PagerDuty Operations Cloud
PagerDutyExternal reviews
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Reliable Alerts Undermined by Poor Billing Support
What do you like best about the product?
I find PagerDuty's reliability to be world-class, providing a technically superior tool for managing on-call rotations and incident response for our engineering team. The multi-channel alerting is flawless, and the Slack and Kubernetes integrations are seamless, which are crucial for ensuring high availability of our SaaS platform. It effectively solves the critical problem of alert fatigue by ensuring major incidents in our cloud infrastructure are routed to the right engineer immediately.
What do you dislike about the product?
I'm really frustrated with PagerDuty's billing support. It's extremely slow, and responses take over a week. Fixing invoice errors like missing tax IDs is a major struggle, which is a big problem. Despite PagerDuty being about 'urgent response,' their customer service is sluggish, and that's overshadowing its technical value. We need a partner that responds to business issues as quickly as their software responds to incidents. The billing and account setup process has been a nightmare due to this lack of support.
What problems is the product solving and how is that benefiting you?
I use PagerDuty to manage on-call rotations and incident response, solving alert fatigue and ensuring critical issues reach the right engineer immediately. It helps maintain SLA commitments through clear escalation paths, integrating with our monitoring tools for high availability.
Till now I am now able to use it
I have subscribe pager duty for more than a week till now I still not able to connect to it. Requested help from support, gave me confusing answer. Even their regional customer success is not contactable.
PagerDuty
What do you like best about the product?
I like that it is gone . I moved to a new platform
What do you dislike about the product?
revolving support had about 5 CSM in 2 yrs
What problems is the product solving and how is that benefiting you?
for incident notificationn and on call support
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