Service Hub Enterprise
HubSpotReviews from AWS customer
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Easy To Use & Overall Promising Continued Developement
What do you like best about the product?
HubSpot Service Hub is a great option for any organisation that needs customisability to fit their needs and transparency in communication across their organisation combined with a system that can be picked up and learned without the need for external support, at least very minimal support. HubSpot overall has a good community that are encouraged to contribute ideas for further development, this sees a constant stream of recommendations and improvements being suggested and then bought to fruition. We enjoy that there is this flexibility and drive for change, it has meant for us that in purchasing HubSpot we are not paying for a stagnant program, instead, we paying for a system that is constantly developing and honing its offerings.
What do you dislike about the product?
Nothing to seriously dislike yet. Inbox could use some improvement, we just use the ticketing and not the inbox itself. Wish you could easily print any emails. As mentioned, there are constant improvements being made. Rarely, but every now and then, you may find that a way you had previously been doing something needs to be changed to work with some of the updates.
What problems is the product solving and how is that benefiting you?
We have particularly enjoyed using the Knowledge Base, our website currently needs updating but with the Knowledge Base we were able to create a great additional website essentially that did not require any changes to our main website. This has been great for all our marketing communications for quick links to common questions or more blog style articles to engage our customers.
HubSpot
What do you like best about the product?
Easy way to view new and previous conversations, emails, contacts
What do you dislike about the product?
A little lag sometimes while sending messages
What problems is the product solving and how is that benefiting you?
Solving customers issues
Recommendations to others considering the product:
Have a good knowledge of the product to understand all the features
My review about HubSpot
What do you like best about the product?
The way I can set up the Knowledgebase and edit easily.
What do you dislike about the product?
I do not like the way the email threads seem to be out of order when there are multiple responses.
What problems is the product solving and how is that benefiting you?
This is our main avenue of responding to customer support inquiries
Very user friendly
What do you like best about the product?
All services are in one space, in one platform
What do you dislike about the product?
The speed of the pages to load is a bit slow. There always seems to be some sort of outage
What problems is the product solving and how is that benefiting you?
Managing multiple mailboxes. is convenient to have all of our incoming tickets and contact information in one location
Almost everything in only 1 place.
What do you like best about the product?
You can find most of the tools that you need to fulfill your needs.
What do you dislike about the product?
You need many different packages to fulfill your needs.
What problems is the product solving and how is that benefiting you?
Customer support, tracking, and integration with our website.
We absolute LOVE Hubspot and the insights are invaluable to us!
What do you like best about the product?
You can track EVERYTHING in Hubspot. For customer service, customer success, marketing, sales, and every aspect of our business, we can track everything about every single customer. Hubspot also makes it incredibly easy to follow along, and if you don't understand something, they have team members that VERY patiently walk you through anything you need. They also have a huge knowledge base that you can look through if you would rather find help yourself. Hubspot helped our business build everything under one roof, which was VERY needed!!
What do you dislike about the product?
The capabilities can feel overwhelming at first because they are endless, but Hubspot's team is super helpful and they will help you walk through anything you need!
What problems is the product solving and how is that benefiting you?
We are tracking and monitoring customers to find trends in how they are using the platform, what they like and dislike, etc. We are figuring out which sales tactics are working, which tactics are clearly not helping us, and what we should focus on moving forward.
Recommendations to others considering the product:
Hello Divorce
Wonders of Hubspot
What do you like best about the product?
I enjoy how simple and easy is to keep track tickets and respond to customers
What do you dislike about the product?
I have no major dislikes. There are times when tickets that are closed reopen
What problems is the product solving and how is that benefiting you?
Billing issues, package upgrades follow up for events, updating of shipping addresses
Great platform
What do you like best about the product?
The forums and knowledge bases are super helpful.
What do you dislike about the product?
I would love more academy courses. Specifically in service hub.
What problems is the product solving and how is that benefiting you?
Learning customer trends!
All that you need on a centralized place.
What do you like best about the product?
How this tool can integrate with many apps is superb and how everything is centrilized.
For example, when I review the history of a client, I can see all the support tickets on one single page.
For example, when I review the history of a client, I can see all the support tickets on one single page.
What do you dislike about the product?
When it comes to live chats, if you want to look at them at a later time, it might be difficult to find/read them, unless you open a proper ticket. It should be an easier way to see previous live chats.
What problems is the product solving and how is that benefiting you?
Technical tickets that require follow-ups and escalations to the Engineer department.
Based on the reports, we have managed to reduce our response time within 5 minutes.
Based on the reports, we have managed to reduce our response time within 5 minutes.
Recommendations to others considering the product:
First, see the integration list. I would say it is worthy to try any free trial you might be offered
Marketing Coordinator & Data Specialist
What do you like best about the product?
I love that our sales reps can easily see what tickets their clients have open.
What do you dislike about the product?
Some of the orders don't create a ticket...haven't figured out why.
What problems is the product solving and how is that benefiting you?
Less time looking up orders for sales reps.
We also can easily see the status of a ticket and it's email history.
We also can easily see the status of a ticket and it's email history.
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