Sold by: PagerDuty
Deployed on AWS
The PagerDuty Operations Cloud is essential infrastructure for all unplanned, time-sensitive, critical work. It automatically detects and diagnoses disruptive events mobilizes the right team members to respond and automate infrastructure and workflows across your digital operations. This means you can resolve unplanned, unstructured, time-sensitive, and high-impact issues quickly - with fewer escalations to your technical teams while minimizing the impact on your customers and maintaining brand trust.
4.5
Overview
High customer expectations and increasingly distributed systems mean disruptions to digital service can have catastrophic effects on sales, brand loyalty, and operating costs. The PagerDuty Operations Cloud deflects unnecessary work from teams and subject matter experts so they can focus on delivering business value. Urgent work is escalated to the right teams and routine work is made self-service. Teams can automate and accelerate issue resolutions with minimal human interruption -and improve system resilience and team capacity while reducing the strain of operational complexity and the unexpected.
With more than 700 integrations, APIs, and apps for customer service, the PagerDuty Operations Cloud empowers rapid responses in any environment. And thanks to more than 10 years of data ingestion, its machine learning-powered AIOps functionality can reduce alert noise by up to 98% and drive down MTTR with critical context for faster triage and effective automation.
PagerDuty integrates with various AWS services, including AWS CloudWatch, Amazon GuardDuty, AWS CloudTrail, AWS Personal Health Dashboard, Amazon EventBridge, AWS Security Hub, Amazon DevOps Guru, AWS Control Tower, AWS Outposts, and AWS S3 Storage Lens.
AIOps PagerDuty AIOps helps teams reduce noise, triage efficiently to drive the right actions towards resolution, and remove manual, repetitive work from the incident response process. Noise reduction baked in with an ML model that learns and adapts based on user behavior means teams see fewer incidents overall. And automating toil from manual event processing results in greater efficiency, saving teams valuable time for innovating.
Process Automation PagerDuty Runbook Automation is a managed cloud service that enables DevOps teams and SREs to create and delegate operational tasks in automated runbooks to other stakeholders such as developers, NOC personnel, and incident responders. Runbook Automation provides automated workflows and task automation focused on IT and developer process automation. Examples include service provisioning, CI/CD, configuration management, incident diagnosis and remediation, and more. With PagerDuty Runbook Automation, you can resolve requests in minutes, rather than days, optimize security and compliance, and give your engineers more time to spend on innovation rather than firefighting.
Incident Response PagerDuty helps you save time and money by bringing together the right teams with the right information to resolve incidents faster. Replace manual processes with automation to streamline incident response, freeing up time and resources for more innovation. Orchestrate end-to-end incident response with a service ownership model that only brings in the teams you need. Over 21K organizations trust PagerDuty to help them adopt DevOps best practices and build more resilient operational practices to minimize costly downtime and protect the customer experience.
Custom Private Offer We can create a custom offer tailored to your needs. Please contact us at aws-sales@pagerduty.com
Highlights
- Incident Response - Manage incidents end-to-end
- Process Automation - Automate and delegate business and IT processes
- AIOps - Maximize IT capacity with fewer incidents and faster resolution
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Professional | On-call and incident response for growing teams | $252.00 |
Business | Streamlined incident response for the enterprise | $492.00 |
CustomerServProfessional | Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR | $252.00 |
CustomerService Business | Bi-directional comms between CS & Dev, protect SLAs, & lower MTTR | $492.00 |
Runbook Automation | Automate manual procedures in runbooks | $1,500.00 |
Automation Actions | Add-on: Automate steps to diagnose & remediate incidents | $240.00 |
Live Call Routing | Add-on: For on-call schedules & escalations (by line) | $1,890.00 |
Runbook Auto Job Runner | Add-on: For Runbook Automation | $750.00 |
Stakeholder Users | Bundle of 50 Stakeholder users | $1,800.00 |
PagerDuty Status Pages | 1000 User Pack | $1,068.00 |
Dimension | Cost/unit |
|---|---|
Additional events over contracted value | $0.06 |
Vendor refund policy
All fees are non-cancellable and non-refundable except as required by law.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
Our team provides multiple resources for customers to find answers to questions and get help with our product. Users may browse our integration guides (pagerduty.com/integrations) to integrate with partner tools, our knowledge base (support.pagerduty.com) to learn more about using PagerDuty, and our developer docs (developer.pagerduty.com) to use our APIs. Additionally, anyone can interact with other PagerDuty users and PagerDuty employees via the PagerDuty Community (community.pagerduty.com). Our Support team is available during regular business hours around the globe, Monday through Friday, and can be contacted at: Email: support@pagerduty.com or via a ticket submitted at tickets.pagerduty.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
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AI generated from product descriptions
Alert Noise Reduction
Machine learning-powered functionality that reduces alert noise by up to 98% through adaptive models based on user behavior patterns
Incident Response Orchestration
End-to-end incident management with service ownership model that mobilizes appropriate team members and automates infrastructure workflows
Runbook Automation
Managed cloud service enabling creation and delegation of automated operational tasks including service provisioning, CI/CD, configuration management, and incident remediation
Multi-Platform Integration
Over 700 integrations, APIs, and applications supporting integration with AWS services including CloudWatch, GuardDuty, CloudTrail, EventBridge, Security Hub, and DevOps Guru
Event Detection and Diagnosis
Automatic detection and diagnosis of disruptive events with machine learning-powered AIOps functionality leveraging over 10 years of data ingestion
Unified Observability Platform
Comprehensive visibility across applications, infrastructure, logs, databases, networks, and digital experiences through a single-pane-of-glass interface
AIOps and Machine Learning
AIOps enhanced with machine learning capabilities to simplify management of distributed environments and automatically prioritize alerts to reduce alert fatigue
Automated Instrumentation and Dependency Mapping
Automated instrumentation with dependency mapping and service relationship views to identify multi-level relationships across services
Open Source and Container Support
Support for open-source frameworks, container technologies, and third-party integrations for cloud-native environments
Rapid Deployment and Integration
Quick installation with automated setup and easy integration with SolarWinds Hybrid Cloud Observability for reduced time to value
AI-Powered Monitoring and Anomaly Detection
Cognitive AI engine automates issue classification, pattern detection, and anomaly identification across managed applications
Multi-Source Data Integration
Combines CloudWatch, CloudTrail logging, and real-time metrics collection for comprehensive application monitoring
Automated Incident Response and Remediation
Provides root cause analysis, corrective action recommendations, and automated response actions integrated with ServiceNow, email, and Slack
Multi-Region Failover and Business Continuity
Supports automatic failover, failback coordination, and state monitoring across multiple AWS regions with automated recovery processors
Application Topology and Resource Management
Delivers topology views, task lists, notifications, and automation runbooks for resource management and operational reporting
Standard contract
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Customer reviews
Nirmal D.
Streamlined Incident Management, Powerful Alerts
Reviewed on Jun 27, 2026
Review provided by G2
What do you like best about the product?
I like PagerDuty's reliable alerting and escalation capabilities. Notifications are delivered quickly through multiple channels, which ensures critical incidents are addressed without delay. The on-call scheduling is easy to manage, and the platform integrates well with monitoring and collaboration tools. This makes incident response more organized and efficient, improving team coordination and reducing the time taken to resolve service issues. It helps us maintain the reliability and availability of business-critical services by centralizing incident notifications, leading to faster response times and reduced downtime. The automation of alert escalations and the ability to integrate with existing monitoring and IT service management solutions brings all incident-related information together in one place, speeding up troubleshooting with less operational overhead.
What do you dislike about the product?
While PagerDuty is effective for incident management, there are a few areas that could be improved. The initial configuration and policy setup can be complex for larger environments, and managing multiple escalation rules may require additional administrative effort. The reporting and dashboard customization could also be more flexible, and some advanced capabilities are only available in higher-tier plans, which can increase the overall cost.
What problems is the product solving and how is that benefiting you?
I use PagerDuty to manage IT incidents and ensure that critical alerts are routed to appropriate teams quickly. It streamlines on-call scheduling, automates escalations, and improves coordination during outages, leading to faster response times, reduced downtime, and more reliable IT operations.
Rishav K.
Reliable Alerting, Seamless Integration
Reviewed on Jun 25, 2026
Review provided by G2
What do you like best about the product?
I really like PagerDuty's reliable and fast alerting system. Critical incidents reach the right on-call engineer immediately through multiple notification channels, which significantly reduces response times. The flexible escalation policies and easy on-call scheduling make the whole process smooth. I also appreciate its seamless integration with our monitoring and security tools, which enhances our overall efficiency. The mobile app is a great feature, allowing me to acknowledge and manage incidents even when I'm away from my workstation. Overall, PagerDuty makes incident management organized, efficient, and dependable, significantly improving our incident response.
What do you dislike about the product?
While PagerDuty is a solid incident management platform, there are a few areas that could be improved. The user interface can feel a bit overwhelming, especially when managing complex incidents or configuring escalation policies. Customizing alert rules and schedules sometimes requires navigating multiple menus, which isn't always intuitive. Additionally, the pricing can be expensive for smaller teams, and some advanced features are only available in higher-tier plans. It would also be helpful to have more customizable reporting and analytics out of the box without requiring additional configuration.
What problems is the product solving and how is that benefiting you?
I use PagerDuty for incident management and on-call alerting, ensuring critical alerts reach the right engineers fast, reducing response times, and improving operational visibility. Its integration with our tools and mobile app allows me to manage incidents effectively, streamlining response with flexible policies and schedules.
Shubham S.
Reliable Alerting and Quick Incident Response
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
I like PagerDuty's reliable alerting system and easy on-call management, which ensures that critical incidents reach the right person quickly and makes it simple to coordinate responses during outages. I find that these features help us respond to incidents faster by making sure alerts reach the right person immediately. Additionally, the initial setup was fairly straightforward, with creating schedules, configuring alerts, and setting up escalation policies being easy thanks to the available documentation and guidance.
What do you dislike about the product?
One area for improvement is the user interface, which can sometimes feel a bit complicated for new users. It can take some time to understand and navigate all features effectively. I think the platform could be more intuitive for first-time users. Simplifying navigation, improving the layout of settings and configuration, and providing clearer onboarding guidance would make it easier to learn and use.
What problems is the product solving and how is that benefiting you?
We use PagerDuty for incident management and on-call alerts, ensuring critical issues are noticed and addressed quickly by the right team, reducing response time and minimizing service disruption.
Jagrati .
Fast, User-Friendly, and Perfect for Trend Analysis
Reviewed on Jun 24, 2026
Review provided by G2
What do you like best about the product?
I like that PagerDuty is easy, quick, and fast, and it's very, very easy to use. I really love the interactive filters, which help me build things and achieve actual results more easily. The initial setup was very easy and friendly, with great instructions, and the user interface is very simple.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
PagerDuty helps me analyze system problems related to human behavior and trend analysis in my business consulting work.
Abhishek Jadli
Reliable incident paging has kept outages under control but separate client notes are still missing
Reviewed on Jun 23, 2026
Review from a verified AWS customer
What is our primary use case?
My usual use cases with PagerDuty Operations Cloud involve handling incidents through a full flow. When there is an outage, an incident is created that can be either severity one or severity two. As the person on call that day, I receive a page from PagerDuty on the app and three calls on my cell phone. When I pick up the call, PagerDuty IVR asks me to acknowledge the incident. Once I acknowledge the incident from the call, I go to PagerDuty through the website, which is much easier to navigate than the mobile app. I then page other teams responsible for the incident, as well as the stakeholders and product owners.
PagerDuty is integrated with Microsoft Teams, so I open a Teams bridge call to resolve the issue and update all incident details in PagerDuty notes, which automatically integrates with ServiceNow incident and sends messages to stakeholders' phone numbers.
One time while hanging out in the mountains, there was no internet signal but there was cell reception. An incident happened while I was on call that day. Normally, without internet, I would not be able to know about it, but because of PagerDuty, I was paged three times on my cell phone as well as through text message. I managed to call another colleague from my work and told him to take care of the incident. This helped me avoid breaching the SLAs on incident acknowledgment and allowed me to access remote incidents without relying solely on the internet.
What is most valuable?
The features of PagerDuty Operations Cloud that I find most valuable involve being automatically paged whenever an incident is triggered. PagerDuty has group names embedded into it, and when we set up PagerDuty in our organization, we embedded the group name, allowing me to page other respondents without having to go separately into Microsoft Teams, add everybody's name, and then ping and call them. I can do this directly from PagerDuty itself.
The notes update feature allows me to put the details of the incident in the notes and click post, and it is integrated everywhere. Everything is centralized.
PagerDuty Operations Cloud has improved my team's ability to focus on core tasks rather than routine issues primarily due to its availability and reliability. We do not worry about whether PagerDuty will call us when an incident triggers, allowing us to focus on that incident. The notes update process ensures that everyone gets informed with just one update.
What needs improvement?
I think PagerDuty Operations Cloud could be improved by having two fields for incident updates. In my work, I handle incidents that have two fields: work notes visible only to developers working on the incident and additional comments visible to the client. When I update through PagerDuty, everything gets updated into the additional comments. There should be two fields, perhaps based on how it is integrated with ServiceNow.
I have not used PagerDuty's autonomous AI agents or generative AI, so I am not sure whether it is integrated.
I can evaluate the effectiveness of PagerDuty Operations Cloud in providing insights for decision-making, and I rate it around seven out of ten. PagerDuty Operations Cloud is really helpful. With generative AI integrated and a chatbot, I think it would bump the rating up to nine, but I have not used it yet, so I cannot say for certain.
For how long have I used the solution?
I have been using PagerDuty Operations Cloud for around one and a half years.
What do I think about the stability of the solution?
Regarding the reliability and stability of this product, I find it really stable. Based on my personal experience in the mountains, I can vouch for it. My organization measures the acknowledgment rate by checking how many times a call rings and how quickly the responder acknowledges the incident. The acknowledgment rate is really good, around ninety to ninety-five percent.
What do I think about the scalability of the solution?
I think the scalability of PagerDuty Operations Cloud is superb. It can handle many requests according to demand. As other members and teams are added to our organization, it has not impacted the latency, call failure, or anything else. The performance is really good.
How are customer service and support?
I do not often communicate with the technical support of PagerDuty. The manuals are created by our team, so we use those.
Which solution did I use previously and why did I switch?
I did not use a different solution for the same use case before PagerDuty Operations Cloud. PagerDuty Operations Cloud was the first solution I used.
How was the initial setup?
I did not participate in the initial setup of PagerDuty Operations Cloud. When I joined the organization after one and a half years of use, it was already set up for me by the IT team.
What about the implementation team?
I have not personally implemented automation through PagerDuty for incident response, but I think some of my colleagues may have done so.
What was our ROI?
I am not aware of the impact of PagerDuty's alert reduction feature on preventing costly incidents in our organization, as that metric is not shared with me.
What's my experience with pricing, setup cost, and licensing?
I am not sure about the influence of PagerDuty Operations Cloud on revenue protection in terms of reducing alert fatigue and incident costs, as these are organizational-level decisions, and employees are not involved in those discussions.
Which other solutions did I evaluate?
Before PagerDuty Operations Cloud was chosen, I did not evaluate other options, as the decision was made by the board members.
What other advice do I have?
My review rating for PagerDuty Operations Cloud is seven point five out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)