applicable to the system.
What problems is the product solving and how is that benefiting you?
Keep in touch with our customers database and to help our company goals and KPIs is what HubSpot Service Hub most help us. We can count with a CRM that integrate all teams of the company, which makes everything way easier.
Recommendations to others considering the product:
It's an amazing platform that, for sure, will aggregate value to your business.
A brilliant tool that offers so much.
What do you like best about the product?
I like that NPS, CSAT and Customer Effort surveys are included in the package. It works brilliantly with Marketing and Sales Hub and has helped us automate and improve our workflows.
The built-in knowledge base is very easy to set up and edit.
Hubspot's Support team are always very quick to respond and are very helpful.
The built-in knowledge base is very easy to set up and edit.
Hubspot's Support team are always very quick to respond and are very helpful.
What do you dislike about the product?
The ticket/conversation routing is still very basic and needs to be improved.
What problems is the product solving and how is that benefiting you?
Service Hub has helped us improve and automate our workflows and has helped us become much for efficient, while maintaining the quality of our service to our customers.
Excellent CRM tool for daily use
What do you like best about the product?
The user interface, knowledge hub, sales and support flows and the ticketing system
What do you dislike about the product?
Nothing as such, everything is great here.
What problems is the product solving and how is that benefiting you?
Solving the issues with earlier complicated service rules which is now easily done using the ticketing tool and also the knowledge base concept is excellent
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