Service Hub Enterprise
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2,890 reviews
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Great easy actionable customer feedback
What do you like best about the product?
We use the surveys all the time. Super simple to design, deploy and display results.
What do you dislike about the product?
Since 1 to 1 SMS is not available we can’t it to deploy well.
What problems is the product solving and how is that benefiting you?
Pain points for customers
Great source of data and information
What do you like best about the product?
Continuity of information. Traceable and sustainable.
What do you dislike about the product?
The flow of time line is not always easy to read.
What problems is the product solving and how is that benefiting you?
Easy to pass information to everyone on the team
Perfect for our small customer service center
What do you like best about the product?
easy to use, comprehensive, tells the full customer story
What do you dislike about the product?
Right now, we're not using a CCaaS that integrates well with HubSpot, but we're all in with HS and are currently looking to switch partners.
What problems is the product solving and how is that benefiting you?
It allows our entire team to be aware of customer tickets and are able to pick up the ball from anyone else on the team
Effective
What do you like best about the product?
Connecting calling services with our crm and custom objects that allow us so mich more insight than before.
What do you dislike about the product?
So far I haven’t found anything that I dislike
What problems is the product solving and how is that benefiting you?
We have triangle relationship between our customers, their campaigns and invited users. Users can be active for several customers and campaigns. With Hubspot Service Hub our Customer Success team has a great overview of all campaigns and activities when calling a user. This has increased efficiency a lot.
Service hub has seriously upgraded!
What do you like best about the product?
Inbox management and agent management. It's ability to route and service tickets, support knowledge for customers and non-customers has advanced significantly. It has a very robust set of features to manage customer sentiment/happiness, ticket management and automation, and agent support.
What do you dislike about the product?
There's still a level of CX customization that Service Hub could benefit from. While the inbox management is robust it's still not totally user intuitive.
What problems is the product solving and how is that benefiting you?
HubSpot helps our customers create efficiencies with their CX teams as well as support the customer journey in creating a self serve path.
Service Hub
What do you like best about the product?
Service Hub really jumped up on the list for me ever since the release of the Help Desk. It provides an all-in- one place for teams to reply to inquiries in a simplified way. Previously, the conversations inbox was confusing to manage with the messages and tickets separately.
What do you dislike about the product?
Some of the tools are in need of an upgrade. For example, the knowledge base has very limited customization and isn’t as built out as some of the other tools and hubs as others.
What problems is the product solving and how is that benefiting you?
It provides a unified space for teams and from different channels to manage all of their open tickets
Service hub hero
What do you like best about the product?
I value keeping all of our member info in one place
What do you dislike about the product?
It does not integrate with our contact center
What problems is the product solving and how is that benefiting you?
Helping serve our members
HubSpot Client & Partner
What do you like best about the product?
Ease of use a d functionality. It's helped me help customers and been good for my business as well.
What do you dislike about the product?
The Client Portal could be a bit easier.
What problems is the product solving and how is that benefiting you?
It's been critical in my service flow and how i help clients use it as well.
Dynamic ticketing
What do you like best about the product?
With workflows and automations, we can route internal and customer feedback to the right people at the right time.
What do you dislike about the product?
Pipelines can be a bit sticky but you can get the hang of it.
What problems is the product solving and how is that benefiting you?
Getting customer feedback to the right people at the right time.
Specifically for Customer Agent
What do you like best about the product?
I like the customer agent you provide and it does give us an ease of communication and services for customers by simply embedding to website.
What do you dislike about the product?
However, there is only one agent, so it makes it impossible when we want show tier information to different customer groups(such as registered vs unregistered, paid vs unpaid). The knowledge of customer agent can be pulled from api, which is very cool. But when I tried get/post multiple properties, it stopped responses, which is not cool.
What problems is the product solving and how is that benefiting you?
Helping me build a chat bot with ease
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