Service Hub Enterprise
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Helpful for organizing requests
What do you like best about the product?
Service hub allows you to centralize where you handle internal and external requests while utilizing different pipelines to manage different stages
What do you dislike about the product?
The UI could be simplified so that the left side menu could focus on the most relevant data and not display everything
What problems is the product solving and how is that benefiting you?
It allows us to have a repository for internal requests and ensure items are resolved in a timely manner.
Easy tool
What do you like best about the product?
Easy implementation and always growing Product.
What do you dislike about the product?
You always Need to be Up to Date with all Features.
What problems is the product solving and how is that benefiting you?
Easy Ticket Management
Service hub supporting our customer success
What do you like best about the product?
The ability to toggle between ticket and conversation view is extra helpful for our team to support dozens of customers at any given time.
What do you dislike about the product?
AI generated responses not always accurate
What problems is the product solving and how is that benefiting you?
Supporting our customer feedback and issue resolution
Not as good as other solutions
What do you like best about the product?
I like that our sales team can see if a client has an active ticket if they are having issues with something
What do you dislike about the product?
It doesn’t offer as many automations for email ticket management to flag bulk emails we get from other providers
What problems is the product solving and how is that benefiting you?
Clients request for website edits or issues
Still implementing this hub, but like what we see.
What do you like best about the product?
Help desk is so much more efficient than what we currently use to route issues.
What do you dislike about the product?
Haven’t been able to connect it to our ERP.
What problems is the product solving and how is that benefiting you?
Organization of our ticket and sales support issues.
Changed the way we provided customer service
What do you like best about the product?
Having a customer portal where everyone on a company level can view tickets.
What do you dislike about the product?
That the customer portals can’t be branded with client facing logos
What problems is the product solving and how is that benefiting you?
it keeps all the conversations in one place regarding tickets
Hubspot helped me with my leads
What do you like best about the product?
Is an integrated system that help me and my work related to leads in the real state segment of Guatemala
What do you dislike about the product?
Nothing at all, it has worked well with my necessities
What problems is the product solving and how is that benefiting you?
Yo have a better management o f the lwads
New and growing
What do you like best about the product?
The user interface is easy to use and easy for the CS team to learn.
What do you dislike about the product?
It is still newer and is does not have all the Enterprise level features yet, but they update regularly
What problems is the product solving and how is that benefiting you?
Ticketing system
Great solution
What do you like best about the product?
I really like the fact that everything is centralized on one hub or location, and that works with several different integrations at an affordable cost.
What do you dislike about the product?
Someone send a little glitchy out counter intuitive.
What problems is the product solving and how is that benefiting you?
Email, social, sms, chat.
Iterating and becoming better each day.
What do you like best about the product?
The help desk software has allowed us to bring transparency into issues and sped up our time to first response and resolution.
What do you dislike about the product?
My main pain point is lack of integration for office hours or connecting to out of office
What problems is the product solving and how is that benefiting you?
Transparency into customer issues. Allowing for better customer experience.
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