Service Hub Enterprise
HubSpotReviews from AWS customer
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2,890 reviews
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Really helpful for support teams
What do you like best about the product?
I like that its pretty simple to use and not to much confusing like other stuff out there. all the things you need like tickets, chats and emails are in one place which saves time for me and my team, if someone need help. the design is clean and i find it easy to train new peeps on it too, works ok with other hubspot tools so its kind of handy.
What do you dislike about the product?
knowledge base is super basic and its hard to custom. sometimes it slow and the loading takes time which is annoying when your in hurry.
What problems is the product solving and how is that benefiting you?
Hubspot service hub fixing a lot of the headache we had before with handling customer chats and emails cause all the mess used to be everywhere in different inboxes or on random docs and we'd miss a bunch of customer problems then customers be mad it take forever to get a response but now when everything show up in one spot and there’s tickets for each thing it’s just clear who’s doing what, nobody fighting about who’s turn it is and stuff like that
HubSpot Service Hub has been a game-changer for our support operations
What do you like best about the product?
All-in-One Platform
Combines CRM, marketing automation, sales pipeline management, customer service tools, and reporting in one system
Customizable dashboards and attribution reports across marketing, sales, and support
User-Friendly Interface
Combines CRM, marketing automation, sales pipeline management, customer service tools, and reporting in one system
Customizable dashboards and attribution reports across marketing, sales, and support
User-Friendly Interface
What do you dislike about the product?
Limited customization in some areas
Some reporting tools are difficult to set up or require advanced knowledge to get exactly what you need
Some reporting tools are difficult to set up or require advanced knowledge to get exactly what you need
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us centralize and manage all customer support interactions in one place. It has significantly improved our response times, made it easier to track and prioritize customer issues through ticketing, and given us clearer visibility into performance through reporting and automation. The customer portal also empower our clients to self-serve, reducing the volume of repetitive queries. Overall, it’s helping us deliver a more organized, transparent, and professional support experience.
Hubspot as our CRM and Ticketing system all in one
What do you like best about the product?
I'ts a comprehensive service, easy to use.
What do you dislike about the product?
There were some limitations with the customer portal, while we understand there's a product roadmap, and scoping, planning, and developing takes time, it was complex to get our voice hard in terms of the limitations to our clients based on their previous experience with other ticketing systems. The client portal did not allow to download ticket history, and when it finally came up, some fields (like JIRA ticket #, or even Hubspot ticket #) were not available. We consider ourselves a relatively big account, also serving SaaS, we would've liked that our struggles would've been heard from an early stage, a lot of valuable time was wasted.
What problems is the product solving and how is that benefiting you?
They're addressing limitations at their customer portal level. It took time, but they're getting to it.
User friendly
What do you like best about the product?
The best thing is calling service . This is very helpful when we do the troubleshooting any issue encounter by our customer on call . HS provides all conversation details in the description that is really very helpful for future reference for the case history.
What do you dislike about the product?
Till now not encounter any issue with HS.
What problems is the product solving and how is that benefiting you?
The ticket create process is so easy now. As our chatbot is integrated with it and the most of the details of customers are automatically fetched when we create the support ticket. I am very happy as it helps me to generate the support ticket quickly.
The call chat history with full description is awesome feature.
The call chat history with full description is awesome feature.
Reliable and user friendly
What do you like best about the product?
Anyone can use easily. It is reliable for us, we use it daily for customer interaction, easy to manage workflow management.
What do you dislike about the product?
I used it for a live chat, call and created an asset, and made a ticket in CRM . it very helpful and user-friendly
What problems is the product solving and how is that benefiting you?
I am using last 2 years did not get any issue with hus spot service .it is good there is not issue with hubspot service
Hubspot is a very reliable platform for business.
What do you like best about the product?
I like the RingCentral service available in HubSpot. Ease of Use
What do you dislike about the product?
It is nothing to be disliked, but needs to improve UI
What problems is the product solving and how is that benefiting you?
Their calling feature really helps us.
Hubspot among the best of CRM
What do you like best about the product?
exceptional support ticket creation, documentation, navigation ,creation of business deals, integration of chat bot, easy of making calls
What do you dislike about the product?
Not found any drawbacks as of now. A very balanced CRM
What problems is the product solving and how is that benefiting you?
A centralized tool for all customer support and business domains
Intuitive CRM that significantly simplifies our sales routine
What do you like best about the product?
In the SaaS environment, I use HubSpot daily. From deal tracking to automated workflows. I particularly like the intuitive interface and the easy integration with tools like Gmail. The reporting functions are very helpful.
What do you dislike about the product?
Clear pipeline management
Good automations (e.g., sequences)
Quick onboarding of new team members
Good automations (e.g., sequences)
Quick onboarding of new team members
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us process customer inquiries faster and more structured. Thanks to the shared inbox and automations, we maintain an overview even with high volume. The integrated knowledge base significantly reduces repetitive support tickets. Overall, it increases efficiency in customer service and improves transparency within the team.
Great for managing tickets and keeping docs organized
What do you like best about the product?
I like how easy it is to manage tickets and they way you can build the ticketing system around your needs, workflow.
What do you dislike about the product?
Ticket system can be a bit confusing at first until you get a grip of it.
What problems is the product solving and how is that benefiting you?
Helps streamline communication between departments by organizing issues through the ticketing system. It reduces confusion, ensures accountability, and makes it easier to track progress and follow up on tasks, which improves overall efficiency.
It was an amazing expierence
What do you like best about the product?
The automation platform workflow, lead scoring
What do you dislike about the product?
Everything is pretty good no bad expierence as of now
What problems is the product solving and how is that benefiting you?
Helping in email marketing support team is also great they respond very quickly
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