Service Hub Enterprise
HubSpotReviews from AWS customer
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Good tool for Customer Support
What do you like best about the product?
The ticketing system is super organized and it’s nice that everything is integrated with our CRM so we have a full picture of customer interactions
What do you dislike about the product?
The customization options could use some improvement there are some things we would love to tweak but the platform doesn’t always allow for that level of flexibility
What problems is the product solving and how is that benefiting you?
helped us inorganizing and managing customer support before we started using it we struggled with keeping track of customer queries and managing multiple communication channels, the ticketing system has helped streamline the process and ensure no customer issue gets overlooked
Very Easy Ticketing System in the HubSpot Service Hub
What do you like best about the product?
I can easily communicate with customers and give responses to customer tickets. Very useful integration of customer support
What do you dislike about the product?
Pricing is on the higher side, and the search functionality sometimes does not work properly.
What problems is the product solving and how is that benefiting you?
I mainly used HubSpot Service Hub for the ticking system, so we can resolve customer ticket quickly, and also do live chat with customer. Very userfull for the chatting to give support to customer.
Amazing Service
What do you like best about the product?
HubSpot Service Hub is easy to use and integrates well with other HubSpot tools. I like how it helps manage tickets, automate tasks, and improve customer support in one place.
What do you dislike about the product?
Some features feel limited without upgrading to higher-tier plans, and customization options for reports or ticket views could be better. It’s good overall, but a bit restrictive at times.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us manage customer queries more efficiently by organizing tickets, automating follow-ups, and keeping all communication in one place. This improves our response time, reduces manual work, and leads to better customer satisfaction.
Very intuitive and easy
What do you like best about the product?
What I value most is its intuitive interface and the way it centralizes all the information, which greatly facilitates coordination between teams and the planning of formal activities. Additionally, the automations and reminders have optimized our internal processes, allowing us to save time and reduce errors.
What do you dislike about the product?
Sometimes the loading of certain functions is a bit slow, especially when handling many records at the same time. Also, some more advanced customizations require technical knowledge or external support.
What problems is the product solving and how is that benefiting you?
One of the business problems that HubSpot Service Hub helps to solve is the difficulty in efficiently tracking internal or external requests and communications.
reviewing hubspot
What do you like best about the product?
“What I like best about HubSpot Service Hub is how seamlessly it integrates customer support, automation, and CRM tools into one unified platform. Features like the shared inbox, knowledge base, and automated ticketing workflows make it easy to deliver fast, personalized support at scale. The reporting and customer feedback tools also help teams continuously improve service quality based on real data.”
What do you dislike about the product?
“One thing I dislike about HubSpot Service Hub is that some of the more advanced features, like custom reporting or advanced automation, are locked behind higher-tier plans. This can limit small or growing teams from fully leveraging the platform’s potential without increasing costs. Additionally, while the system is user-friendly, there’s still a learning curve when setting up complex workflows or integrations.”
What problems is the product solving and how is that benefiting you?
“HubSpot Service Hub helps solve key customer service challenges like disorganized communication, slow response times, and lack of visibility into customer issues. By centralizing all support interactions through tools like the shared inbox, ticketing system, and knowledge base, it ensures that no customer query is missed and that teams can collaborate efficiently. The automation features reduce manual workload, allowing us to focus on delivering better service. Overall, it improves customer satisfaction while making our support processes more efficient and scalable.”
HubSpot has revolutionized our customer communication
What do you like best about the product?
I like how easy it is to use and how it centralizes all customer interactions. The ticketing system, automation, and reporting tools make our work faster and improve the customer experience.
What do you dislike about the product?
Sometimes customization is limited, and a few features could be more flexible. Also, some advanced tools require higher-tier plans, which can be costly
What problems is the product solving and how is that benefiting you?
It solves the problem of disorganized customer support by centralizing all communications and tickets in one place. This has improved our response time, team collaboration, and overall customer satisfaction.
All you need
What do you like best about the product?
Service Hub has been extremely user-friendly and helpful to mange all our clients, patients, and users of our services.
What do you dislike about the product?
The pipeline dashboards across different hubs are very similar and can create some confusion.
What problems is the product solving and how is that benefiting you?
Chatflows and the and Ai customer agents are helpful to answer everyday questions.
Honest Feedback
What do you like best about the product?
I love using the tickets!
I like the easy monitoring about our team's total workload, the exchange of emails/tickets and the comments section. This is helping us distribute it more equally.
I like the easy monitoring about our team's total workload, the exchange of emails/tickets and the comments section. This is helping us distribute it more equally.
What do you dislike about the product?
Tickets get reopen when they shouldn't. Sending emails that were previously assigned to some of my colleagues are using automatically their ¨sender¨ domain, which I believe should be automated (not manually adjsuted), to be sent from the correct domain.
When someone is OOO, it should automatically assign the tickets to other team members. While this can be adjusted manually, I believe would be an easy automation.
Also, when we have calendar booked calls, the SLA should be on pause, but this is not the case.
I assume a simple integration with our Google Calendar should automate this.
When someone is OOO, it should automatically assign the tickets to other team members. While this can be adjusted manually, I believe would be an easy automation.
Also, when we have calendar booked calls, the SLA should be on pause, but this is not the case.
I assume a simple integration with our Google Calendar should automate this.
What problems is the product solving and how is that benefiting you?
Easy monitoring of everything, easy sharing of tickets between all members, adding comments and tagging each other and more
User friendly Ticketing System
What do you like best about the product?
The ticketing pipeline is visual, customizable, and easy to automate.
What do you dislike about the product?
The automation tools can be a bit rigid.
What problems is the product solving and how is that benefiting you?
Customer support trouble tickets. It benefits our support team to work faster with automation and a centralized inbox, reducing time spent switching between tools.
All in one solution for managing customers
What do you like best about the product?
As long as you have a clear picture of your customer journey, implementation is pretty quick and straightforward. The tool itself is also fairly intuitive to most, and though we have not maximised the use of all the features given where we are in our structure, I find the suite of features to be quite ample.
What do you dislike about the product?
Some features are available upon upsell, but I guess that's the trend nowadays.
What problems is the product solving and how is that benefiting you?
Having one place for our CSMs to manage and update information on their customers.
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