Service Hub Enterprise
HubSpotReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
2,890 reviews
from
External reviews are not included in the AWS star rating for the product.
Friendly user
What do you like best about the product?
What I like most about HubSpot Service Hub is how it centralizes customer support into one intuitive platform. Ticket management, automation, and knowledge base tools make service teams more efficient. The integration with HubSpot CRM ensures a seamless customer experience, improving satisfaction, retention, and team productivity with minimal complexity.
What do you dislike about the product?
HubSpot Service Hub can feel expensive for small businesses, with limited customization options and some advanced features locked behind higher plans.
What problems is the product solving and how is that benefiting you?
to manage better my clients
Highly Recommended- efficient and easy to use
What do you like best about the product?
What I like best about HubSpot Service Hub is the Reporting & Dashboards, which provide clear visibility into ticket volume, response times, and agent productivity. I also appreciate how tickets are easily trackable, with links to calls and contact records, plus the ability to connect to different calling apps such as Aloware. Notifications of ticket updates keep the team aligned, and the email linking makes it seamless to manage communication. Finally, the platform works well across departments, which helps improve collaboration and ensures nothing slips through the cracks.
What do you dislike about the product?
Honestly, I don’t have any major dislikes about HubSpot Service Hub. Whenever small hiccups come up, the HubSpot support team is always available and quick to help, which makes the experience smooth overall
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub is helping us streamline customer support by centralizing tickets and keeping them organized as they move through different stages. The notification system tied to ticket properties ensures we never miss important updates, and even when there are small hiccups, the platform makes it easy to track and resolve them quickly. This has improved response times, reduced miscommunication, and allowed our team to work more efficiently across departments
HubSpot: The All-in-One Tool for Seamless Marketing and Sales
What do you like best about the product?
Unified Inbox: The shared inbox lets teams respond to emails, live chats, and messages from social media in one place, which is huge for streamlining communication and ensuring nothing falls through the cracks.
Knowledge Base: I love how easy it is to create and maintain a self-service knowledge base. It's a huge win for both customers, who can find answers quickly, and for support teams, who don't have to answer the same questions over and over.
Automated Workflows: The ability to set up automated ticketing workflows, customer follow-ups, or internal task assignments is really powerful. It helps save time and reduces the chance of human error.
Knowledge Base: I love how easy it is to create and maintain a self-service knowledge base. It's a huge win for both customers, who can find answers quickly, and for support teams, who don't have to answer the same questions over and over.
Automated Workflows: The ability to set up automated ticketing workflows, customer follow-ups, or internal task assignments is really powerful. It helps save time and reduces the chance of human error.
What do you dislike about the product?
Limited Customization for Workflows: While the workflow automation is solid, it can be somewhat rigid for more complex scenarios. For example, if you're trying to build highly customized workflows with multiple branching conditions, HubSpot's options might feel a bit limiting compared to other platforms like Salesforce or Zoho.
Ticketing System Limitations: The ticketing system is user-friendly but can get a bit basic when you're dealing with high volumes or need more granular control over ticket statuses and prioritization. It's not as flexible or robust as specialized support platforms like Zendesk or Freshdesk.
Ticketing System Limitations: The ticketing system is user-friendly but can get a bit basic when you're dealing with high volumes or need more granular control over ticket statuses and prioritization. It's not as flexible or robust as specialized support platforms like Zendesk or Freshdesk.
What problems is the product solving and how is that benefiting you?
Disjointed Communication Channels
Problem: In many businesses, customer service often happens across several different platforms (email, chat, social media), which can be hard to track and manage.
How HubSpot Solves It: The Shared Inbox brings all communications together in one place. Whether customers are reaching out through email, chat, or social media, everything is accessible in a single feed. This reduces the risk of missing messages or duplicating responses.
Benefit: Improved communication efficiency, faster response times, and a more cohesive customer experience. It’s easier to track conversations and provide consistent service.
Problem: In many businesses, customer service often happens across several different platforms (email, chat, social media), which can be hard to track and manage.
How HubSpot Solves It: The Shared Inbox brings all communications together in one place. Whether customers are reaching out through email, chat, or social media, everything is accessible in a single feed. This reduces the risk of missing messages or duplicating responses.
Benefit: Improved communication efficiency, faster response times, and a more cohesive customer experience. It’s easier to track conversations and provide consistent service.
HubSpot makes my work easy and organized
What do you like best about the product?
i like how easy it to manage customer conversation in one place. Ticketing system is smooth and the automation saves a lot of my time.
What do you dislike about the product?
i haven't faced any major issues. it works well for my needs.
What problems is the product solving and how is that benefiting you?
HubSpot Services hub helps us manage all customer queries in one place. This saves time , improves collaboration and gives customers a better experience.
didactic
What do you like best about the product?
What I like most about HubSpot Service Hub is how easy it is to centralize customer service and follow up on each case quickly and in an organized manner.
What do you dislike about the product?
What I don't like about HubSpot Service Hub is that some advanced configurations can be a bit complex at the beginning.
What problems is the product solving and how is that benefiting you?
HubSpot Service Hub helps me organize support tickets, follow up efficiently, and maintain better communication with customers, which improves their experience and saves me time.
HubSpot is awesome
What do you like best about the product?
I like that it gives you the condensed version of a ticket
What do you dislike about the product?
Sometimes tickets get lost in the shuffle
What problems is the product solving and how is that benefiting you?
Emails going to more than one person and no one knows who is handling it.
Hubspot helps keep a busy team organized
What do you like best about the product?
It helps a busy team navigate a busy mailbox of action items.
What do you dislike about the product?
Sometimes tickets get lost in the shuffle
What problems is the product solving and how is that benefiting you?
It helps us navigate issues we are having
Users Appreciate Service, Support, and Cost Management Features of This Product
What do you like best about the product?
cost management, nice tools, support & service and User Interface
What do you dislike about the product?
everything looks fine once I start using it so can't say
What problems is the product solving and how is that benefiting you?
It helps us to integrate our all the products and their details and use it as creating customer account, creating deals and Live chat support
HubSpot exprince shearing
What do you like best about the product?
I have been using the HubSpot service for some time now, and I am truly impressed with its capabilities. What I like best is how it streamlines our customer service processes and provides valuable The real-time data feature is also super helpful in tracking our performance and making data-driven decisions. Overall, the HubSpot service has been fantastic.
What do you dislike about the product?
One thing I dislike is a limited customisation option for certain features, which can make it hard to tailor the platform to our specific needs.
What problems is the product solving and how is that benefiting you?
Ticket management for customer inquiries, resolving issues and tracking support requests, easy to track ticket of customer issues, automating routine tasks and ticket assignment to reduce response time.
Hubspot platform has fundamentally improved my productivity deal visibility and sales performance
What do you like best about the product?
The biggest game-changer for me has been having everything centralized. Before HubSpot, I was juggling separate tools for email tracking, meeting scheduling, proposal creation, and pipeline management. Now, I can manage my entire sales process from one platform.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
What do you dislike about the product?
he free and Starter plans are quite limited in terms of customization and reporting. You can't create custom reports, the automation options are basic, and you're missing key features like A/B testing for emails. This means you often need to upgrade sooner than expected to get real value from the platform.
The email template selection in lower tiers is also disappointing. While you can create custom templates, the pre-built options are limited and often look generic.
The email template selection in lower tiers is also disappointing. While you can create custom templates, the pre-built options are limited and often look generic.
What problems is the product solving and how is that benefiting you?
The biggest game-changer for me has been having everything centralized. Before HubSpot, I was juggling separate tools for email tracking, meeting scheduling, proposal creation, and pipeline management. Now, I can manage my entire sales process from one platform.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
The contact and company records are incredibly detailed. I can see when prospects visit our pricing page, how long they spend on our product features, and which team members are engaging with our content. This intelligence has helped me time my outreach perfectly and approach conversations with relevant context that prospects actually appreciate.
When I'm working a deal, I can see the complete customer journey - from their first website visit to every email interaction, meeting note, and proposal sent. This 360-degree view has made me significantly more effective in sales conversations. I can reference specific content they've downloaded, mention blog posts they've read, and tailor my approach based on their actual engagement history.
The contact and company records are incredibly detailed. I can see when prospects visit our pricing page, how long they spend on our product features, and which team members are engaging with our content. This intelligence has helped me time my outreach perfectly and approach conversations with relevant context that prospects actually appreciate.
showing 191 - 200