PagerDuty Operations Cloud
PagerDutyExternal reviews
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Jeli is the future of Incident Analysis.
What do you like best about the product?
Jeli's solution focuses on the human element. So many other solutions in this space focus on root cause analysis and other technical automations that fail to recognize that the necessary ingredient for a resilient system is people. Root cause analysis is at best a waste of time, because it enables hindsight bias to place blame on a technical accident. You can't prevent accidents. Focusing on the 'cause' of an accident is a waste of time, because you can't do anything about that. Instead using Jeli you can learn from the narratives of the people closest to the work, and you can use that to identify and fill in knowledge gaps distributed throughout the team. That is useful!
What do you dislike about the product?
It isn't obvious how to get everyone to buy into the concept of using Jeli at first. If upper management isn't on board yet, then you need resources outside of Jeli to convince them of the approach.
What problems is the product solving and how is that benefiting you?
Learning from incidents (LFI) so we can make our software more robust.
Amazing Product
What do you like best about the product?
Jeli is an absolutely amazing product. It is so simple to use. The tagging features are amazing. Using the product has saved us so much time compared to doing manual Incident Analysis. I highly recommend Jeli.
What do you dislike about the product?
Nothing, it is intuitive, easy to use and has a great team supporting it.
What problems is the product solving and how is that benefiting you?
Jeli makes it easy to learn from incidents. We can use the tool to analyse an incident and tag certain properties to it. It is saving us a lot of time and effort.
Useful incident management tooling... for the first time?
What do you like best about the product?
Jeli is easy to use and makes organizing, analyzing, and, more importantly, *learning* from incidents much easier.
What do you dislike about the product?
I have no complaints. A more advanced import from Slack would be helpful for incidents that arise in the middle of everyday business.
What problems is the product solving and how is that benefiting you?
Jeli makes it way easier to rally the team around an active incident, clarify roles, keep people informed, and, most importantly, learn from our incidents over time. This has made our organization and platform more resilient overall.
Fundamentally changed how I view incidents
What do you like best about the product?
Fundamentally changed how I view incidents as opportunities to learn, helps my investigation be focused and efficient, and increases the learning for myself and the org.
What do you dislike about the product?
Do I need to fill this out? There isn't much. Jeli is in the early stages its journey and my only "need" is more from the great team and can't wait to see what they build next.
What problems is the product solving and how is that benefiting you?
Jeli helps me gain a deep understanding of what happened leading up to and during an incident both with our human and technical systems.
Jeli helps me find and share the stories of incidents
What do you like best about the product?
At the start of an incident, Jeli collects the slack-based evidence of the incident, without my staff having to fill in timelines or details.
After that, I use the Narrative Builder to pull the important moments out of what happened and what we did, and build a narrative supported by those events.
During the incident review itself, that supported narrative guides the review group through what happened, and I feel that we very readily get at our expectations, assumptions, and learnings.
After that, I use the Narrative Builder to pull the important moments out of what happened and what we did, and build a narrative supported by those events.
During the incident review itself, that supported narrative guides the review group through what happened, and I feel that we very readily get at our expectations, assumptions, and learnings.
What do you dislike about the product?
I have not been unhappy with Jeli the product or Jeli the company.
What problems is the product solving and how is that benefiting you?
We as an organization appear to be able to have high-quality discussion and learnings from the incidents we have, while spending less time preparing for those discussions.
A fantastic tool for learning from incidents
What do you like best about the product?
The support offered by the Jeli staff is phenomenal. They helped us significantly improve the learning from incidents practice in my company. The Jeli tool allows our staff to analyse and share the incidents we have to increase our learning and drive incremental improvements.
What do you dislike about the product?
Learning a new tool is always going to be challenging and although the team have done a great job with lowering the difficulty of using the Jeli tool, there a minimum amount of time that will need to be spent on learning the tool. This investment of time is well worth it.
What problems is the product solving and how is that benefiting you?
Jeli allows us to ingest our incidents and analyse them with our collaborators. We also use the Jeli tool to present an overview of the incident during the incident review meeting so others can get insights into what happened.
Jeli has made our incident management much easier
What do you like best about the product?
We were looking for an incident management tool that fit our existing processes. We looked at competitors other tools seem to have a pretty high entry configuration cost. Jeli was incredibly easy to setup. It helped us meet the requirements we had around communication, ease of use and fit our existing processes. In addition, their customer support team has been outstanding! They are always available to help us, providing training and updates on new features.
What do you dislike about the product?
So far the only downside has been that it takes a while to input information about specific opportunities. You'll get what you put into it but I wish it was a little more automated.
What problems is the product solving and how is that benefiting you?
Helps provide a consistent form of communicating about an incident. It creates our slack channels for each opportunity and provides a format to link documents and identify actors.
Jeli turns incidents into opportunities
What do you like best about the product?
Jeli has been a great help for our organization tracking urgent requests and production issues. The slack integration has been a godsend
What do you dislike about the product?
Jeli can make it so easy to file opportunities that you might end up finding more sources of toil for your organization!
What problems is the product solving and how is that benefiting you?
Incident management is hard, Jeli makes it dead simple
PagerDuty is my go to choice for On-call support!
What do you like best about the product?
The amount of products that PagerDuty integrates well with is simply amazing! I have configured it in many different ITSM solutions for clients. Some with on-premise deployments, others in AWS, or Azure Cloud deployments. The ease of integration and setup is why I keep recommending PagerDuty to clients.
What do you dislike about the product?
There is not much to dislike, the improvements PagerDuty has made over the years have been impressive! I was originally dissatisfied with the Jira integration options, but since that time those have been resolved and improved upon!
What problems is the product solving and how is that benefiting you?
Integration with various types of monitoring systems, ticketing systems, and messaging systems has been simply fantastic! Everything from full-scale monitoring to simple email messages to trigger on-call events.
Move Faster from a Critical Issue to Response via PD
What do you like best about the product?
With PagerDuty, I am able to integrate with peers in one place which help automate workflow.
What do you dislike about the product?
Kudos to the vendor that they now fix bugs automatically after an update.
What problems is the product solving and how is that benefiting you?
Customer experience has been improved since we get equipped with the right answers to respond to tickets.
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