Service Hub Enterprise
HubSpotReviews from AWS customer
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Director of Client Relations
What do you like best about the product?
HubSpot has been a huge advantage for our company and team. We have never had this much access or reporting capabilities in previous CRMs.
What do you dislike about the product?
The only thing I dislike is them not having a “does not” statement in reporting.
What problems is the product solving and how is that benefiting you?
It’s helping with ticketing and company clean up. It also allows customer facing portal which is great.
Service Hub is great
What do you like best about the product?
We use Service Hub to keep our client health numbers at their highest. We couldn’t do this before.
What do you dislike about the product?
I would like to be able to create more automations if possible.
What problems is the product solving and how is that benefiting you?
Maintaining our clients. Refer all is king.
Service Hub Helping with Consumer Transparency
What do you like best about the product?
Extremely user friendly platform. Workflow capabilities are super helpful for team efficiency with automation. Management overview of your team for continuous improvement and overall customer experience.
What do you dislike about the product?
Unorganized attachments on contact cards
What problems is the product solving and how is that benefiting you?
Customer user issues and both internal/external transparency.
Great tool for support teams!
What do you like best about the product?
HubSpot’s help desk and SLA tools are excellent – they make it easy to track tickets, stay on top of response times, and ensure our team delivers consistently good service.
What do you dislike about the product?
The customer portal could use more robust functionality. While it’s helpful for giving customers visibility, it feels a bit limited compared to the rest of the tools. More customisation and self-service options would make it far more powerful.
What problems is the product solving and how is that benefiting you?
Easy management of support tickets
Serve your business and your customers with HubSpot
What do you like best about the product?
The power of tickets with automation to connect it all together.
What do you dislike about the product?
The gap of help desk to allow email connected to it to be able to be assigned to only specific users.
What problems is the product solving and how is that benefiting you?
Answering our customers questions both from a customer service user perspective and the ability to have self service questions answered through knowledge base and chats.
Service Hub-Help Desk
What do you like best about the product?
How our CSR team can collaborate, all within tickets. Its a game changer for efficiency!
What do you dislike about the product?
Updates cause views to change/custom filtering goes haywire sometimes.
What problems is the product solving and how is that benefiting you?
Collaboration on email nodes, efficiency, customer response time monitoring
Service hub met our needs
What do you like best about the product?
Was easily customizable to help streamline our customer service process. Offers one source of truth and an improved customer experience.
What do you dislike about the product?
Lack of native phone calling has been a limitation.
What problems is the product solving and how is that benefiting you?
Simplified our customer service process, all data in one spot, offers improved metrics
Helpdesk Review!
What do you like best about the product?
The customizability for our specific instance and flows. We can turn it into whatever we need it to be!
What do you dislike about the product?
The help desk workspace is fairly new and still lacking some basic features that a ticket platform should have.
What problems is the product solving and how is that benefiting you?
It allowed us to reduce some costs transitioning out of another platform and allows the non-technical support team members to have a more intuitive UI to operate in
Streamline client communication with a portal
What do you like best about the product?
Everything lives in the CRM
We no longer have to jump between tools. The entire history of tickets, notes, emails, and even feedback lives in one place under the contact record. It’s a huge help if different people on your team handle different stages of the relationship.
We no longer have to jump between tools. The entire history of tickets, notes, emails, and even feedback lives in one place under the contact record. It’s a huge help if different people on your team handle different stages of the relationship.
What do you dislike about the product?
Portal customization is limited
You can brand it and edit the copy, but you won’t get full design control. It works well for support use cases, but if you’re hoping to use it as a more general client dashboard, there are some layout limitations.
You can brand it and edit the copy, but you won’t get full design control. It works well for support use cases, but if you’re hoping to use it as a more general client dashboard, there are some layout limitations.
What problems is the product solving and how is that benefiting you?
Clients noticed the improvement
Several of our clients said the new system made things feel more professional. Even though our actual support speed didn’t change much, the clarity and structure made us look more reliable.
Several of our clients said the new system made things feel more professional. Even though our actual support speed didn’t change much, the clarity and structure made us look more reliable.
New to HubSpot but excited for benefits!
What do you like best about the product?
I like the customization of the service hub. It is extremely user friendly and easy to adopt!
What do you dislike about the product?
Bringing in data from other systems has been challenging without customizable APIs.
What problems is the product solving and how is that benefiting you?
Streamline data into user friendly customer views.
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