Service Hub Enterprise
HubSpotReviews from AWS customer
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Helpdesk - Calling and SMS
What do you like best about the product?
Service hub makes it very clear to assign tickets and connect channels.
What do you dislike about the product?
As an omnichannel solution HubSpot service hub and help desk is improving but it is not easily usable with third party telephony providers.
Some of the integration aspects of it can be confusing and not clear with workflow streams and automation.
Some of the integration aspects of it can be confusing and not clear with workflow streams and automation.
What problems is the product solving and how is that benefiting you?
Resolving support issues
Streamlines the entire CS process
What do you like best about the product?
It adds simplicity and transparency to the whole CS team
What do you dislike about the product?
There is nothing I dislike at this time. It truly checks all the boxes for us.
What problems is the product solving and how is that benefiting you?
Accelerated our time to address issue.
Favorite hub
What do you like best about the product?
Smooth handling of support tickets, easy to keep track of statuses etc and super nice to have it in the middle of all or other customer data
What do you dislike about the product?
While working with a developer team, it’s a bit hard to escalate tickets to other systems and keep track of statuses etc. using the atlassian integrator
What problems is the product solving and how is that benefiting you?
Really ease the work of supporting our clients
Hubspot Service Hub
What do you like best about the product?
As we implement HubSpot using service hub has helped connect our teams and reduce ticket time.
What do you dislike about the product?
Manually updating tickets through the pipelines
What problems is the product solving and how is that benefiting you?
The ability for our team to track tickets and status across the organization
Easy, clear and works for me
What do you like best about the product?
I love that my service hub is connected to my computer, it gives me a full 360 to handle my enquires with priority and efficiency.
What do you dislike about the product?
Sometimes there is a short lag in saving info. I would love it to be a but quicker.
What problems is the product solving and how is that benefiting you?
Scalable solution for a growing business. Allows me to use customer agents to deflect work and run operations effiencienty
Service hub for enterprise
What do you like best about the product?
Transparency and automation. Allowing multiple teams to view tickets
What do you dislike about the product?
The interface for viewing companies with 100s of tickets is not the best, but I think it's getting a redesign
What problems is the product solving and how is that benefiting you?
Not letting issues fall through the cracks and also documentation
Overall good experience and work upon latecy
What do you like best about the product?
User friendly
24/7 customer support and services
User interface is pretty good.
24/7 customer support and services
User interface is pretty good.
What do you dislike about the product?
Overall it was good experience but can improve some bug and also latecy.
What problems is the product solving and how is that benefiting you?
It help me and my organization to provide customer support to engineer team
Field Service Needed
What do you like best about the product?
Ticketing works very well for many teams. It’s a great way to track issues and incoming POs.
What do you dislike about the product?
There isn’t functionality for field service representatives to track work orders and hours.
What problems is the product solving and how is that benefiting you?
Many users managing incoming requests at the same time. Keeps us organized and not replying to the same email twice.
New Customer Experience
What do you like best about the product?
The service hub team is extremely informative and welcoming of new potential customers. As a team of one this can be slightly overwhelming but they did an excellent job.
What do you dislike about the product?
They had a longer line but I believe I may have come at a busy time.
What problems is the product solving and how is that benefiting you?
How I can best benefit my team by utilizing features I haven’t in the past.
Great ticketing system to integrate with our CRM
What do you like best about the product?
I love the ability to link tickets with our contacts to assist our sales/account management team to follow up with our end-users and management is made easy
What do you dislike about the product?
The UI could use some additional tweaks and ability to make adjustments. However, during the release info yesterday at inbound they made some announcements that should assist with this.
What problems is the product solving and how is that benefiting you?
ability to follow up with users to make sure ticketing is completed in a timely manner
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