Service Hub Enterprise
HubSpotReviews from AWS customer
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HubSpot Service Hub - All of the tools necessary to deliver an excellent CX
What do you like best about the product?
HubSpot's live chat messenger, shared inbox, and fantastic Knowledge Base builder makes delivering a great CX easy.
The automation via workflows is also invaluable as it saves our team precious time when scheduling meetings and delivering emails (followups and surveys, etc)
The automation via workflows is also invaluable as it saves our team precious time when scheduling meetings and delivering emails (followups and surveys, etc)
What do you dislike about the product?
There are no downsides as of yet! We're still building out everything that we need and want to allow us to deliver what our customers are asking for - timely and helpful customer support—both preemptive and retroactive.
What problems is the product solving and how is that benefiting you?
The platform we used previously had very limited knowledge base building tools and no ticketing system. Both of these issues have been solved by HubSpot and are much more powerful than we'd originally realized.
Rich in Options, Easy to use.
What do you like best about the product?
The layout is very friendly and easy to use.
The Articles and Academy are very helpful
The Articles and Academy are very helpful
What do you dislike about the product?
I sometimes struggle to find the right practice, so maybe to create a clearer index.
What problems is the product solving and how is that benefiting you?
Funnel to our team
Ticketing to our company.
Better control is the main benefit.
Ticketing to our company.
Better control is the main benefit.
It has a lot to offer and I'm looking forward to learning it all.
What do you like best about the product?
I mainly use the service section for customer service. I like how clear the layout is and it looks like I can optimise it so that the reporting is more in-depth.
What do you dislike about the product?
I wish it were clearer how best to optimise the areas I use. Hubspot can help in so many areas that I get a bit lost sometimes.
Also, in the social media scheduling section, I wish you could add more than one photo for instagram.
Also, in the social media scheduling section, I wish you could add more than one photo for instagram.
What problems is the product solving and how is that benefiting you?
Being able to accurately see areas that need to be investigated through ticket tags and reporting has been beneficial. It's also very efficient being able to schedule social media for all platforms in one place.
Support is Awesome
What do you like best about the product?
I love the chat & that the team is readily available with loom videos
What do you dislike about the product?
I don't love the bot because I find my questions are a bit more involved but it's okay
What problems is the product solving and how is that benefiting you?
For us, we use a lot of the features in HubSpot and are learning new features all of the time. We have utilized the support team to assist us in exploring the features and troubleshooting our existing setup.
Great tool for service and support
What do you like best about the product?
I love that everything is in one spot. I can toggle between conversations with customers and service tickets all while creating and editing the knowledge base to mitigate their problems better.
What do you dislike about the product?
There is a lot of data that I wish I had while working in service. For instance, it would be nice if chat transcripts were kept to see how the bot interacts with real customers. It would also be nice to see the difference between the chat discussions and general search features. If there were a way to link from our knowledge base to our website, that would be helpful too. SO a user can see an answer to their questions and then go directly to the site or blog as opposed to clicking a link in a FAQ article/]].
What problems is the product solving and how is that benefiting you?
We are solving the tons of emails that we would have to go through if we didn't have the conversations tab. We have seen benefits in gauging customer satisfaction and better interaction with customers.
The best tool to improve your customer service game!
What do you like best about the product?
If you are trying to improve your company's customer service profile, then HubSpot Service Hub is a great place to start. The knowledge base and feedback survey tools are very organized and easy to use!
What do you dislike about the product?
Nothing to note! The tools HubSpot has built are amazing and will help you go above and beyond for your customers.
What problems is the product solving and how is that benefiting you?
We are a small company with only a few customer service agents. The knowledge base helps us mitigate the call/email/chat volume so we can focus on growing our business.
Recommendations to others considering the product:
Get it if you can! It will help you up your CS game.
All is good! Can't complaint so far.
What do you like best about the product?
Auto Task creation and reminder
Email Template
Customer support is helpful. David went over and beyond, he knows what hes doing and gave an answer immediately.
Email Template
Customer support is helpful. David went over and beyond, he knows what hes doing and gave an answer immediately.
What do you dislike about the product?
non so far, everything is okay.
will feedback if encounter a problem
will feedback if encounter a problem
What problems is the product solving and how is that benefiting you?
Pricing, and David is so helpful
Recommendations to others considering the product:
everything okay so far
Easy to use, and the user experience is top notch
What do you like best about the product?
Their Knowledge base. There is always a material for every button
What do you dislike about the product?
Their support response. You might have to queue for support base on your country's time zone
What problems is the product solving and how is that benefiting you?
CRM,
Setup & Onboarding Workflow
Customer Engagement
Setup & Onboarding Workflow
Customer Engagement
Service Hub's
What do you like best about the product?
We love the option for an automatic feedback survey
What do you dislike about the product?
I don't have any particular reason, all good so far
What problems is the product solving and how is that benefiting you?
easy-to-use CRM software
Hubspot: putting the customer first
What do you like best about the product?
The look and feel
The visibility and integration options
The ease of the management of the tool
The visibility and integration options
The ease of the management of the tool
What do you dislike about the product?
That the tool is does not have the option to measure your reports based on openlng business hours
What problems is the product solving and how is that benefiting you?
Full transparancy on workload and achievements of all our activities
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