Service Hub Enterprise
HubSpotReviews from AWS customer
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good tool for customer service and support teams
What do you like best about the product?
It is a fantastic tool for managing all customer interactions all in one place. the ticketing system is very helpful and it helps my team to stay on top of their customer interactions and requirements.
What do you dislike about the product?
nothing as of now, the only thing is setting up automation can be a bit of a learning curve
What problems is the product solving and how is that benefiting you?
one of the main problem it is solving for us is managing customer tickets efficiently also with with Service Hub integrated with bubspot CRM all customer interactions are in one place that gives us a full view of the customer history and context
We left Hubspot Because it became too expensive
What do you like best about the product?
All in one inbound CRM. Much better than others
What do you dislike about the product?
The cost is prohibitive for many businesses. Wish it could be cheaper. At one point we were paying $600 per seat. Moved to another platform then.
What problems is the product solving and how is that benefiting you?
Knowledge base, self serve, ticket routing, ticket workflow automation, chatbot option and then there are a few more options
HubSpot is Great
What do you like best about the product?
I find this service helpful to organize emails that come to my team as a whole, but can filter specifically for me or help to review my teams workload and assist as needed. The searching feature for the ticketing system also makes it easy to track previous tickets and pull up relevant conversations. The implementation of this system was seamless and took little to no time to begin using and train our team.
What do you dislike about the product?
If a user sends an email with a similar header, it will reopen an older separate ticket if the header is a similar name. This can create confusion when reviewing a ticket and longer review times occassionally.
What problems is the product solving and how is that benefiting you?
HubSpot has solved the issue of disorganized inboxes and trying to sort emails for our specific users from a shared inbox. This benefits the team by streamlining ticket reviews, creating clear work loads for our team, and decreasing time spent on ticket reviews by 30%.
HubSpot has been a great help in managing our Internal Recruitment Pipeline.
What do you like best about the product?
HubSpot has been a great help in managing our Internal Recruitment Pipeline. With the integration of Zapier, our tasks are made easier and more efficient.
What do you dislike about the product?
It lags and buffers at times. We need to keep refreshing it when we get an error.
What problems is the product solving and how is that benefiting you?
It helps cut manual tasks and has increased team efficiency because workflows handle repetitive tasks.
Fast and easy for handling client tickets
What do you like best about the product?
What I like best about HubSpot Service Hub is that I’m able to finish all my tickets quickly and in an organized manner. It really helps me assist clients with their concerns and resolve them on the spot. I also love how everything is tracked and documented, so I can easily follow up, review past cases, and ensure no request gets overlooked. This makes my workflow smoother and my customer interactions more efficient and professional.
What do you dislike about the product?
It might be that the automations of tickets are sometimes not entirely accurate, as some tickets that need to be assigned back to the original artist end up being routed to other teams instead. This can cause a bit of back-and-forth before the ticket reaches the right person, which slightly delays resolution.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps centralize all client concerns in one place, making it easy for me to track, manage, and resolve tickets quickly. It reduces the risk of missing requests, keeps communication organized, and allows me to address issues on the spot.
Great tool for ticketing and streamlining
What do you like best about the product?
I like inbox, ticket system and mostly knowledge base. It really helps keep things organized ad the best part is the automation for regular tickets. saves us a lot of time on a daily basis
What do you dislike about the product?
everything is seamless only the automation can be a bit more flexible
What problems is the product solving and how is that benefiting you?
Shared Inbox is helping with keeping everything is in one place so there is no more scrambling to find customer inquiries and we also use conversational support for live chat and it has made responding to customers much faster and more interactive
It helps organize the workload more efficiently, resulting in time savings
What do you like best about the product?
What I like most about HubSpot Service Hub is how it keeps everything in one place. It’s easy to track and manage customer requests, and the automation tools save a lot of time. It also makes it simple for the team to work together and keep things running smoothly for our clients.
What do you dislike about the product?
What I find a bit challenging about HubSpot Service Hub is that some customization options are limited. It works great overall, but having more flexibility to adjust workflows and reports would make it even better.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps us keep all customer interactions in one place, so nothing falls through the cracks. It makes it easier to track requests, respond faster, and stay organized. This has improved our team’s efficiency and given our clients a better overall experience
Hubspot: A Game Changer in CRM.
What do you like best about the product?
It is very easy to use and easily linked to a dialing app or software.
What do you dislike about the product?
HubSpot has certain features that are hard to understand.
What problems is the product solving and how is that benefiting you?
I am helping my client using HubSpot Service Hub. The problems we're solving are lead generation, cold calling, and text blasting.
Decent tool for ticketing
What do you like best about the product?
Honestly it’s pretty easy to use once you get the hang of it, the ticketing system helps keeps things organize and I really like the automation features, it saves my time
What do you dislike about the product?
nothing to be disliked tbh, fair features at this price point
What problems is the product solving and how is that benefiting you?
the automation has been a huge timesaver specially for repetitive tasks like sending follow up emails & assigning tickets to the right team members , very helpful. I must say
better than what we had, but not the best for what we need
What do you like best about the product?
automatic population of contact info for some things, separate folder for calls the team answers, searching for a contact is fast
What do you dislike about the product?
the word processing options for emails are limited and time consuming, as is closing tickets. HS doesnt work with our current phone system, so entering info on calls is all done by hand.
What problems is the product solving and how is that benefiting you?
our department is contacted directly through emails and phone calls by consumers with product use questions. Quite often this involves a back-and-forth correspondence that can occur over multiple days or even weeks. New emails come into a shared box for our team and the person on email duty that day can access them to answer, even as reply emails go both into our shared inbox and to the person who corresponded with the customer initially. This is helpful when one of us is away from work as we can easily cover for one another. We spend a lot of time on emails, and it would be nice if the options for formatting text in an email were closer to what outlook offers in terms of function and options. It takes longer to write an email now, but it is often directly linked to a contact which is nice. At the moment, phone calls come into a shared box as 'voicemails' that are not integrated into HS since our rural phone system is too antiquated. This is an irritant, but nothing HS can help with.
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